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Advanced Troubleshooting

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.dell.com | support.dell.com

Reinstalling Drivers and Software

Reinstall the appropriate drivers (see page 66).

Reinstall your virus protection software. See the documentation that

came with the software for instructions.

Reinstall your other software programs. See the documentation that

came with the software for instructions.

Содержание Dimension 8250 Series

Страница 1: ...2 voltage selection switch power connector parallel connector keyboard connector USB 2 0 connectors 6 microphone connector line out connector line in connector mouse connector video connector serial connector network adapter CD or DVD activity light CD or DVD drive eject button floppy drive eject button CD or DVD volume control dial On computers with an optional floppy drive ...

Страница 2: ...___________ Information in this document is subject to change without notice 2003 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision and DellNet are trademarks of Dell Computer Corporat...

Страница 3: ...g Up and Using Your Computer Setting Up a Printer 20 Printer Cable 20 Connecting a Parallel Printer 20 Connecting a USB Printer 21 Connecting Two Monitors 22 Connecting the Monitors to Your Computer 22 Enabling Clone Mode 24 Enabling Extended Desktop Mode 25 Transferring Information to a New Computer 25 Setting Up a Home and Office Network 27 Connecting to a Network Adapter 27 Network Setup Wizard...

Страница 4: ...lems 39 Floppy drive problems 39 CD drive problems 40 Problems writing to a CD RW drive 40 DVD drive problems 41 Hard drive problems 41 E Mail Modem and Internet Problems 41 Error Messages 43 General Problems 44 The computer stops responding 44 A program stops responding 44 A program crashes repeatedly 45 A program is designed for an earlier Windows operating system 45 A solid blue screen appears ...

Страница 5: ...o and Monitor Problems 56 If the screen is blank 56 If the screen is difficult to read 57 3 Advanced Troubleshooting Diagnostic Lights 60 Dell Diagnostics 62 When to Use the Dell Diagnostics 62 Starting the Dell Diagnostics 63 Drivers 65 What Is a Driver 65 Identifying Drivers 66 Reinstalling drivers 66 Using System Restore 68 Creating a Restore Point 68 Restoring the Computer to an Earlier Operat...

Страница 6: ... Reattaching the Front Door and Hinge Arms 80 Reattaching the Hinge Arms 80 Reattaching the Front Door 83 Opening the Computer Cover 84 Looking Inside Your Computer 85 System Board 87 Installing and Removing Cards 88 Cards 88 Installing a Card 88 Removing a Card 92 Adding Memory 93 RDRAM Overview 93 Removing a Memory Module 95 Adding a Memory Module 96 Adding or Replacing the AGP Card 98 Removing ...

Страница 7: ...17 Dell Technical Support Policy U S Only 119 Definition of Dell Installed Software and Peripherals 119 Definition of Third Party Software and Peripherals 120 Contacting Dell 120 Regulatory Information 138 NOM Information Mexico Only 139 Limited Warranties and Return Policy 141 Limited Warranty for the U S 141 Total Satisfaction Return Policy U S Only 144 Limited Warranty Terms for Canada 145 Tota...

Страница 8: ...8 Contents One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 149 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 151 Index 153 ...

Страница 9: ... wire cable with properly grounded plugs To help avoid the potential hazard of electric shock do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable used with the modem should be ma...

Страница 10: ...creases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Ensure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your co...

Страница 11: ...h on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage NOTICE To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matches the AC power available in you...

Страница 12: ...he card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 4 Disconnect your computer and devices including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines...

Страница 13: ...e on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just befor...

Страница 14: ...ithium coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 117 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site When Using Your Computer continued ...

Страница 15: ...ter documentation My device documentation Reso u rc eCD You can use this CD to access documentation or reinstall drivers see page 66 How to set up a printer How to troubleshoot and solve problems How to add parts How to contact Dell Owne r s Manual Express Service Code and Service Tag Number Microsoft Windows License Label Express Ser vice Code and Product Key Located on your computer ...

Страница 16: ... users and technical support Documentation for my computer Del l Support webs ite The Dell Support website provides several online tools including Knowledge Base hints tips and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components such as memory the hard drive and the operating system Customer Care contact information order status war...

Страница 17: ... and system guides and then click User s guides 3 Click Tell Me How How to use Windows XP Documentation for my computer and devices Wi nd o ws X P H e l p a n d S up p o r t C e n te r 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions show...

Страница 18: ...18 Finding Information for Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 19: ... and Using Your Computer Setting Up a Printer Connecting Two Monitors Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs Hyper Threading Turning Off the Computer ...

Страница 20: ...r computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Complete the operating system setup if you have not already do...

Страница 21: ...B Printer HINT You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way parallel printer cable parallel connector o...

Страница 22: ...e any open programs and shut down the computer 2 Connect the monitor cables to the connectors on the back of the computer HINT If both monitors have VGA connectors you must have the optional VGA adapter If both monitors have VGA connectors a Connect one of the monitors to the VGA blue connector on the computer b Connect the other monitor to the optional VGA adapter and then connect the VGA adapter...

Страница 23: ...of them must have a VGA connector If one monitor has a VGA connector and the other one has a DVI connector a Connect the VGA connector on the monitor to the VGA blue connector on the computer b Connect the DVI connector on the other monitor to the DVI white connector on the computer optional VGA adapter ...

Страница 24: ...enable clone mode or extended desktop mode in the display settings For more information on changing display settings see the Help and Support Center click the Start button and click Help and Support Enabling Clone Mode In clone mode both monitors display the same image 1 Right click an empty spot on the desktop and click Properties 2 Click the Settings tab and click Advanced 3 Click the nView tab ...

Страница 25: ... click OK The screen temporarily blacks out and then the desktop displays on both monitors Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data such as e mails toolbar settings window sizes and Internet bookmarks from the source or old computer to the new computer You can transfer the data to the new compute...

Страница 26: ... and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and then click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and then click Next After the information has been copied the Completing the Collection Phase screen appe...

Страница 27: ...n gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack HINT Do not use a network cable with a telephone wall jack Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office...

Страница 28: ...et access through a phone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line I...

Страница 29: ...e a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup HINT If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Inte...

Страница 30: ...drop data files to the CD RW drive You can use a DirectCD formatted CD RW disc like another hard drive on your computer because CD RW discs are fully rewritable CD R discs can be used with DirectCD but that media type has overwriting limitations see Using Blank CD R Discs or Blank CD RW Discs for recording media differences MusicCD allows you to burn custom music CDs DataCD allows you to copy a va...

Страница 31: ...ee the Roxio documentation for more information Use blank CD RW CD ReWritable discs when you want to write erase rewrite and update your files onto CDs Helpful Tips You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs You can use Windows Explorer to drag and drop files to a CD R or CD RW disc only after you first use DirectCD to format the disc You must...

Страница 32: ...pport website at support roxio com The procedure assumes that your computer is equipped with a single CD RW drive without an additional CD drive If your computer is equipped with both types of drives see the Roxio documentation for instructions on how to copy CDs from a CD drive to a CD RW drive 1 Click the Start button point to All Programs Roxio Easy CD Creator and then click Project Selector Th...

Страница 33: ... Hyper Threading technology some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information on using your software with Hyper Threading HINT Hyper Threading is supported only on computers that have 3 06 GHz microprocessors or higher installed To determine if your computer is using Hyper...

Страница 34: ...scribed next rather than by pressing the power button HINT If you are having difficulty turning off your computer see General Problems on page 44 1 Save and close any open files exit any open programs click the Start button and then click Turn Off Computer 2 In the Turn off computer window click Turn off The computer turns off after the shutdown process finishes 3 Turn off your monitor and any oth...

Страница 35: ... Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems ...

Страница 36: ...times it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 51 See page 43 Get technical assistance from Dell See page 120 Press a key or move the mouse See the Tell Me How help file for information on standby mode ...

Страница 37: ...Solving Problems 37 See page 56 See page 55 See page 53 See page 41 See page 49 See page 48 See page 39 See page 50 See page 44 See page 54 See page 43 See page 41 See page 41 See page 44 ...

Страница 38: ...art button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How TO ACCESS WINDOWS HELP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL IN...

Страница 39: ...us software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected lo...

Страница 40: ...WOOFER See Sound and Speaker Problems on page 55 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your CDs To acc...

Страница 41: ...Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 38 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Cli...

Страница 42: ...DOWS 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly TURN OFF CALL WAITING...

Страница 43: ...Internet service provider for assistance A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remov...

Страница 44: ...hat you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk x IS NOT ACCESSIBLE THE DEVICE IS NOT READY The floppy drive cannot read the disk Insert a floppy disk into the drive and try again TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse...

Страница 45: ...so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 se...

Страница 46: ...all and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM See the software documentation for information If necessary uninstall and then reinstall the program GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell F...

Страница 47: ... occur and programs crash for no apparent reason Nothing displays on the monitor IEEE 1394 Device Problems HINT Check Windows Explorer to see if your device is listed as a drive REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists...

Страница 48: ...wn the computer through the Start menu see page 33 After the computer shuts down press the power button to restart the computer If the computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected t...

Страница 49: ...eously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is ...

Страница 50: ...ew mouse works the original mouse was faulty CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 66 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 27 CHECK THE NET...

Страница 51: ...ct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in Windows Help To access help files see page 38 IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING ...

Страница 52: ...e system board see page 87 If the problem persists contact Dell see page 120 IF THE POWER LIGHT IS AMBER AND GREEN The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch is set to match the AC power at your location see page 11 Ensure that the microprocessor power cable is securely connected to the system board see page 87 If t...

Страница 53: ...INTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see page 20 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VER...

Страница 54: ...re that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER I...

Страница 55: ...ur screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENABLE DIGITAL MODE ...

Страница 56: ...ick or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the...

Страница 57: ...olves the problem the cable is defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 60 CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your spea...

Страница 58: ...en click Control Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 38 ...

Страница 59: ...3 S E C T IO N 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP ...

Страница 60: ...ition Corrective Action Memory modules are detected but a memory failure has occurred Remove and reinstall all memory modules and CRIMMs Ensure that all the connector tabs are locked Restart the computer Install the memory modules see page 93 in memory connectors RIMM1 located closest to the microprocessor and RIMM2 and ensure that if no additional memory is used CRIMMs are installed in memory con...

Страница 61: ...see page 87 If the problem persists contact Dell see page 120 PCI bus failure has occurred 1 Determine if a conflict exists by removing a card see page 92 not the video card and then restarting the computer 2 If the problem persists reinstall the card that you removed see page 88 remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normal...

Страница 62: ...s allows you to Perform express extended or custom tests on one or all devices Select tests based on a symptom of the problem you are having Choose how many times a test is run Display test results Suspend testing if an error is detected Access online help information that describes the tests and devices Video controller failure If the computer has a video card remove the card and reinstall it see...

Страница 63: ...til you see the Windows desktop Then shut down your computer through the Start menu and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 64 Starting the Dell Diagnostics From the ResourceCD 1 Insert the ResourceCD into the CD drive 2 Shut down and restart the comp...

Страница 64: ...r Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 120 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 2...

Страница 65: ... only its driver recognizes Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains your configuration in...

Страница 66: ...ick the Hardware tab 5 Click Device Manager 6 In the Device Manager window scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling drivers NOTICE The Dell Support website and your Dell Dimension ResourceCD provide approved...

Страница 67: ...river Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore see page 68 does not resolve the problem then reinstall the driver from the Dell Dimension ResourceCD 1 With the Windows desktop displayed insert the ResourceCD into the CD or DVD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD installation progr...

Страница 68: ...tions on the screen If a particular driver is not listed then that driver is not required by your operating system Using System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable ...

Страница 69: ...re point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer automatically restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a differ...

Страница 70: ... on a computer running Windows XP 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click Device Manager 4 In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 5 Double click ...

Страница 71: ... following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After the reinstallation is complete you will need to reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your...

Страница 72: ...current Windows XP data type r to select the repair option and then remove the CD from the drive 4 If you want to install a new copy of Windows XP press Esc to select the fresh copy option 5 Press Enter to select the highlighted partition recommended and then follow the instructions on the screen HINT The time required to complete the setup depends on the size of the hard drive and the speed of yo...

Страница 73: ... does not appear 7 If you are reinstalling Windows XP Professional you may be prompted to provide further network information regarding your network configuration such as the domain name or workgroup name If you are unsure of your settings accept the default selections Windows XP installs the operating system components configures the computer and then restarts the computer Completing the Operatin...

Страница 74: ...g Drivers and Software 1 Reinstall the appropriate drivers see page 66 2 Reinstall your virus protection software See the documentation that came with the software for instructions 3 Reinstall your other software programs See the documentation that came with the software for instructions ...

Страница 75: ...Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Adding a Floppy Drive Closing the Computer Cover ...

Страница 76: ...76 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m Front and Back View of the Computer Front View 2 3 5 4 6 7 1 8 9 10 11 On computers with an optional floppy drive ...

Страница 77: ...ight might also be on when devices such as your CD player are operating 7 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Windows shutdown 8 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support 9 headphone connector Attach hea...

Страница 78: ...78 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m Back View 2 1 3 11 10 9 8 6 4 7 13 12 5 ...

Страница 79: ...rated sound to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card the line in connector is on the card 7 video connector Plug the cable from your monitor into the blue connector 8 line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On...

Страница 80: ...e arms are loose when they are detached Reattaching the Hinge Arms CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer through the Start menu see page 33 2 Disconnect the computer power cable from the electrical outlet 3 Remove the front panel door by gently snapping it off the...

Страница 81: ...Adding Parts 81 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots front panel insert use fingers to pull here ...

Страница 82: ... could harm internal components 7 Pull the arms toward you until they snap into position If the hinge arms do not snap back into position on the first attempt slightly reposition the arms and try again 8 After the hinge arms snap into position lower and raise the arms two or three times to properly seat them 9 Reattach the front panel insert 10 Reconnect the computer power cable to the electrical ...

Страница 83: ...12 1 Shut down the computer through the Start menu see page 33 2 Disconnect the computer power cable from the electrical outlet 3 Lower the hinge arms to the vertical position 4 Align the two clips on the inside of the front door with the two hinge arms 5 Press inward on the front door until it clips to both hinge arms hinge arms 2 in vertical position front door clips 2 front panel door ...

Страница 84: ...m their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensure that sufficient space exists to support the open cover at least 30 cm 1 ft of desk top space 4 Lay the computer on its side so that the arrow on the bottom of the computer points up 5 Open the cover a Facing the back of the computer press th...

Страница 85: ...f your computer CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board back of computer release button release button arrow ...

Страница 86: ... board page 87 hard drive page 100 drive cables power cables power supply computer cover page 84 and page 107 Depending on the types of drives installed in your computer the cover may not open as widely as shown in the figure filler brackets for empty card slots 4 page 88 ...

Страница 87: ...connector J2E1 PCI card connectors PCI1 PCI4 microprocessor fan connector FAN2 front panel switch connector FNT PNL telephony voice modem connector TELE front panel audio cable connector FNT PNL AUD CD audio connector CD configuration jumper CLR CM memory module connectors RIMM3 RIMM4 page 94 AGP slot connector J6C1 back of computer password jumper PSWD page 116 system board power light PWR LED On...

Страница 88: ...card see Removing a Card on page 92 Installing a Card CAUTION Before you begin any of the procedures in this section follow the steps in When Working Inside Your Computer on page 12 1 If you are replacing a card remove the current driver for the card from the operating system 2 Shut down the computer page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then un...

Страница 89: ... Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before insta...

Страница 90: ...ard toward its connector on the system board Insert the card firmly into the card connector on the system board 11 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place securing the card s in the computer fully seated card n...

Страница 91: ...e documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Close the computer cover see page 107 reconnect the computer and devices to electrical outlets and turn them on 14 Install any drivers required for the card as described in the card documentation fill...

Страница 92: ...en the computer cover see page 84 5 Press the lever on the card retention arm and raise the retention arm see page 88 6 If necessary disconnect any cables connected to the card 7 Grasp the card by its top corners and ease it out of its connector 8 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 120 ...

Страница 93: ...any new modules that you may have even if the new modules were purchased from Dell Your original memory modules must be installed as a pair in either connectors RIMM1 and RIMM 2 or RIMM 3 and RIMM4 Do not pair one original memory module with one new memory module in connectors RIMM1 and RIMM2 or RIMM3 and RIMM4 Otherwise your computer may not start properly RDRAM technology requires that all memor...

Страница 94: ...h 128 MB of memory installed and you want to add another 128 MB of memory you must remove the two continuity modules and replace them with two 64 MB memory modules NOTICE You can only install continuity modules in connectors RIMM 3 and RIMM4 HINT Mixed pairs of PC1066 and PC800 modules all function as PC800 The only two valid memory configurations are A pair of matched memory modules installed in ...

Страница 95: ... jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board continuity modules in connectors RIMM3 and RIMM4 matched pair of memory modules in connectors RIMM1 and RIMM2 back of computer back of computer matched pair of memory modules in connectors RIMM1...

Страница 96: ...connector Adding a Memory Module 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Ope...

Страница 97: ... the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 8 Close the computer cover see page 107 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on 10 Right click t...

Страница 98: ...ening the cover Your Dell computer provides a connector for an AGP card 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power ...

Страница 99: ... and gently press the card into the AGP connector until it clicks into place 2 Release the card lever ensuring that the tab fits into the notch on the front end of the card 3 Secure the card by lowering the hinged lever on the back panel tab card clip lever notch PCI connector AGP connector back of computer card clip lever AGP card card clip slot connector ...

Страница 100: ... sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Shut down the computer page 33 3 Turn off your computer and any devices 4 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work pe...

Страница 101: ...e inside of the hard drive bay 10 Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power and the hard drive cables from the back of the first hard drive b Press in the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power and hard drive...

Страница 102: ...nected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information 14 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it...

Страница 103: ...re you touch anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect your computer and devices from their electrical outlets and disconnect...

Страница 104: ...104 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m 4 From outside the computer pull the insert away from the computer s front panel floppy drive bay insert release tab ...

Страница 105: ...a Floppy Drive 1 Gently slide the drive into place until the tabs securely click into position 2 Attach the floppy drive cable to the floppy drive and to the system board floppy drive connector Ensure that you route the floppy drive cable through the cable restraint located on the side of the floppy drive bay 3 Attach the floppy drive power cable to the floppy drive insert frame for floppy drive b...

Страница 106: ...wall jack and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Use the Boot Sequence option in the system setup program to adjust the boot order of the floppy drive For more information about the system setup program see pa...

Страница 107: ...e left inside the computer 3 Close the cover a Pivot the cover down b Press down on the right side of the cover until it closes c Press down on the left side of the cover until it closes d Ensure that both sides of the cover are locked If not repeat step 3 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer an...

Страница 108: ...108 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 109: ...O N 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Страница 110: ...RDRAM non ECC Memory connectors four Memory capacities 64 128 256 and 512 MB non ECC Minimum memory 128 MB Maximum memory 2 GB for PC800 1 5 GB for PC1066 Memory speed PC800 40 ns or faster PC1066 32 ns or faster BIOS address F8000h Computer Information System chip set Intel 850E DMA channels eight Interrupt levels 15 BIOS chip 4 Mb NIC integrated PCI Network Interface with ASF support as defined ...

Страница 111: ...rotocols 4x 2x modes at 1 5 V PCI connectors four connector size 120 pins connector data width maximum 32 bits Drives Externally accessible two 3 5 inch bays two 5 25 inch bays Available devices ATA 66 or ATA 100 Ultra DMA hard drive CD drive Zip drive DVD drive CD RW drive DVD CD RW combo drive and DVD RW drive Internally accessible two bays for 1 inch high hard drives 1 Present only on computers...

Страница 112: ...s System board connectors Primary IDE channel 40 pin connector on PCI local bus Secondary IDE channel 40 pin connector on PCI local bus Floppy drive 34 pin connector Telephony TAPI 4 pin connector Fan 3 pin connector Controls and Lights Power control push button Power light green light on power button blinking green in sleep states solid green for power on states Hard drive access light green Link...

Страница 113: ...m 7 13 inches Depth 44 7 cm 17 6 inches Weight 12 7 kg 28 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F 3 Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 i...

Страница 114: ...re an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Altitude Operating 15 2 to 3048 m 50 to 10 000 ft 4 Storage 15 2 to 10 670 m 50 to 35 000 ft 4At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Environmental continued ...

Страница 115: ...or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again ...

Страница 116: ...tings and values are set by the computer and cannot be changed When Enter appears to the right of an option press Enter to access a pop up menu of additional options Key functions A line of boxes across the bottom of the screen that lists keys and their functions within the system setup program Help Press F1 for information on the option that is selected highlighted Clearing Forgotten Passwords CA...

Страница 117: ...mputer power cable from the wall outlet and then press the power button to ground the system board 10 Open the computer cover see page 84 11 Reconnect the jumper plug to jumper PSWD see page 87 12 Close the computer cover see page 107 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Connect your computer and devices to electric...

Страница 118: ...object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery into the socket...

Страница 119: ...dyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement ...

Страница 120: ...fic web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country ...

Страница 121: ...ustria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 01 795 67602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporat...

Страница 122: ...42 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia ...

Страница 123: ...1 800 847 4096 Technical Support med large bus government toll free 1 800 847 4096 Sales direct sales from outside Toronto toll free 1 800 387 5752 Sales direct sales from within Toronto 416 758 2200 Sales federal government education and medical toll free 1 800 567 7542 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Su...

Страница 124: ...ation toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia Gener...

Страница 125: ...001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 313 ...

Страница 126: ...55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Pub...

Страница 127: ...onal Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 44...

Страница 128: ...Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area ...

Страница 129: ...on up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Korea Seoul Internatio...

Страница 130: ...Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country C...

Страница 131: ...om Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Re...

Страница 132: ...port dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E ...

Страница 133: ...try Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709...

Страница 134: ... International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 52...

Страница 135: ...002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sales ...

Страница 136: ...4 373 185 or 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 ...

Страница 137: ...stomers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softwar...

Страница 138: ...m has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following meas...

Страница 139: ...liance with the requirements of the official Mexican standards NOM Exporter Dell One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number DHM Supply vol...

Страница 140: ...140 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 141: ...product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE ...

Страница 142: ...pair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent p...

Страница 143: ... with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a ...

Страница 144: ... the products listed below may be returned within thirty days from the invoice date To return applications software or an operating system that has been installed by Dell you must return the entire computer A different return policy applies to nondefective products purchased through Dell s Software and Peripherals division by customers of our Small and Medium Business divisions Those products may ...

Страница 145: ...CH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITA...

Страница 146: ...th your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada Otherwise we will ship the product to you f...

Страница 147: ...ment parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products What do I do if I am n...

Страница 148: ... by this policy To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number To expedite the process of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the ...

Страница 149: ...return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify for refund or replaceme...

Страница 150: ...other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other indi...

Страница 151: ...request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Cus...

Страница 152: ... are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call e...

Страница 153: ... 44 turning off 34 conflicts resolving software and hardware incompatibilities 70 contact numbers 120 copying CDs general information 30 helpful tips 31 how to copy CDs 32 cover closing 107 opening 84 D Dell Diagnostics 15 62 Dell Support website 16 Dell Technical Support Policy 119 diagnostics 15 62 display See monitor documentation 15 device 15 finding 15 help file 17 online 16 Owner s Manual 15...

Страница 154: ...r 17 38 help file 17 38 home network 27 Hyper Threading 33 I Internet connecting 28 fixing problems 41 setting up connection 28 Internet connection about 28 options 28 setting up 28 IRQ conflicts 70 K keyboard fixing problems 48 M memory adding 93 connectors 87 messages error 43 Microsoft License Label 15 modem fixing problems 41 monitor connecting two 22 fixing problems 56 motherboard See system ...

Страница 155: ...yper Threading 33 incompatibility 70 reinstalling software 66 sound adjusting volume 55 fixing problems 55 speaker adjusting volume 55 fixing problems 55 specifications 110 system board 87 System Restore 68 system setup program 114 T technical assistance telephone numbers and addresses 120 warranty repair or credit 141 Tell Me How help file 17 38 transferring information to a new computer 25 troub...

Страница 156: ...156 Index 156 Index ...

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