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Using the Dell Diagnostics:
Guide
for contact information.
●
If you receive a message stating that no Diagnostics utility partition has been found,
follow the instructions on the screen to run the Dell Diagnostics from your
Drivers and
Utilities
CD.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting
Dell Diagnostic Utility Partition. Press any key to continue
.
6. Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard
drive.
7. After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
NOTE:
The Service Tag for your computer is located in the title bar of each
screen.
Option
Function
Express Test
Performs a quick test of devices. The test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. The test typically takes 1 hour or more and
requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests to be run.
Symptom Tree Allows you to select tests based on a symptom of the problem you are experiencing.
The option lists the most common symptoms.
8. If a problem is encountered during a test, a message appears, displaying the error code and a
description of the problem. Write down the error code and problem description and follow the
instructions on the screen. If you cannot resolve the error condition, contact Dell. See the
User's Guide
for contact information.
9. If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
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