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Advanced Troubleshooting

71

If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 68) to return your operating system to the operating state
it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, perform the steps in the following sections in the
order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the
reinstallation is complete, you will need to reinstall the device drivers, virus
protection program, and other software.

NOTICE:

The

Operating System

CD provides options for reinstalling

Windows XP. The options can overwrite files and possibly affect programs
installed on your hard drive. Therefore, do not reinstall Windows XP unless
instructed to do so by a Dell technical support representative.

NOTICE:

To prevent conflicts with Windows XP, disable any virus protection

software installed on your computer before you reinstall Windows XP. See the
documentation that came with the software for instructions.

Preparing to Boot From the Operating System CD

1

Insert the

Operating System

CD into the CD or DVD drive.

2

Exit any program or utility that might run after you insert the CD.

3

Shut down (see page 33) and restart the computer.

4

Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows

desktop, and then shut down the computer and try again.

5

Use the arrow keys to select CD-ROM, and then press <Enter>.

6

Press any key when the

Press any key to boot from CD

message

appears on the screen.

Starting Windows XP Setup

1

When the

Windows XP Setup

screen appears, press <Enter> to

select

To set up Windows now

.

2

Read the information in the

Microsoft Windows Licensing

Agreement

screen, and then press <F8> on your keyboard to accept

the license agreement.

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Содержание Dimension 4550 Series

Страница 1: ... volume control dial service tag headphone connector USB 2 0 connectors 2 voltage selection switch power connector parallel connector keyboard connector USB 2 0 connectors 2 microphone connector line out connector line in connector network adapter video connector serial connector diagnostic lights 4 USB 2 0 connectors 2 On computers with integrated audio mouse connector On computers with an option...

Страница 2: ...ctly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision and DellNet are trademarks of Dell Computer Corporation Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimi...

Страница 3: ...g Up and Using Your Computer Setting Up a Printer 20 Printer Cable 20 Connecting a Parallel Printer 20 Connecting a USB Printer 21 Connecting Two Monitors 22 Connecting the Monitors to Your Computer 22 Enabling Clone Mode 24 Enabling Extended Desktop Mode 25 Transferring Information to a New Computer 25 Setting Up a Home and Office Network 27 Connecting to a Network Adapter 27 Network Setup Wizard...

Страница 4: ...Battery Problems 38 Drive Problems 39 Floppy drive problems 39 CD drive problems 40 Problems writing to a CD RW drive 41 DVD drive problems 41 Hard drive problems 42 E Mail Modem and Internet Problems 42 Error Messages 44 General Problems 45 A program stops responding 45 A program crashes repeatedly 45 A program is designed for an earlier Windows operating system 45 A solid blue screen appears 46 ...

Страница 5: ...s blank 57 If the screen is difficult to read 58 3 Advanced Troubleshooting Diagnostic Lights 60 Dell Diagnostics 62 When to Use the Dell Diagnostics 62 Starting the Dell Diagnostics 62 Drivers 65 What Is a Driver 65 Identifying Drivers 66 Reinstalling drivers 66 Using System Restore 68 Creating a Restore Point 68 Restoring the Computer to an Earlier Operating State 68 Undoing the Last System Rest...

Страница 6: ...Arms 80 Reattaching the Front Door 82 Opening the Computer Cover 83 Looking Inside Your Computer 84 System Board 85 Installing and Removing Cards 86 Installing a Card 86 Removing a Card 90 Adding Memory 92 Removing a Memory Module 92 Adding a Memory Module 93 Adding or Replacing the AGP Card 94 Card Removal 95 Card Installation 96 Adding a Second Hard Drive 97 Adding a Floppy Drive 100 Removing th...

Страница 7: ...bers and Addresses 116 Returning Items for Warranty Repair or Credit 133 Regulatory Information 133 NOM Information Mexico Only 135 Limited Warranties and Return Policy 137 Limited Warranty for the U S 137 Total Satisfaction Return Policy U S Only 140 Limited Warranty Terms for Canada 141 Total Satisfaction Return Policy Canada Only 144 Dell Software and Peripherals Canada Only 145 One Year End Us...

Страница 8: ...8 Contents ...

Страница 9: ... wire cable with properly grounded plugs To help avoid the potential hazard of electric shock do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable used with the modem should be ma...

Страница 10: ...creases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Ensure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your co...

Страница 11: ...h on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage NOTICE To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matches the AC power available in you...

Страница 12: ... the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 4 Disconnect your computer and devices including the monitor from their electrical outlets Also disconnect any telephone or tele...

Страница 13: ...inted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to install the component in your c...

Страница 14: ...ithium coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 113 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site When Using Your Computer continued ...

Страница 15: ...on My device documentation Re sou r ce CD You can use this CD to access documentation and reinstall drivers see page 65 How to set up a printer How to troubleshoot and solve problems How to add parts How to contact Dell Warranty information O wn e r s M a n u a l Express Service Code and Service Tag Number Microsoft Windows License Label Express Ser vice Code and Produc t Key Located on your compu...

Страница 16: ...ther users and technical support Documentation for my computer Dell Support website The Dell Support website provides several online tools including Knowledge Base hints tips and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components such as memory the hard drive and the operating system Customer Care contact information order status w...

Страница 17: ...lick User and system guides and then click User s guides 3 Click Tell Me How How to use Windows XP Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the ...

Страница 18: ...18 Finding Information for Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 19: ...our Computer Setting Up a Printer Connecting Two Monitors Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs Hyper Threading Booting to a USB Device Turning Off the Computer ...

Страница 20: ...r computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Complete the operating system setup if you have not already do...

Страница 21: ...B Printer HINT You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way parallel printer cable parallel connector o...

Страница 22: ...e any open programs and shut down the computer 2 Connect the monitor cables to the connectors on the back of the computer HINT If both monitors have VGA connectors you must have the optional VGA adapter If both monitors have VGA connectors a Connect one of the monitors to the VGA blue connector on the computer b Connect the other monitor to the optional VGA adapter and then connect the VGA adapter...

Страница 23: ...of them must have a VGA connector If one monitor has a VGA connector and the other one has a DVI connector a Connect the VGA connector on the monitor to the VGA blue connector on the computer b Connect the DVI connector on the other monitor to the DVI white connector on the computer optional VGA adapter ...

Страница 24: ...enable clone mode or extended desktop mode in the display settings For more information on changing display settings see the Help and Support Center click the Start button and click Help and Support Enabling Clone Mode In clone mode both monitors display the same image 1 Right click an empty spot on the desktop and click Properties 2 Click the Settings tab and click Advanced 3 Click the nView tab ...

Страница 25: ...e displayed on the Settings tab 3 Click the grayed out monitor icon 4 Click Extend my Windows desktop onto this monitor and click OK The screen temporarily blacks out and then the desktop displays on both monitors Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new comput...

Страница 26: ... Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System CD into your CD or DVD drive 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 4 On the Files and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen cli...

Страница 27: ...ice Network Connecting to a Network Adapter Before you connect your computer to a network it must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer HINT Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the o...

Страница 28: ...reen Connecting to the Internet To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a phone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections th...

Страница 29: ...rom a list of Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup HINT If you do not kno...

Страница 30: ...drop data files to the CD RW drive You can use a DirectCD formatted CD RW disc like another hard drive on your computer because CD RW discs are fully rewritable CD R discs can be used with DirectCD but that media type has overwriting limitations see Using Blank CD R Discs or Blank CD RW Discs for recording media differences MusicCD allows you to burn custom music CDs DataCD allows you to copy a va...

Страница 31: ...ation for more information Use blank CD RW CD ReWritable discs when you want to write erase rewrite and update your files onto CDs Helpful Tips You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs You can use Windows Explorer to drag and drop files to a CD R or CD RW disc only after you first use DirectCD to format the disc You must use CD R discs to bu...

Страница 32: ...port website at support roxio com This procedure assumes that your computer is equipped with a single CD RW drive without an additional CD drive If your computer is equipped with both types of drives see the Roxio documentation for instructions on how to copy CDs from a CD drive to a CD RW drive 1 Click the Start button point to All Programs Roxio Easy CD Creator and then click Project Selector Th...

Страница 33: ... Hyper Threading technology some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information on using your software with Hyper Threading HINT Hyper Threading is supported only on computers that have 3 06 GHz microprocessors or higher installed To determine if your computer is using Hyper...

Страница 34: ...tart menu and try again HINT This procedure changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight USB Flash Device and press Enter The computer reboots to the connected USB device Turning Off the Computer NOTICE To avoid losing data turn off your computer by pe...

Страница 35: ...ding Help Information Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems ...

Страница 36: ...imes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 51 See page 44 Get technical assistance from Dell See page 116 Press a key and move the mouse See the Tell Me How help file for information on standby mode ...

Страница 37: ...Solving Problems 37 See page 57 See page 55 See page 53 See page 42 See page 49 See page 48 See page 39 See page 50 See page 45 See page 54 See page 44 See page 42 See page 42 See page 45 ...

Страница 38: ...art button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How TO ACCESS WINDOWS HELP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL IN...

Страница 39: ...an sometimes prevent Windows from recognizing the drive TEST THE DRIVE Eject and firmly reinsert the floppy disk Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See th...

Страница 40: ...cking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 55 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then double click My Computer If ...

Страница 41: ...OCUMENTATION FOR INSTRUCTIONS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then double click My Co...

Страница 42: ...ther a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering mac...

Страница 43: ...utton and then click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and then click Edit 5 Click the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK ENSURE THAT YOU ARE CONNECTED T...

Страница 44: ... NTLOADER MISSING A non bootable floppy disk may be in the floppy drive Remove the floppy disk and restart the computer Insert a bootable floppy disk or CD NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TR Y AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If...

Страница 45: ...10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown CHECK THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program If necessary uninstall and the...

Страница 46: ... YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA See the program documentation to make sure that the values or characters you are entering are valid CHECK FOR VIRUSES Use a virus scanning program to check the hard drive floppy disks or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of pressing the power b...

Страница 47: ...fers several different tools to help you such as Dell Forum a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e mail See Dell Support website on page 16 for more information about the website See Dell Technical Support Policy U S Only on page 114 for a description of the hardware and software support provided by Dell ...

Страница 48: ...tart the computer CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the computer see page 34 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect...

Страница 49: ...ter IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn ...

Страница 50: ... Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 65 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 27 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that no network communication exists Replace the network cable ENSURE THAT THE COMPUTER IS PLUGGED IN AND ...

Страница 51: ...up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in Windows Help To access help files see page 38 I...

Страница 52: ... cable is defective Ensure that the microprocessor power cable is securely connected to the system board see page 85 Ensure that the power supply cables are securely connected to the system board see page 85 Remove and then reinstall the memory modules see page 92 Remove and then reinstall any cards see page 86 Remove and then reinstall the video card if applicable see page 94 If the problem persi...

Страница 53: ...scribed on page 20 Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax pri...

Страница 54: ... has a locking tab or button RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Cl...

Страница 55: ...ur screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENABLE DIGITAL MODE ...

Страница 56: ...ble is securely inserted into that connector see page 76 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Pane...

Страница 57: ... or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective T...

Страница 58: ...nt lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click Display and the...

Страница 59: ...3 S E C T IO N 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP ...

Страница 60: ...one memory module installed reinstall it see page 92 and then restart the computer If you have two or more memory modules installed remove the modules reinstall one module see page 92 and then restart the computer If the computer starts normally reinstall an additional module Continue until you identify a faulty module or reinstall all modules without error If available install properly working me...

Страница 61: ...s process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 70 4 If the problem persists contact Dell see page 116 Video controller failure If the computer has a video card remove the card and reinstall it see page 94 If the problem persists or the computer has inte...

Страница 62: ...agnostics allows you to Perform express extended or custom tests on one or all devices Select tests based on a symptom of the problem you are having Choose how many times a test is run Display test results Suspend testing if an error is detected Access online help information that describes the tests and devices Receive status messages that tell you whether tests completed successfully Receive err...

Страница 63: ...esourceCD into the CD drive 2 Shut down and restart the computer When the DELL logo appears press F12 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again HINT This procedure changes the boot sequence for one time only On the next start up the computer boots according to th...

Страница 64: ...in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer question...

Страница 65: ...soft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device If you experience a problem with any device perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary to update the driver Configuration Displays your hardware configuration...

Страница 66: ...E The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed ...

Страница 67: ...nd click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD into the CD or DVD drive 5 At the Welcome Dell System Owner screen click Next HINT The ResourceCD displays drivers only for hardware that came on your computer If you installed additional hardware the drivers for the new hardware might not be displayed by the ResourceCD If those drivers are not displ...

Страница 68: ...ter installing a device driver use Device Driver Rollback see page 66 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Pro...

Страница 69: ...te any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 ...

Страница 70: ...ct to display the Properties window If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ 6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager To use the Windows XP Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the ...

Страница 71: ...entative NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Preparing to Boot From the Operating System CD 1 Insert the Operating System CD into the CD or DVD drive 2 Exit any program or utility that might run after you insert the CD 3 Shut do...

Страница 72: ...rom the CD Do not press any key when this message appears 1 When the Regional and Language Options screen appears select the settings for your location and click Next 2 Enter your name and organization optional in the Personalize Your Software screen and click Next 3 If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept t...

Страница 73: ... any key when this message appears 1 When the Welcome to Microsoft screen appears click Next 2 When the How will this computer connect to the Internet message appears click Skip 3 When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users 4 Click Next 5 Click Finish to complete...

Страница 74: ...74 Advanced Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 75: ...Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Adding a Floppy Drive Closing the Computer Cover ...

Страница 76: ... Back View of the Computer Front View The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 80 2 3 5 4 6 7 1 8 9 10 11 On computers with an optional floppy drive ...

Страница 77: ...ight might also be on when devices such as your CD player are operating 7 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Windows shutdown 8 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support 9 headphone connector Attach hea...

Страница 78: ...78 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m Back View 2 1 3 12 10 9 8 6 4 7 14 13 5 11 On computers with integrated audio ...

Страница 79: ...VCR On computers with a sound card the line in connector is on the card 7 video connector Plug the cable from your monitor into the blue connector 8 line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card the line out connector is on the card 9 microphone connec...

Страница 80: ...they are detached Reattaching the Hinge Arms CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer through the Start menu see page 33 2 Disconnect the computer power cable from the electrical outlet 3 Remove the front panel door by gently snapping it off the two hinge arms 4 Remo...

Страница 81: ...work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 7 Pull the arms toward you until they snap into position If the hinge arms do not snap back into position on the first attempt slightly reposition the arms and try again 8 After the hinge arms snap into position lower and raise the arms two or three times to properly seat them...

Страница 82: ...he safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer through the Start menu see page 33 2 Disconnect the computer power cable from the electrical outlet 3 Lower the hinge arms to the vertical position 4 Align the two clips on the inside of the front door with the two hinge arms 5 Press inward on the front door until it clips to both hinge arms hing...

Страница 83: ...hen unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensure that sufficient space exists to support the open cover at least 30 cm 1 ft of desktop space 4 Lay the computer on its side so that the arrow on t...

Страница 84: ... To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board system board page 85 hard drive page 97 drive cables power cables power supply filler brackets for empty card slots 4 page 86 computer cover page 83 and pa...

Страница 85: ...tor MAIN POWER microprocessor connector J2E1 microprocessor fan connector J1F1 front panel switch connector J9H2 On computers with integrated audio CD audio connector J6B2 front panel audio cable connector J9A1 telephony voice modem connector J6B1 configuration jumper J8H1 page 112 AGP slot connector AGP SLOT page 94 PCI card connectors PCI SLOTS 1 4 page 86 standby power light CR4G1 12 V power co...

Страница 86: ...and video cards Installing a Card CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 1 If you are replacing a card remove the current driver for the card from the operating system 2 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Tur...

Страница 87: ...y installed in the computer remove the card see page 90 If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 9 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer card edge connector card...

Страница 88: ...rd toward its connector on the system board Insert the card firmly into the card connector on the system board 11 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 12 Press the arm into place securing the card s in the computer fully seated card...

Страница 89: ...ocumentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 14 Close the computer cover see page 104 reconnect the computer and devices to electrical outlets and turn them on 15 Install any drivers required for the card as described in the card documentation filler ...

Страница 90: ...disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Press the tab on the card retention arm and raise the retention arm 5 If necessary ...

Страница 91: ...s also keep dust and dirt out of your computer 8 Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 10 Remove the card s driver from the operating sy...

Страница 92: ...om Dell is covered under your computer warranty 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the sys...

Страница 93: ...ith equal force applied at each end of the module 3 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 4 Close the computer cover see page 104 securing clips...

Страница 94: ...Card CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your Dell computer provides a connector for an AGP card 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your comput...

Страница 95: ...ached to it disconnect the cable from the card 2 Remove the filler bracket by raising the card retention arm and sliding the bracket up 3 On the card clip press the tab toward the card slot 4 Pull the card up and out of the card clip tab filler bracket card clip lever AGP card card clip slot connector ...

Страница 96: ...front end of the card 3 Secure the card by lowering the hinged lever on the back panel 4 If you disconnected a power cable from the card in step 1 of the previous procedure reconnect the cable to the card 5 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Connect your computer and devices to...

Страница 97: ...our computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 5 Disconnect your computer and devices from their power sources Also disconnect any telephone or telecomm...

Страница 98: ...Gently slide the new hard drive into the upper bay until you hear a click 12 Connect a power cable to the drive NOTICE Match the colored strip on the cable with pin 1 on the drive 13 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Your computer uses cable select drive cables which means that the device connec...

Страница 99: ...st plug the cable into the network wall jack and then plug it into the computer 15 Connect your computer and devices to electrical outlets and turn them on 16 See the documentation that came with the drive for instructions on installing any software required for drive operation power cable first hard drive cable primary boot drive second hard drive cable secondary drive ...

Страница 100: ...puter While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect your computer and devices from their electrical outlets and disconnect any telephone or telecommunication l...

Страница 101: ...Adding Parts 101 4 From outside the computer pull the insert away from the computer s front panel floppy drive bay insert release tab ...

Страница 102: ...only one way Installing a Floppy Drive 1 Gently slide the drive into place until the tabs securely click into position 2 Attach the floppy drive cable to the floppy drive and to the system board floppy drive connector Ensure that you route the floppy drive cable through the cable restraint located on the side of the floppy drive bay 3 Attach the floppy drive power cable to the floppy drive insert ...

Страница 103: ...it into the computer 6 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Use the Boot Sequence option in the system setup program to adjust the boot order of the floppy drive For more information about the system setup program see page 110 power cable flopp...

Страница 104: ...r the drive cage they can prevent the cover from closing properly 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and ensure that the release buttons click into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on...

Страница 105: ...O N 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Страница 106: ...Information System chip set Intel 845PE DMA channels four Interrupt levels 15 System BIOS chip 4 Mb 512 KB System clock 400 or 533 MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 V PCI connectors four PCI connector size 120 pins PCI connector...

Страница 107: ...ys two 3 5 inch bays Internally accessible two bays for 1 inch high IDE hard drives Available devices ATA 100 Ultra DMA hard drive CD drive floppy drive Zip drive DVD drive DVD R RW drive and CD RW drive Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 15 hole connector Keyboard 6 pin mini DIN connector or USB connec...

Страница 108: ...drive 34 pin connector Video Video controller AGP 4X Audio1 Audio controller 1981A Codec Network NIC controller Integrated Intel 10 100 Ethernet Intel 82562ET 10 100 Controls and Lights Power control push button Power light green light on power button blinking green in sleep state solid green for power on state solid amber for possible internal power problem Hard drive access light green Diagnosti...

Страница 109: ... 28 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F 2 Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a veloc...

Страница 110: ... system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen ...

Страница 111: ...he title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All...

Страница 112: ...e system board 4 Open the computer cover see page 83 5 Locate the password jumper on the system board see page 85 and remove the jumper plug 6 Close the computer cover see page 104 plug your computer into an electrical outlet and turn on the computer 7 When the blue DELL logo appears press F2 immediately to enter the system setup program If you wait too long and the operating system logo appears c...

Страница 113: ...on 17 Reenter the system setup program as described in step 7 and set new passwords Replacing the Battery CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on t...

Страница 114: ...onnect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Access the system setup program see page 110 and restore the settings you recorded in step 1 8 Properly dispose of the old battery see page 14 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubl...

Страница 115: ...o cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell inst...

Страница 116: ...e the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Contact Numbers and Addresses Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla Gene...

Страница 117: ...1 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 01 491 04 0 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City ...

Страница 118: ... free 1 800 433 9014 AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care home small business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support home small business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 847 4096 Sales direct sales from o...

Страница 119: ...2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3978...

Страница 120: ...me Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Techn...

Страница 121: ... 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Ca...

Страница 122: ...and Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 01 204 4003...

Страница 123: ...stomer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and ...

Страница 124: ...40 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 430...

Страница 125: ...ee 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Techn...

Страница 126: ...nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Busines...

Страница 127: ...port servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support dell com...

Страница 128: ...nal Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 01...

Страница 129: ...de 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Prog...

Страница 130: ...ternational Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Mala...

Страница 131: ...86 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Uruguay General ...

Страница 132: ... Purchase Program EPP Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll fre...

Страница 133: ... risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation ...

Страница 134: ...ures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are...

Страница 135: ...Exporter Dell One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number DHM Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 3 0 1 5 A ...

Страница 136: ...136 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 137: ...cordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VA...

Страница 138: ...ies we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original o...

Страница 139: ... standard price for that part We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the dat...

Страница 140: ...ranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm If you are a Small Medium Large or Global Commercial C...

Страница 141: ...s limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products such as monitors keyboards pointing devices mice and wireless devices What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded ...

Страница 142: ...ndicated on your invoice except that the limited warranty on Dell branded batteries lasts only one year and the limited warranty on the lamps for Dell branded projectors lasts only ninety days The limited warranty begins on the date of the invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the terms and availability of limited warra...

Страница 143: ...ntact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you If we do not receive the original part within thirty days we will charge to your credit card the then current standard price for that part We will...

Страница 144: ...ranty on Dell branded memory may not be transferred You may record your transfer by going to our website If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_016_ccare htm If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_016_ccare htm If you are a Government Education or Healthcare Customer...

Страница 145: ...o we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we recommend and encourage you to contact the third party software and peripheral product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new Dell branded peripheral products produc...

Страница 146: ...s and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equal...

Страница 147: ...ontact your computer system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a descript...

Страница 148: ...ge These units are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error w...

Страница 149: ...6 stops responding 45 turning off 34 conflicts resolving software and hardware incompatibilities 70 contact numbers 116 copying CDs general information 30 helpful tips 31 how to copy CDs 32 cover closing 104 opening 83 D Dell Diagnostics 15 62 Dell Support website 16 Dell Technical Support Policy 114 diagnostics 15 62 display See monitor documentation 15 device 15 finding 15 help file 17 online 16...

Страница 150: ...7 38 help file 17 38 home network 27 Hyper Threading 33 I Internet connecting 28 fixing problems 42 setting up connection 29 Internet connection about 28 options 28 setting up 29 IRQ conflicts 70 K keyboard fixing problems 48 M memory adding 92 connectors 85 messages error 44 Microsoft License Label 15 modem fixing problems 42 monitor connecting two 22 fixing problems 57 motherboard See system boa...

Страница 151: ... incompatibility 70 reinstalling software 66 70 sound adjusting volume 55 fixing problems 55 speaker adjusting volume 55 fixing problems 55 specifications 106 system board 85 System Restore 68 system setup program 110 T technical assistance telephone numbers and addresses 116 warranty repair or credit 133 Tell Me How help file 17 38 transferring information to a new computer 25 troubleshooting 36 ...

Страница 152: ...152 Index 152 Index ...

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