Troubleshooting
Problems
Possible causes
Possible solutions
No sound
No sound from the
external audio
source
•
Check if the 3.5 mm aux-in
cable is inserted in the
speaker aux-in port.
•
Unplug the 3.5 mm aux-in
cable from the aux-in jack
and insert the cable again.
•
Check if the audio source is
powered on.
•
Make sure that the audio
device volume is not set to
0%.
•
Try a known good speaker or
audio source.
Abnormal sound
Distorted or buzzing
sound
•
Clear any obstructions
between the sound bar and
the user.
•
In aux-in mode, ensure that
the 3.5 mm plug is
completely inserted on the
aux-in port of the sound
card.
•
Decrease the volume of the
audio application or music
player.
•
Turn the volume level to
lower setting by pressing the
- button on the sound bar.
•
Test the speaker using
another audio source (for
example, a portable CD
player or an MP3 player).
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