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Solving Problems

31

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

•

If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.

•

If a peripheral device does not work, ensure that the device is properly connected.

•

If an error message appears on the screen, write down the exact message. This message may
help technical support personnel diagnose and fix the problem.

•

If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION:

There is a danger of a new battery exploding if it is incorrectly installed. Replace the

battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

.

R

EPLACE

THE

BATTERY

—

If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 95).
If the battery still does not work properly, contact Dell (see page 114).

E

NSURE

THAT

M

ICROSOFT®

W

INDOWS®

RECOGNIZES

THE

DRIVE

—

Click the

Start

button and

click

My Computer

. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your

antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.

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Содержание Chromebook 3100

Страница 1: ...rd drive activity light power button headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2 0 connectors 2 Service Tag CD or DVD activity light power connector USB 2 0 connectors 4 VGA video connector integrated network adapter sound card connectors card slots for PCI 2 PCI Express x1 1 cover latch release Model DCSM ...

Страница 2: ...4 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windo...

Страница 3: ...y a CD or DVD 18 Using Blank CDs and DVDs 19 Helpful Tips 20 Using a Media Card Reader Optional 20 Setting Up a Home and Office Network 21 Connecting to a Network Adapter 21 Network Setup Wizard 22 Power Management 22 Standby Mode 23 Hibernate Mode 23 Power Options Properties 23 About RAID Configurations 25 Using RAID with Hard Drive Passwords 25 RAID Level 1 25 Configuring Your Computer for RAID ...

Страница 4: ...Problems 35 Keyboard Problems 36 Lockups and Software Problems 36 The computer does not start up 36 The computer stops responding 36 A program stops responding 37 A program crashes repeatedly 37 A program is designed for an earlier Windows operating system 37 A solid blue screen appears 37 Other software problems 38 Memory Problems 38 Mouse Problems 39 Network Problems 40 Power Problems 40 Printer...

Страница 5: ...tibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Removing Dell PC Restore 56 4 Removing and Installing Parts Before You Begin 57 Recommended Tools 57 Turning Off Your Computer 57 Before Working Inside Your Computer 58 Front View of the Computer 59 Back View of the Computer 61 Removing the Computer Cover 62 Inside Vie...

Страница 6: ...ng Drive Cables 79 Hard Drive 79 Removing a Hard Drive 80 Installing a Hard Drive 81 Adding a Second Hard Drive optional 82 Floppy Drive 83 Removing a Floppy Drive 83 Installing a Floppy Drive 85 Media Card Reader 87 Removing a Media Card Reader 87 Installing a Media Card Reader 89 CD DVD Drive 90 Removing a CD DVD Drive 91 Installing a CD DVD Drive 92 Battery 95 Replacing the Battery 95 Replacing...

Страница 7: ...mputer Keyboard and Monitor 110 Mouse 111 Floppy Drive 111 CDs and DVDs 111 Dell Technical Support Policy U S Only 112 Definition of Dell Installed Software and Peripherals 112 Definition of Third Party Software and Peripherals 112 FCC Notices U S Only 112 Class A 113 Class B 113 FCC Identification Information 114 Contacting Dell 114 Index 133 ...

Страница 8: ...8 Contents ...

Страница 9: ...y not be available in certain countries NOTE Additional information may ship with your computer What Are You Looking For Find It Here Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram ...

Страница 10: ...tified rivers patches and software updates Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utili...

Страница 11: ...ze my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find It Here ...

Страница 12: ...12 Finding Information ...

Страница 13: ...o your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating s...

Страница 14: ...modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector o...

Страница 15: ...ose from a list of Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do no...

Страница 16: ...the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current...

Страница 17: ...Entertainment and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Eject Go to the next track Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while i...

Страница 18: ...d by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD NOTE CD...

Страница 19: ...including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amou...

Страница 20: ...rn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file pr...

Страница 21: ...ry again Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer NOTICE Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable u...

Страница 22: ...ired preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire compu...

Страница 23: ...fore it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to ...

Страница 24: ... power conservation Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme fiel...

Страница 25: ...nfiguration is recommended for users that desire a higher level of data integrity The Intel RAID controller on your computer can only create a RAID configuration using two physical drives The drives should be the same size to ensure that the larger drive does not contain unallocated and therefore unusable space NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inher...

Страница 26: ... volumes One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Matrix Storage Manager or Intel Matrix Storage Console and this method is performed after you have installed the operating system and the Intel Matrix Storage Console Both methods require that you set your computer to RAID enabled ...

Страница 27: ...t the default and press Enter 5 Use the up and down arrow keys to select RAID1 Mirror and press Enter 6 If there are more than two hard drives available press the up and down arrow keys and spacebar to select the two drives you want to use to make up your volume and then press Enter 7 Select the desired capacity for the volume and press Enter The default value is the maximum available size 8 Press...

Страница 28: ...rams Intel R Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 26 3 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard 4 Click Next at the first screen 5 Confirm the volume name select RAID 1 as the RAID level and th...

Страница 29: ...nt to use as your source hard drive it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume 7 On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next 8 On the Select Member Hard Drive screen double click the hard drive to select the member drive that you want to act as the mirror in ...

Страница 30: ...grams have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3...

Страница 31: ...d by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If yo...

Страница 32: ... CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 54 RUN THE DELL DIAGNOSTICS See page 51 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked C...

Страница 33: ...k CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telepho...

Страница 34: ...ail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then...

Страница 35: ...ard Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE Eac...

Страница 36: ...rd cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOO...

Страница 37: ...ION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on...

Страница 38: ...led and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and cl...

Страница 39: ...emove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown in the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown ...

Страница 40: ...ntegrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 101 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functi...

Страница 41: ...nother device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 65 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed Remove and then reinstall the memory modules see page 67 Remove and then reinstall any cards see page 69 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving ...

Страница 42: ... click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE ...

Страница 43: ...rs are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or d...

Страница 44: ...that the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the conne...

Страница 45: ...is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Contr...

Страница 46: ...46 Solving Problems ...

Страница 47: ... system successfully boots to the operating system NOTE If all of the diagnostic lights are off and the system does not start there may be a problem with the power supply or with the processor Plug the computer into a working electrical outlet Also see Power Problems in your Owner s Manual A processor failure was detected Contact Dell for technical assistance Memory modules are detected but a memo...

Страница 48: ...r starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 67 If the problem persists contact Dell for technical assistance Memory modules are detected but a memory configuration or compatibility error exist...

Страница 49: ...rsists contact Dell for technical assistance Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see System Board Components on page 65 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to ensure that it is functioning properly ...

Страница 50: ...t start there may be a problem with the power supply or with the processor For other possible solutions see Power Problems in your Owner s Manual If the system does not start plug the computer into a working electrical outlet Also see Power Problems in your Owner s Manual Unplug the power supply and check the 4 pin processor power cable connection see System Board Components on page 65 If there ar...

Страница 51: ...gnostics loads and the Main Menu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 114 NOTE The Service Tag for your compute...

Страница 52: ...ny drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description He...

Страница 53: ...t support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click...

Страница 54: ...cted during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Sea...

Страница 55: ...em If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my compu...

Страница 56: ...last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data befo...

Страница 57: ...ional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a lo...

Страница 58: ...58 Advanced Troubleshooting ...

Страница 59: ...ended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open progra...

Страница 60: ...efore you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 57 NOTICE To disconnect a network cable...

Страница 61: ...DVD activity light The drive light is on when the computer reads data from the CD or DVD drive 3 CD DVD eject button Press to eject a disk from the CD or DVD drive 4 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 2 3 4 5 9 10 8 6 7 1 11 ...

Страница 62: ...ny of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure that the system is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the system 8 power button Press to turn on the computer NOTICE To avoid losing data do not use the power bu...

Страница 63: ...nnector to attach headphones and most speakers with integrated amplifiers Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 3 USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front US...

Страница 64: ... adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network port or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On co...

Страница 65: ...ttom edge of the computer 5 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 6 Release the cover from the hinge tabs and set it aside in a secure location computer cover cover latch release back of computer bottom hinges ...

Страница 66: ...ION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide hard drive power supply system board floppy drive CD or DVD drive May not be present on all computers bay for optional second hard drive ...

Страница 67: ...formation on the type of memory supported by your computer see Specifications on page 99 memory module connectors 1 2 main power connector processor and heat sink connector fan connector CPU FAN processor power connector battery socket BATTERY SATA connectors SATA 0 and SATA 1 IDE drive connector floppy drive connector FLOPPY front panel I O connector password jumper PSWD PCI Express x1 card conne...

Страница 68: ...The recommended memory configuration consists of a pair of matched memory modules installed in DIMM connectors 1 and 2 NOTICE Do not install ECC or buffered memory modules Only unbuffered non ECC memory is supported If you install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4300 memory the modules function at the slower installed speed Be sure to install a single memory module in DIM...

Страница 69: ... follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 57 2 Press out the securi...

Страница 70: ...ged press F1 to continue 8 Log on to your computer 9 Right click the My Computer icon and click Properties 10 Click the General tab 11 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static da...

Страница 71: ...ts You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PCI and PCI Express cards Two PCI card slots One PCI Express x1 card slot If you are installing or replacing an expansion card follow the procedures in the next section If you are removing but not replacing an expansion card see Removing an Expansion Card on page 72 I...

Страница 72: ...ect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network ...

Страница 73: ...f all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide fully seated card not fully seated card bracketcaught outside of slot bracket within slot alignment guide alignment bar card retention door release tab ...

Страница 74: ...in connectors on the back panel 12 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Network Controller and then change the setting to Off see page 103 b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 13 Install any drivers req...

Страница 75: ...tting to On see page 103 b Connect external audio devices to the audio connectors on the back panel of the computer 8 If you removed an add in network connector a Enter system setup select Network Controller and then change the setting to On see page 103 b Connect the network cable to the integrated connector on the back panel of the computer Drive Panels CAUTION Before you begin any of the proced...

Страница 76: ...te lever and push it towards the base of the computer until the drive panel snaps open NOTE This sliding plate secures and releases the drive panel and helps to secure the drives 3 Pivot the drive panel outward and lift it from its side hinges 4 Set the drive panel aside in a secure location drive panel sliding plate sliding plate lever ...

Страница 77: ...Set the drive panel insert aside in a secure location Replacing the Drive Panel Insert 1 Slide the drive panel insert tab under the center drive panel tab 2 Rotate the drive panel insert into place and snap the drive panel insert latch over the corresponding tab on the drive panel drive panel drive panel insert drive panel insert latch centerdrive panel tab drive panel insert latch drive panel dri...

Страница 78: ...mputer until it snaps into place on the front panel 4 Grasp the sliding plate lever and pull it towards the top of the computer snapping it into the closed position to secure the drive panel Drives Your computer supports a combination of these devices Up to two serial ATA hard drives One FlexBay drive floppy drive or Media Card Reader Up to two CD or DVD drives drive panel sliding plate sliding pl...

Страница 79: ... the last connector on the interface cable is the master or boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable...

Страница 80: ... goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Power Cable Co...

Страница 81: ... the other connector Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as...

Страница 82: ...procedures in Before You Begin on page 57 2 Disconnect the power and hard drive cables from the drive 3 Press in the blue tabs on each side of the drive towards each other and slide the drive up and out of the computer serial ATA data cable power cable tabs 2 hard drive ...

Страница 83: ...e does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 3 Gently slide the drive into place until you hear a click or feel the drive securely installed 4 Connect the power and hard drive cables to the drive 5 Check all connectors to be certain that they are properly cabled and firmly seated 6 Repla...

Страница 84: ...tlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin on page 57 3 Remove the plastic guide bracket from the inside of the hard drive...

Страница 85: ...ct Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 85 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 57 2 Remove the drive panel see page 74 power cable data cable ...

Страница 86: ...he power and data cables from the back of the floppy drive 4 Grasp the sliding plate lever and push it towards the base of the computer then hold it in place while you slide the drive from the computer floppy drive sliding plate sliding plate lever ...

Страница 87: ...drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed and then attach the shoulder screws located in the back of the drive panel insert to the drive see page 75 4 Gently slide the drive into place until you hear a click or feel the drive securely installed 5 Attach the power and data cables to the floppy drive 6 Connect the other end of the data...

Страница 88: ...ble in to the network port or device and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see page 103 and select the appropriate Diskette Drive option 12 Verify that your computer works correc...

Страница 89: ...afety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 57 2 Remove the drive panel see page 7...

Страница 90: ... see page 65 and route the cable through the clip on the shroud 4 Grasp the sliding plate lever and push it towards the base of the computer then hold it in place while you slide the Media Card Reader from the computer 5 Replace the drive panel see page 76 6 Replace the computer cover see page 96 Media Card Reader sliding plate sliding plate lever ...

Страница 91: ...n unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 57 2 Remove the drive panel see page 74 3 Remove the Media Card Reader and bracket from its packaging 4 Gently slide the Media Card Reader which should not yet be connected to the FlexBay cable into place until you hear a click or feel the Media Card Reader is securely installed 5 Connect the USB ...

Страница 92: ... see page 96 CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover FlexBay cable Media Card Reader ...

Страница 93: ...ng Parts 91 Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 57 2 Remove the drive panel see page 74 3 Disconnect the power and data cables from the back of the CD DVD drive power cable data cable ...

Страница 94: ...hold it in place while you slide the CD DVD drive from the computer Installing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 57 2 If you are installing a new CD DVD drive rather than replacing a CD DVD drive remove the drive panel insert see page 75 CD DVD drive sliding plate sliding plate lever ...

Страница 95: ...Removing and Installing Parts 93 3 Gently slide the drive into place until you hear a click or feel the CD DVD drive securely installed drive screws ...

Страница 96: ...etwork cable first plug the cable in to the network port or device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see page 103 and select the appropriate Drive option 10 Verify that your co...

Страница 97: ... is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 103 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 57 3 Locate the battery socket s...

Страница 98: ...for battery disposal information Replacing the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts ar...

Страница 99: ...er is seated correctly before setting the computer upright NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on ...

Страница 100: ...98 Removing and Installing Parts ...

Страница 101: ... computer configuration pipelined burst eight way set associative write back SRAM Memory Type 400 and 533 MHz DDR2 unbuffered SDRAM Memory connectors two Memory capacities 256 MB 512 MB or 1 GB non ECC Minimum memory 256 MB Maximum memory 2 GB BIOS address F0000h Computer Information Chipset Intel 915GV RAID support RAID 1 mirroring DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC I...

Страница 102: ...h maximum 32 bits PCI Express connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane Drives Externally accessible one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Available devices Serial ATA drives up to 2 floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive DVD and CD RW combo drive and media reader Internally accessible two bays for...

Страница 103: ... light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board see Power Problems on page 40 Hard drive access light green Link integrity light on integrated network adapter green light A ...

Страница 104: ...in cell Physical Height 41 4 cm 16 3 inches Width 18 8 cm 7 4 inches Depth 45 7 cm 18 0 inches Weight 12 7 kg 28 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Operating 20 to 80 noncondensing Storage 5 to 95 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min M...

Страница 105: ... DELL logo is displayed you must watch for the F2 prompt to appear 3 Once this F2 prompt appears press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too long and the operating system logo appears ...

Страница 106: ...ggle between a primary topic collapsed and subtopics expanded Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the right and left arrow keys to highlight an option Press Enter to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions wi...

Страница 107: ...oller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press Ctrl Alt b Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from th...

Страница 108: ...tem Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing Ctrl Enter when the computer starts Power Management AC Recovery Determines what happens wh...

Страница 109: ...d up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and S3 a standby state where the power is reduced or turned off for most components however system memory remains act...

Страница 110: ...ess F12 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 57 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example i...

Страница 111: ...1 and 2 3 Close the computer cover see page 96 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see page 57 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system...

Страница 112: ...d turn them on Cleaning Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may c...

Страница 113: ...floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback...

Страница 114: ...d through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded...

Страница 115: ...uipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential i...

Страница 116: ...nd Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number li...

Страница 117: ... Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 655 533 Government and Busines...

Страница 118: ...dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Suppo...

Страница 119: ... Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands Gen...

Страница 120: ... Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll...

Страница 121: ...3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990...

Страница 122: ...338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 G...

Страница 123: ... support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small ...

Страница 124: ...0 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 82...

Страница 125: ...3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Indivi...

Страница 126: ...2 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical Support Dimension In...

Страница 127: ...siness Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_...

Страница 128: ...57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Pue...

Страница 129: ...site support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Ca...

Страница 130: ...Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell co...

Страница 131: ...cess Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Tur...

Страница 132: ...ss Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 400...

Страница 133: ...s toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 ...

Страница 134: ...132 Appendix ...

Страница 135: ... settings clearing 110 computer components inside 64 crashes 36 37 inside view 64 restore to previous state 54 stops responding 36 connectors center LFE 61 headphone 60 line in 61 line out 61 microphone 61 network adapter 62 power 61 sound 61 surround 61 USB 60 61 VGA 62 video 62 copying CDs general information 18 helpful tips 20 how to 18 copying DVDs general information 18 helpful tips 20 how to...

Страница 136: ...es and Settings Transfer Wizard 30 Flex Bay drive Media Card Reader 59 floppy drive installing 85 removing 83 H hard drive activity light 60 installing 81 installing second 82 problems 33 removing 80 hardware Dell Diagnostics 50 Hardware Troubleshooter 53 headphone connector 60 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 23 25 Hyper Threading 30 I install...

Страница 137: ...de 23 power light conditions 40 Power Options Properties 23 printer cable 13 connecting 13 problems 41 setting up 13 USB 13 problems battery 31 blue screen 37 CD drive 32 CD RW drive 32 computer crashes 36 37 computer stops responding 36 problems continued Dell Diagnostics 50 diagnostic lights 47 drives 31 DVD drive 32 e mail 33 error messages 34 general 36 hard drive 33 Internet 33 keyboard 36 Me...

Страница 138: ...andby mode 23 support contacting Dell 114 policy 112 support website 10 system board 65 System Restore 53 54 system setup about 103 entering 103 options 104 screens 103 T technical support policy 112 transferring information to a new computer 30 troubleshooting Dell Diagnostics 50 diagnostic lights 47 Hardware Troubleshooter 53 Help and Support Center 11 troubleshooting continued restore to previo...

Страница 139: ...Index 137 Windows XP continued reinstalling 54 scanner 43 System Restore 53 54 wizards Files and Settings Transfer Wizard 30 Network Setup Wizard 22 Program Compatibility Wizard 37 ...

Страница 140: ...38 Index 138 Index ...

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