Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
F
AN
,
FLEX
,
AND
STRAIGHTEN
THE
PAPER
IN
THE
TRAY
OR
FEEDER
Turn the stack of paper over, if possible, when you reload it into the tray or feeder.
C
HECK
THE
PAPER
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
TRAY
OR
FEEDER
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
L
OAD
PAPER
FROM
A
FRESH
PACKAGE
The paper may have absorbed moisture due to high humidity. Store the paper in its original wrapper until you use
it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1
Press
.
2
Press the down arrow button until
Settings
appears, and then press .
3
Press the down arrow button until
General Settings
appears, and then press .
4
Press the down arrow button until
Print Recovery
appears, and then press .
Troubleshooting
142