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Troubleshooting

109

Problem

What you
experience

Possible solutions

No image
when using DP
connection to
the PC

Blank screen

• Verify which DP standard (

C2422HE/

C3422WE

:DP 1.1a or DP 1.2)(

C2722DE

:DP 1.1a

or DP 1.4) is your Graphics Card certified to.
Download and install the latest graphics card
driver.

• Some DP 1.1a graphics card cannot support DP

1.2(

C2422HE/C3422WE

),DP1.4(

C2722DE

)

monitors. Go to OSD menu, under Input Source
selection, press and hold DP select joystick key
for 8 seconds to change the monitor setting
from DP 1.2 to DP 1.1a, DP 1.4 to DP 1.1a

No image
when using
USB Type-C
connection
to computer,
laptop, and so
on

Blank screen

• Verify if the USB Type-C interface of the device

can support DP alternate mode.

• Verify if the device required more than 90 W

power charging.

• USB Type-C interface of device cannot support

DP alternate mode.

• Set Windows to Projection mode.
• Ensure that the USB Type-C cable is not

damaged.

No charging
when using
USB Type-C
connection
to computer,
laptop, and so
on

No charging

• Verify if the device can support one of 5 V/9

V/15 V/20 V charging profiles.

• Verify if the Notebook requires a >90 W power

adaptor.

• If the Notebook requires a >90 W power

adaptor, it may not charge with the USB Type-C
connection.

• Ensure that you use only Dell approved adapter

or the adapter that comes with the product.

• Ensure that the USB Type-C cable is not

damaged.

Содержание C2422HE

Страница 1: ...Model C2422HE C2722DE C3422WE Regulatory model C2422HEt C2722DEt C3422WEt Dell C2422HE Dell C2722DE Dell C3422WE Curved Video Conferencing Monitor User s Guide ...

Страница 2: ...ever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell I...

Страница 3: ...ort MST Modes 21 Unified Communications UC Platform Compatibility List 22 Electrical specifications 23 Webcam microphone specifications 24 Speaker Specifications 24 Physical characteristics 24 Environmental characteristics 26 Pin assignments 27 Plug and Play 34 LCD monitor quality and pixel policy 34 Ergonomics 35 Handling and moving your display 37 Maintenance guidelines 38 Cleaning your monitor ...

Страница 4: ...ecting the monitor for USB C 56 Organizing your cables 58 Securing your monitor using Kensington lock optional 58 Removing the monitor stand 59 Wall mounting Optional 60 Operating the monitor 61 Power on the monitor 61 Using the joystick control 61 Using the rear panel controls 62 Using the OSD lock function 63 Front panel button 66 Using the On Screen Display OSD Menu 67 Accessing the menu system...

Страница 5: ...cs 105 Common Problems 106 Product specific problems 108 Universal Serial Bus USB specific problems 113 Appendix 114 FCC notices U S only and other regulatory information 114 Contacting Dell 114 EU product database for energy label and product information sheet 114 ...

Страница 6: ...ed to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period o...

Страница 7: ...elow If any component is missing contact Dell For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries Display Stand riser Stand base Power cable varies by country DisplayPort cable DisplayPort to DisplayPort ...

Страница 8: ...0 21 9 resolution plus full screen support for lower resolutions Wide viewing angles with 99 sRGB color C2422HE C2722DE Tilt swivel pivot and vertical extension adjustment capabilities C3422WE Tilt swivel and vertical extension adjustment capabilities Built in speakers 2 x 5 W Removable pedestal stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solu...

Страница 9: ...lue Light panel and compliance with TUV Rheinland Hardware Solution at factory reset default setting model Decreases the level of hazard blue light emitted from the screen to make viewing more comfortable for your eyes The monitor adopts Flicker Free technology which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye strain and fatigue Certified f...

Страница 10: ... popped up Mic is disabled when the module is retracted 3 Webcam lens Transmits your image in a video conference Webcam is enabled when the webcam mic module is popped up Webcam is disabled when the module is retracted 2 4 IR LED Indicator of infrared IR 5 Webcam LED indicator Indicator of Webcam It will light up in white when webcam is in use 7 Built in speakers To output the sound from audio inp...

Страница 11: ...ess to answer end call Long press to reject incoming call 10 Volume down LED Short press for 2 unit volume decrement Long press for continuous volume decrement 11 Volume up LED Short press for 2 unit volume increment Long press for continuous volume increment 12 Microphone mute LED Press to mute and unmute microphone LED will light up in static red when mic is muted or when the webcam mic module i...

Страница 12: ... On Off button To turn the monitor on or off 5 Joystick Use it to control the OSD menu For more information see Operating the Monitor 6 Mac address Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your comp...

Страница 13: ...4 C2722DE support the following and PD 20 V 4 5 A 15 V 3 A 9 V 3 A 5 V 3 A C2422HE maximum resolution of 1920 x 1080 at 60 Hz C2722DE maximum resolution of 2560 x 1440 at 60 Hz C3422WE maximum resolution of 3440 x 1440 at 60 Hz NOTE USB Type C is not supported on Windows versions that are prior to Windows 10 6 DP port out DP output for MST multi stream transport capable monitor To enable MST refer...

Страница 14: ...ause hearing damage or loss Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level 13 USB Type C downstream port Port with icon supports 5 V 3 A Connect your USB device You can use these ports only after you have connected the USB cable Type A to Type B or Type C to Type C from the computer to the monitor 14 Stand lock Lo...

Страница 15: ...tical 178 typical Brightness 250 cd m typical 350 cd m typical 300 cd m typical Contrast ratio 1000 to 1 typical Curvature Only for C3422WE NA NA 3800R typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED Response Time Gray to Gray 6 ms Fast mode 8 ms Normal mode 6 ms Fast mode 8 ms Normal mode 5 ms Fast mode 8 ms Normal mode Color depth 16 78 mi...

Страница 16: ...3 5 mm headphone jack 1 x RJ45 Border width edge of monitor to active area Top Left Right Bottom 5 80 mm 5 80 mm 50 89 mm 7 80 mm 7 80 mm 51 97 mm 8 03 mm 8 03 mm 56 60 mm Adjustability Height adjustable stand 140 mm 120 mm 120 mm Tilt 5 to 21 5 to 21 5 to 21 Swivel 45 to 45 45 to 45 30 to 30 Pivot 90 to 90 90 to 90 NA Slant adjust NA NA 4 to 4 Cable management Yes Dell Display Manager DDM Compati...

Страница 17: ...tal scan range 30 kHz to 83 kHz 30 kHz to 90 kHz 30 kHz to 90 kHz Vertical scan range 56 Hz to 76 Hz Maximum preset resolution 1920 x 1080 at 60 Hz 2560 x 1440 at 60 Hz 3440 x 1440 at 60 Hz Video display capabilities HDMI DP USB Type C alternate mode 480i 480p 576i 560p 720p 1080i 1080p ...

Страница 18: ...cal VESA 720 x 400 31 47 70 28 32 VESA 640 x 480 31 47 60 25 17 VESA 640 x 480 37 50 75 31 5 VESA 800 x 600 37 88 60 40 VESA 800 x 600 46 88 75 49 5 VESA 1024 x 768 48 36 60 65 VESA 1024 x 768 60 02 75 78 75 VESA 1152 x 864 67 50 75 108 VESA 1280 x 1024 64 0 60 108 VESA 1280 x 1024 80 0 75 135 VESA 1600 x 900 55 99 60 118 25 VESA 1920 x 1080 67 50 60 148 50 ...

Страница 19: ...80 37 50 75 0 31 50 VESA 800 x 600 37 90 60 30 40 0 VESA 800 x 600 46 90 75 0 49 50 VESA 1024 x 768 48 40 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 80 VESA 1152 x 864 67 50 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 50 60 0 148 5 VESA 2048 x 1080 58 23 26 37 23 99 VESA 2048 x 1080 66 58 60 0 147 16 VESA 2560 x 1440...

Страница 20: ...80 37 50 75 0 31 50 VESA 800 x 600 37 90 60 30 40 0 VESA 800 x 600 46 90 75 0 49 50 VESA 1024 x 768 48 40 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 80 VESA 1152 x 864 67 50 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 50 60 0 148 50 VESA 2048 x 1080 66 58 60 0 147 16 VESA 2560 x 1440 88 80 60 0 241 50 CVT 3440 x 1440...

Страница 21: ...t 60 Hz 1 NOTE Maximum external monitor resolution supported is 2560 x 1440 at 60 Hz only NOTE USB 3 2 Gen1 reduce to USB2 0 If want to maintain USB 3 2 Gen1 bandwidth please change to USB 3 2 Gen2 cable 1m USB C Multi Stream Transport MST Modes C2422HE MST Source Monitor Maximum number of external monitors that can be supported 1920 x 1080 at 60 Hz 1920 x 1080 at 60 Hz 1 C2722DE OSD Display Info ...

Страница 22: ...er volume up Mute Unmute Microphone Button Teams Hookswitch Hookswitch Hookswitch Volume Down Volume Up Mute Microsoft Teams Skype for Business Zoom Google Hangouts BlueJeans Cisco Webex FaceTime Slack GoToMeeting Call function on the Dell C2422HE C2722DE C3422WE works with the UC platform Call function on the Dell C2422HE C2722DE C3422WE does not work with the UC platform Mute function on the Del...

Страница 23: ...019 2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy star 8 0 version This document is informational only and reflects laboratory performance Your prod uct may perform differently depending on the software components and peripherals...

Страница 24: ...y 3 3 volts 5 for USB and Microphone 5 volts 5 for IR camera Speaker Specifications Model C2422HE C2722DE C3422WE Speaker rated power 2 x 5 W Frequency Response 200 Hz 16 kHz Impedance 8 ohm Physical characteristics Model C2422HE C2722DE C3422WE Connector type DP connector DP in and DP out on C2422HE C2722DE Only DP in on C3422WE HDMI connector USB Type C connector Audio jack RJ45 connector USB up...

Страница 25: ...53 93 mm 2 10 in 81 08 mm 3 20 in Stand dimensions Height extended 428 30 mm 16 90 in 428 30 mm 16 90 in 433 32 mm 17 10 in Height compressed 381 50 mm 15 02 in 381 50 mm 15 02 in 386 50 mm 15 20 in Width 267 68 mm 10 50 in 300 01 mm 11 81 in 306 91 mm 12 10 in Depth 185 mm 7 30 in 230 mm 9 10 in 234 95 mm 9 25 in Weight Weight with packaging 8 82 kg 19 50 lb 12 62 kg 27 80 lb 16 kg 35 20 lb Weigh...

Страница 26: ...ts NFPA 99 leakage current requirements Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation C2422HE 665 37 BTU hour maximum...

Страница 27: ...port in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 28: ...Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 29: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 30: ...C port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Страница 31: ...s 5V 3A compatible NOTE The monitor s USB ports work only when the monitor is on or on in Standby Mode On in Standby Mode if the USB cable Type C to Type C is plugged in the USB ports can work normally Otherwise follow the OSD setting of Other USB Charging if the setting is On in Standby Mode then USB work normally otherwise USB is disabled If you turn off the monitor and then turn it on the attac...

Страница 32: ...n Install the Realtek USB GBE Ethernet Controller Driver available for your system This is available for download at https www dell com support under the Driver and download section Network RJ45 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru Wake on LAN WOL from standby mode S3 only and PXE ...

Страница 33: ...scription Right LED Amber or Green Speed indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps Left LED Green Link Activity indicator Blinking Activity on the port Green On Link is being established Off Link is not established NOTE RJ45 cable is non in box standard accessory ...

Страница 34: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 35: ...the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windo...

Страница 36: ...obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Страница 37: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Страница 38: ...o clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notic...

Страница 39: ...le only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly 3 Close the screw ha...

Страница 40: ... monitor 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place ...

Страница 41: ... 41 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Страница 42: ...ipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand Tilt swivel and vertical extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle C2422HE 5 45 45 140 mm 21 C2722DE 5 45 45 120 mm 21 ...

Страница 43: ...y backwards until the maximum to avoid hitting the bottom edge of the display 2 1 90 90 NOTE To toggle the display setting on your Dell computer between landscape and portrait when rotating the display download and install the latest graphics driver To download go to https www dell com support drivers and search for the appropriate driver NOTE When the display is in portrait mode you may experienc...

Страница 44: ...he Display Settings 1 Right click on the Desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an AMD graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel gra...

Страница 45: ...Setting up the monitor 45 Operating the monitor webcam When you want to use the monitor built in webcam and microphone press down on the webcam module and then release The webcam module will pop up ...

Страница 46: ...ble from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer NOTE C2422HE C3422WE default setting is DisplayPort 1 2 C2722DE default setting is DisplayPort 1 4 A DisplayPort 1 1 Graphic card may not display normally Please refer to product specific problems No image when using DP connection to the PC...

Страница 47: ...itor for DP Multi Stream Transport MST function C2422HE C2722DE only DP DP out DP DP NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to at least DP1 2 with MST option NOTE Remove the rubber plug when using DP out connector ...

Страница 48: ...lternatively Supports USB Power Delivery PD with profiles up to 90 W NOTE Regardless of the power requirement actual power consumption of your laptop or the remaining power runtime in your battery the Dell C2422HE C2722DE C3422WE monitor is designed to supply power delivery of up to 90 W to your laptop Rated power on laptops that have USB Type C with Power Delivery Maximum charging power 45 W 45 W...

Страница 49: ... DP in USB Type C NOTE The maximum number of supported C2422HE C2722DE via MST is subjected to the bandwith of the USB C source Please refer to product specific problems No image when using USB Type C MST NOTE Remove the rubber plug when using DP out connector Connecting the monitor for RJ45 Cable Optional USB Type C USB Type C RJ45 ...

Страница 50: ... power button This feature is compatible with Dell OptiPlex 7090 3090 Ultra platform and is only supported over USB C interface USB Type C OptiPlex 7090 3090 Ultra USB Type C To make sure the DPBS function works for the first time you should do the following steps for Dell OptiPlex 7090 3090 Ultra platform in the Control Panel first Go to Control Panel Select Hardware and Sound followed by Power O...

Страница 51: ... menu of When I press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down and you can select Sleep Hibernate Shut down NOTE Do not select Do nothing otherwise monitor power button cannot sync with PC system power state ...

Страница 52: ... approximately 6 seconds and both the PC and monitor will turn OFF 5 Press either the monitor power button or PC power button both the PC and monitor will turn ON The PC system power state is in sync with the monitor power button NOTE When the monitor and PC are both at power OFF state at first time it is recommended that you turn ON the monitor first then connect the USB Type C cable from the PC ...

Страница 53: ...ON 1 2 USB Type C Initial monitor power state ON Press PC Monitor power button New power state of monitor OFF New power state of system OFF 1 2 USB Type C USB Type C USB Type C USB Type C USB Type C Initial system power state ON Initial system power state OFF When the monitor and PC power state are both ON while you press and hold 4 seconds on monitor power button the screen prompt will ask if you...

Страница 54: ...the monitor Slide to shut down your PC When the monitor and PC power state are both ON while you press and hold 10 seconds on monitor power button the PC will shut down PC will shut down Press and hold 10s USB Type C ...

Страница 55: ... manually press the power button on Monitor 2 to turn it ON USB Type C DP in USB Type C System power state ON Monitor 1 Monitor 2 DP out Similarly a PC is connected to two monitors in an initially ON power state and the PC system power state is in sync with Monitor 1 power button When you press the Monitor 1 or PC power button both the Monitor 1 and PC turns OFF Meanwhile the Monitor 2 will be in ...

Страница 56: ... PC and two monitors are in an initially ON power state by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 Monitor 1 System power state ON USB Type C port1 Monitor 2 USB Type C port2 USB Type C USB Type C System power state OFF Pressing power button on Monitor 1 or 2 Monitor 1 USB Type C port1 Monitor 2 USB Type C USB Type C USB Type C port2 ...

Страница 57: ...ate by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor 1 and Monitor 2 Monitor 1 System power state OFF USB Type C port1 Monitor 2 USB Type C port2 USB Type C USB Type C System power state ON Pressing power button on Monitor 1 or 2 Monitor 1 USB Type C port1 Monitor 2 USB Type C USB Type C USB Type C port2 ...

Страница 58: ...g your monitor using Kensington lock optional The security lock slot is located at the bottom of the monitor See Security lock slot For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock m...

Страница 59: ...he following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Страница 60: ... Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall as instructed in the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load bearing capacity of 1...

Страница 61: ...o confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu system For 2 way right and left directional navigation Move right to enter the submenu Move left to exit from the submenu Increases right or decreases left the paramet...

Страница 62: ...he on screen display OSD and select the OSD menu See Accessing the menu system 2 Shortcut key Display Info Use this button to choose from a list of Display Info 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 5 Shortcut key Brightness Contrast To directly access the Brightness ...

Страница 63: ...utton Menu Power Buttons Disable Rotation Reset Menu Timer Menu Buttons Lock Transparency Language Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio 2 The following message appears Are you sure you want to lock the Menu Buttons To unlock the Button refer to the User s Guide Yes No 3 Select Yes to lock buttons Once locked pressing any con...

Страница 64: ...ptions Description 1 Menu Button lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Button lock Use this option to lock OSD menu and power button to turn off the monitor 4 Built in Diagnostics Use this option to run the built in diagnostics see Built in...

Страница 65: ...ng table describes the options to unlock the front panel control buttons Select Option Options Description 1 Menu Button unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Button unlock Use this option to unlock OSD menu and power button to turn off the monitor ...

Страница 66: ...e image settings Front Panel Description 1 Up Down Use the Up increase and Down decrease buttons to adjust items in the OSD menu 2 Previous Use the Previous button to go back to the previous menu 3 Next Use the Next button to confirm your selection 4 Tick Use the Tick button to confirm your selection ...

Страница 67: ...enu USB Audio Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Move the joystick up to increase brightness Move the joystick down to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick up to increase contrast and Move the joystick down to decrease contrast between 0 and 100 The...

Страница 68: ...e using the DP DisplayPort connector Press the joystick button to confirm the selection HDMI Select the HDMI input when you are using the HDMI connector Press the joystick button to confirm the selection Auto Select Turn on the function to allow the monitor to automatically scan for available input sources Press the joystick button to confirm the selection Auto Select for USB C 90 W Allows you to ...

Страница 69: ...s Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Reset Color Preset Modes When you select Preset Modes you can choose Standard Movie Game Warm Cool or Custom Color from the list Standard Input Color Format Preset Modes Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Hue Sa...

Страница 70: ...Custom Color Allows you to manually adjust the color settings Press the joystick left and right buttons to adjust the Red Green and Blue values and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the USB Type C DP HDMI cable YPbPr Select this option if your DVD playe...

Страница 71: ...SB Audio High Resolution USB C Prioritization Aspect Ratio C2422HE Adjust the image ratio to 16 9 4 3 5 4 C2722DE Adjust the image ratio to 16 9 Auto Resize 4 3 1 1 C3422WE Adjust the image ratio to 21 9 4 3 5 4 Sharpness Makes the image look sharper or softer Move the joystick up and down to adjust the sharpness from 0 to 100 Response Time Allows you to set the Response Time to Normal or Fast MST...

Страница 72: ...tization on the fly would interrupt the power from monitor to the PC Please set USB C Charging to On During Power Off Reset Display Resets all settings under the Display menu to the factory defaults PIP PBP C3422WE only This function brings up a window displaying image from another input source Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB...

Страница 73: ... Adjusts the PIP or PBP Picture by Picture mode You can disable this feature by selecting Off Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio PIP PBP Mode Off PIP PBP Sub USB Switch Video Swap Audio Contrast Sub ...

Страница 74: ... Personalize Others Menu USB Audio PIP PBP Mode PIP PBP Sub USB Switch Video Swap Audio Contrast Sub DP USB C 90 W HDMI USB Switch Select to switch between the USB upstream sources in PBP mode Move the joystick to switch among USB upstream sources in PBP mode Video Swap Select to swap videos between main window and sub window in PBP mode Move the joystick to swap main window and sub window Contras...

Страница 75: ... computer to either one of the upstream ports When you use only one upstream port the connected upstream port is active Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio DP assign to USB B HDMI assign to USB B NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the co...

Страница 76: ...PBP Personalize Others Menu USB Audio Reset Audio Speaker On Volume 100 Volume Allows you to increase the speaker volume Move the joystick up and down to adjust the volume from 0 to 100 Speaker Select On or Off the Speaker function Reset Audio Resets all settings under the Audio menu to the factory defaults NOTE With the USB cable audio volume sync with windows volume and not to defult settings ...

Страница 77: ...isable Lock Reset Menu Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation C2422HE C2722DE only Rotates the OSD by 0 90 270 degrees You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max...

Страница 78: ... lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Move the Joystick left and hold for 4 seconds Reset Menu Resets all settings under the Reset menu to the factory defaults Personalize Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio S...

Страница 79: ...ton LED Allows you to set the state of the power light to save energy USB C Charging 90 W Allows you to enable or disable USB C Charging 90 W charging function during monitor power off mode Other USB Charging Allows you to enable or disable Other USB Charging function during monitor Standby mode Fast Wakeup C3422WE only Speed up recovery time from sleep mode Reset Persona lization Resets all setti...

Страница 80: ...ff ENERGY STAR Select Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Off DDC C...

Страница 81: ...tor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the ...

Страница 82: ... signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 C2422HE 2560 x 1440 C2722DE 3440 x 1440 C3422WE You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to d...

Страница 83: ...r joystick to select input source A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions When Auto Select for USB C 90 W is set to Prompt for Multiple Inputs When the USB C cable is connected to the monitor Switch to USB C Video Input Yes No Select OSD items of Factory Reset in Other feature the following message will appear A...

Страница 84: ...s of On in Standby Mode in Personalize feature the following message will appear Changing to this setting without symbol will increase power consumption Do you want to continue Yes No If adjust the Brightness level above the default level over 75 the following message will appear Adjusting to this value will increase power consumpiton above the default level Do you want to continue Yes No When use...

Страница 85: ... in 4 minutes www dell com C24 27 3422XE or No USB C Cable The display will go into Standby Mode in 4 minutes www dell com C24 27 3422XE or No HDMI Cable The display will go into Standby Mode in 4 minutes www dell com C24 27 3422XE When the webcam module pop out the the following message will appear Webcam Mic Enable When the webcam module pop in retracted the following message will appear Webcam ...

Страница 86: ...s not connected and you press the Teams Hookswitch Mute button the following message will appear This function is inactive To enable it you need to connect USB upstream to the monitor NOTE For the Teams Hookswitch Volume down Volume up Mute buttons to work you need to connect the USB upstream cable Type A to Type B or Type C to Type C from the PC to the monitor See Troubleshooting for more informa...

Страница 87: ...Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 C2422HE 2560 x 1440 C2722DE 3440 x 1440 C3422WE 4 Click Apply If you do not see 1920 x 1080 C2422HE 2560 x 1440 C2722DE 3440 x 1440 C3422WE as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable compute...

Страница 88: ...ode Shortcut Key 4 Brightness Contrast Shortcut Key 5 Display Info 3 Move the joystick right to activate the highlighted option 4 Move the joystick right to activate the Shortcut Key 1 option 5 Move the joystick up or down to select USB Switch Exit Dell 24 27 34 Monitor Aspect Ratio Preset Modes Brightness Contrast Input Source PIP PBP Mode Video Swap Display Info USB Switch Input Source Color Bri...

Страница 89: ...HDMI USB B to computer 1 and DP USB A to C to computer 2 HDMI DP USB A to C 1 1 3 2 2 4 4 USB B 3 NOTE The USB Type C connection currently supports only data transfer Ensure USB Selection for HDMI is set to USB B and DP is set to USB C 90 W Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio DP assign to USB B HDMI assign to USB B ...

Страница 90: ... set to USB B Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio DP assign to USB B HDMI assign to USB B NOTE As the USB Type C port supports the DisplayPort Alternate Mode there is no need to set USB Selection for USB Type C NOTE When connecting to different video input sources not shown above follow the same method to make correct setti...

Страница 91: ... USB Audio PIP PBP Mode Off PIP PBP Sub USB C 90 W USB Switch Video Swap Audio Main Contrast Sub 75 NOTE This PIP PBP function is for C3422WE only 2 Ensure that Auto Select is On and Auto Select for USB C is Yes Exit DP HDMI Auto Select On Auto Select for USB C 90W Prompt for Multiple Inputs Reset Input Source Rename Inputs USB C 90W USB C 90W Input Source Color Brightness Contrast Display PIP PBP...

Страница 92: ...htness Contrast Display PIP PBP Personalize Others Menu USB Audio 24 27 34 Monitor 3 Ensure that the USB ports and the video inputs are paired accordingly Exit 24 27 34 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio DP assign to USB B HDMI assign to USB B NOTE For USB Type C connection there is no further setting required ...

Страница 93: ...Operating the monitor 93 Setting up Windows Hello In Windows 10 Click Windows start menu click Settings Click Accounts Click Sign in options You must set up a PIN before you can enroll in Windows Hello ...

Страница 94: ...or Click Add under PIN enter to Set up a PIN Enter New PIN and Confirm PIN and thenclick OK Once you ve done that the options to set up Windows Hello will unlock Click Set up under Windows Hello enter to Windows Hello setup ...

Страница 95: ...5 The following message is displayed click Get started Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen The webcam will then register your face ...

Страница 96: ...ating the monitor When the following message is displayed click Close to exit Windows Hello setup Once you have set up you have another option to improve the recognition Click Improve recognition if necessary ...

Страница 97: ...m and the monitor webcam Normally they are in enable status and the default setting is using notebook built in webcam If you want to set up the monitor webcam as default setting you need disable the notebook built in webcam To identify the notebook built in webcam and disable it please follow below instructions Right click Dell Monitor IR Webcam and click Properties to open the Dell Monitor IR Web...

Страница 98: ...98 Operating the monitor Click Details Property and select Hardware Ids ...

Страница 99: ...Dell Monitor IR Webcam The hardware ids of the notebook built in webcam and the monitor webcam are different For C2422HE C2722DE C3422WE the monitor webcam hardware ids will show as below Right click the PC Notebook webcam which has different hardware ids and then click Disable ...

Страница 100: ...100 Operating the monitor The following message is displayed Click Yes The notebook webcam is now disabled and the monitor webcam will be used as the default setting Restart the notebook ...

Страница 101: ...eaker as default setting please follow below instructions Right click Volume in the Windows task bar notification area Click Playback devices enter to Sound setting interface If only the HDMI or DP cable is connected from your monitor to the computer only one speaker named DELL C2422HE C2722DE C3422WE from the monitor will show in the Sound setting interface ...

Страница 102: ...102 Operating the monitor Click DELL C2422HE C2722DE C3422WE and then click Set Default the monitor speaker will be used as the default setting Click OK to exit the Sound setting ...

Страница 103: ...2DE C3422WE and Echo Cancelling Speakerphone C2422HE C2722DE C3422WE respectively from the monitor will show in the Sound setting interface The difference between DELL C2422HE C2722DE C3422WE and Echo Cancelling Speakerphone C2422HE C2722DE C3422WE is only different signal source You can choose either one to set as the default speaker for monitor ...

Страница 104: ...log box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen No DP Cable The display will go into Standby Mode in 4 minutes www dell com C24 27 3422XE or No USB C Cable...

Страница 105: ...e joystick control highlight the Diagnostics option and press the joystick button to start the diagnostics A gray screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Toggle the joystick once again until a red screen is displayed 6 Observe if the screen has any defects or abnormalities 7 Repeat steps 5 and 6 until the screen displays green blue black and white colors Note...

Страница 106: ... Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Poli...

Страница 107: ... video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD ...

Страница 108: ...k the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it back and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the compu...

Страница 109: ... connection to computer laptop and so on Blank screen Verify if the USB Type C interface of the device can support DP alternate mode Verify if the device required more than 90 W power charging USB Type C interface of device cannot support DP alternate mode Set Windows to Projection mode Ensure that the USB Type C cable is not damaged No charging when using USB Type C connection to computer laptop ...

Страница 110: ...ropped or Intermittent Do not toggle Off On the power button when network is connected keeps the power button On The LAN port is not functioning OS setting or cable connection issue Ensure that the latest BIOS and drivers for your computer are installed on your computer Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager If your BIOS Setup has a LAN GBE E...

Страница 111: ...rding App not working with Win 7 Windows 7 not support Switch to Windows 10 Headset with Mic 3 5mm combo jack not working with monitor mute unmute button Headset with Mic 3 5mm combo jack not working with monitor mute unmute button when camera module is pop in retracted Use UC App e g Microsoft Teams Skype for Business Zoom etc Mic Icon to mute unmute When press either Volume down Volume up or Mut...

Страница 112: ...r USB Audio driver in the Device Manager and re boot the PC No sound can be heard from recorded video No sound can be heard from recorded video with Intel Gen 11th CPU Tiger Lake platform Disable Intel Smart Sound Technology for USB Audio driver in the Device Manager and re boot the PC When press either Volume down Volume up OSD volume bar response is lagging delayed When press either Volume down ...

Страница 113: ...l Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals responding slowly or only working as the di...

Страница 114: ... some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right corner of the page 3 Click Contact Us next to the country dropdown 4 ...

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