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Using Support Tools

Starting Dell Diagnostics From the Drivers and
Utilities Media

Insert the

Drivers and Utilities

media.

Shut down and restart the computer.

When the DELL logo appears, press <F12>

immediately.

NOTE:

If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft

Windows

desktop; then, shut down your computer

and try again.

NOTE:

The next steps change the boot

sequence for one time only. On the next

start-up, the computer boots according to

the devices specified in the system setup

program.

When the boot device list appears, highlight

CD/DVD/CD-RW

and press <Enter>.

Select the

Boot from CD-ROM

option from

the menu that appears and press <Enter>.

Type 1 to start the CD menu and press

<Enter> to proceed.
Select

Run the 32 Bit Dell Diagnostics

from

the numbered list. If multiple versions are

listed, select the version appropriate for your

computer.
When the Dell Diagnostics

Main Menu

appears, select the test you want to run.

Содержание 1737 - Studio - Laptop

Страница 1: ...SETUP GUIDE ...

Страница 2: ......

Страница 3: ... SETUP GUIDE Model PP31L ...

Страница 4: ...of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo MediaDirect Wi Fi Catcher YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation...

Страница 5: ...g Your Studio Laptop 12 Right Side Features 14 Left Side Features 18 Computer Base and Keyboard Features 23 Display Features 26 Media Controls 27 Removing and Replacing the Battery 28 Using the Optical Disc Drive 29 Software Features 30 Solving Problems 33 Network Problems 33 Power Problems 34 Memory Problems 35 Lockups and Software Problems 36 Using Support Tools 38 Dell Support Center 38 System ...

Страница 6: ...elp 48 Technical Support and Customer Service 49 DellConnect 49 Online Services 49 AutoTech Service 50 Product Information 51 Returning Items for Repair Under Warranty or for Credit 51 Before You Call 52 Contacting Dell 53 Finding More Information and Resources 54 Basic Specifications 56 Appendix 67 Macrovision Product Notice 67 Index 68 ...

Страница 7: ... the computer and a minimum of 5 1 cm 2 in on all other sides You should never put your computer in an enclosed space such as a cabinet or drawer when it is powered on CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the c...

Страница 8: ...trips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to help prevent damage to the cable NOTE Connect the power cord to the adapter firmly and ensure that t...

Страница 9: ...7 Setting Up Your Studio Laptop Connecting the Network Cable optional To use a wired network connection plug in the network cable ...

Страница 10: ...8 Setting Up Your Studio Laptop Turning on Your Studio Laptop ...

Страница 11: ...sta Setup Your Dell computer is preconfigured with Windows Vista To set up Windows Vista for the first time follow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection NOTICE Do not interrupt the operatin...

Страница 12: ...Up a Wired Internet Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions Setting Up a Wireless Connection 2 1 3 4 Internet service 1 c...

Страница 13: ... your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Under 3 Network and Internet click Connect to the Internet The Connect to the Internet window appears Select either 4 Broadband PPPoE or Dial up depending on how you want to connect Choose a Broadband if...

Страница 14: ... information at a glance and time saving shortcuts for common tasks Device Status Lights 1 2 3 4 1 WiFi status light Turns on when wireless networking is enabled See wireless on off switch on page 22 to quickly turn all wireless communication on and off Using Your Studio Laptop ...

Страница 15: ...data A flashing light indicates hard drive activity NOTE To avoid loss of data never turn off the computer while the hard drive activity light is flashing 4 Battery status light Indicates the battery charging state If the computer is connected to an electrical outlet Solid white the battery is charging Off the battery is adequately charged If the computer is running on a battery Off the battery is...

Страница 16: ...14 Using Your Studio Laptop Right Side Features 1 2 3 4 5 6 ...

Страница 17: ...ams 3 Optical Drive Supports only standard size and shape 12 cm CDs and DVDs Ensure that the side with print or writing is facing upward when inserting discs For more information see the Dell Technology Guide 4 USB 2 0 connectors 2 Connect USB devices such as a mouse keyboard printer external drive or MP3 player 5 AC adapter connector Attaches an AC adapter to the computer to power the computer an...

Страница 18: ...s responding press and hold the power button until the computer turns off completely may take several seconds The light in the center of this button indicates the power state Blinking white the computer is in sleep state Solid white the computer is in power on state Off the computer is switched off or in hibernate state ...

Страница 19: ...17 Using Your Studio Laptop ...

Страница 20: ...18 Using Your Studio Laptop Left Side Features 1 2 3 4 5 6 7 ...

Страница 21: ...ork connections NOTE The Wi Fi Catcher Network Locator is enabled and configured for use when your computer is shipped to you If the computer is turned off the light in the center of this button indicates the searching state Flashing white Searching for network Solid white for 10 seconds then turns off Network found Flashing white turns off after 10 blinks No signal found 2 Security cable slot Att...

Страница 22: ...ects to video devices such as a monitor or projector 5 HDMI Out connector HDMI Out Hi Definition Mutimedia Interface Out connector carries outgoing data as uncompressed all digital signal to produce hi definition video and audio For example it connects to a TV for both audio and video signals NOTE For a monitor only the video signal will be read 6 USB 2 0 connectors 2 Connect to USB devices such a...

Страница 23: ...tible storage devices such as external hard disk drives or optical drives Also supports USB devices such as a mouse keyboard printer external drive or MP3 player 9 IEEE 1394 connector Connects to high speed serial multimedia devices that support IEEE 1394 such as some digital video cameras ...

Страница 24: ...ed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot Blanks from other computers may not fit your computer 11 ExpressCard slot Provides support for additional memory wired and wireless communications multimedia and security features Supports both 54 mm and 34 mm ExpressCards NOTE Your computer ships w...

Страница 25: ...g and zoom To change the circular scrolling and zoom settings double click the Dell Touch pad icon in the notification area of your desktop In the Scroll Zoom Settings window enable or disable scrolling circular scrolling or zoom choose the scroll zone width and scroll speed 3 Touch pad buttons Provide left click and right click functions like those on a mouse 4 Analog Microphone If you do not hav...

Страница 26: ...24 Using Your Studio Laptop 5 6 7 8 ...

Страница 27: ...ograms DigitalPersona Personal 7 Keyboard Backlit Keyboard optional If you have purchased the optional backlit keyboard the right arrow key will have the backlit keyboard icon on it The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys The settings for this keyboard can be personalized by using Dell QuickSet For more information on keyboard ...

Страница 28: ...he camera is on and off Based on selections you made when purchasing your computer your computer may not include a camera 4 Camera optional Built in camera for video capture conferencing and chat Based the on selections you made when purchasing your computer your computer may not include a camera FastAccess facial recognition optional Helps to keep your Dell computer secure This advanced facial re...

Страница 29: ...and then release The control s symbol will shine for 2 seconds to confirm your selection and then fade away Launch Dell MediaDirect PowerDVD Play the previous track or chapter Stop Play or pause Play the next track or chapter Mute the sound Turn down the volume Turn up the volume Eject the disc ...

Страница 30: ... the battery shut down the computer and remove external cables including the AC adapter To remove the battery Shut down the computer and remove all the 1 external cables Turn the computer over 2 Slide the battery release latch towards the 3 side of the computer and hold it in place Slide the battery out of the bay 4 1 3 4 2 1 Battery 2 Battery bay 3 Battery release latch 4 SIM card slot indicator ...

Страница 31: ...move the computer while playing or recording CDs and DVDs Place the disc in the center of the disc slot with the label facing upwards and gently push the disc into the slot The drive will automatically pull the disc in and begin reading its content To eject a disc from the drive gently touch the eject control The control will flash to confirm a few seconds before ejecting the disc ...

Страница 32: ...n access websites setup an e mail account upload and download files and so on Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and Internet radio stations Your optical disc drive may support multiple disc media formats including CDs Blu ray discs if the option is selected at the time of purchase and DVDs You can download or copy ...

Страница 33: ...ns in your operating system to configure the power settings on your computer Microsoft Windows Vista shipped with the Dell computer provides three default options Dell Recommended This power option offers full performance when you need it and saves power during periods of inactivity Power saver This power option saves power on your computer by reducing system performance to maximize the life of th...

Страница 34: ...iles and folders on your computer To back up files Click 1 Start Control Panel System and Maintenance Welcome Center Transfer files and settings Click 2 Back up files or Back up computer Click 3 Continue on Your User Account Control dialog box and follow the instructions in the Back up Files wizard ...

Страница 35: ... switch may be off To turn on the wireless switch slide it from the rear to the front of the computer until it clicks into place Off On The wireless router is offline or wireless has been disabled on the computer Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router Save and close any o...

Страница 36: ...nected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Power Problems If the power light is off The computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip ...

Страница 37: ...board and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install addi...

Страница 38: ...omputer and to the electrical outlet If a program stops responding End the program Press Ctrl Shift Esc simultaneously 1 Click 2 Applications Click the program that is no longer 3 responding Click 4 End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program NOTE Software usually includes installation instructions in its documenta...

Страница 39: ...ds until the computer turns off and then restart your computer If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the...

Страница 40: ...aining and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your computer s model number along with its service tag and express service code For more information about the Dell Support Center see the Dell Technology Guide o...

Страница 41: ...ll com or see Contacting Dell on page 55 for assistance CPU fan failure CPU fan has failed Replace the CPU fan See the Service Manual on the Dell Support website at support dell com Hard disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 55 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting D...

Страница 42: ...M A R T error possible hard disk drive failure This feature can be enabled or disabled in the BIOS setup see Contacting Dell on page 55 for assistance Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter Click ...

Страница 43: ... a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image see Contacting Dell on page 55 Ensure that the computer is connected to an 1 electrical outlet that is known to be working properly Turn on or restart your computer 2 When the DELL 3 logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter NOTE If you wait t...

Страница 44: ...next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 3 CD DVD CD RW and press Enter Select the 4 Boot from CD ROM option from the menu that appears and press Enter Type 1 to start the CD menu and press 5 Enter to proceed Select 6 Run the 32 Bit Dell Di...

Страница 45: ...se it to restore your operating system However using the Operating System media also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the har...

Страница 46: ...r programs until the system restoration is complete Click 1 Start In the 2 Start Search box type System Restore and press Enter Click 3 Undo my last restoration and click Next Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data be...

Страница 47: ...user To access the command prompt type administrator in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTICE If you do not want to proceed with Factory Imag...

Страница 48: ...ed by the computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested...

Страница 49: ...osoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 6 CD DVD CD RW Drive and press Enter Press any key to 7 Boot from CD ROM Follow the instructions on the screen to complete th...

Страница 50: ...line If the preceding steps have not resolved the 5 problem see Before You Call on page 54 and then Contacting Dell on page 55 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter you...

Страница 51: ...ssociate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www...

Страница 52: ...en you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For instructions on accessing the telephone number to call your region see Contacting Dell on page 55 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording...

Страница 53: ...a copy of the invoice and a letter 3 describing the reason for the return Include a copy of the Diagnostics Checklist 4 see Diagnostic Checklist on page 54 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 42 Include any accessories that belong with 5 the item s being returned power cables software guides and so on if the re...

Страница 54: ...mmands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician ...

Страница 55: ... information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A Coun...

Страница 56: ...upport website at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support dell com NOTE In some cou...

Страница 57: ...at www dell com regulatory_compliance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the back or bottom of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate informat...

Страница 58: ...ary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Processor type Intel Celeron Intel Celeron Dual Core Intel Core 2 Duo Intel Pentium Dual Core L1 cache 128 KB Intel 64 KB per core L2 cache 1MB Intel Celeron Intel Pentium Dual Core 2 MB or 3 MB or 6 MB Intel Core2 Duo ...

Страница 59: ...64 bit buses Processor address bus width 32 bits Flash EPROM 2 MB Graphics bus PCI E X16 System Information PCI bus PCI Express used for video controllers 32 bits ExpressCard NOTE The ExpressCard slot is designed only for ExpressCards It does NOT support PC Cards NOTE PCMCIA may not be available in some regions ExpressCard controller Intel ICH9ME ExpressCard connector one ExpressCard slot 54 mm Ca...

Страница 60: ... NOTE In order to take advantage of the dual channel bandwidth capability both memory slots must be populated and must match in size Memory NOTE The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files NOTE For instructions on upgrading memory see the Service Manual on the Dell Support website at support dell com 8 in 1 ...

Страница 61: ...dio microphone in connector two stereo headphones speakers connector IEEE 1394a 4 pin mini non powered connector Ports and Connectors Consumer IR sensor compatible with Philips RC6 receive only Mini Card two Type IIIA Mini Card slots one half size Mini Card slot HDMI connector 19 pin Network adapter RJ 45 port USB five four pin USB 2 0 compliant connector Video 15 hole connector eSATA one seven pi...

Страница 62: ... size WWAN UWB optional Mini Cards Bluetooth wireless technology WiMax WiFi Link half size Mini Card Video Discrete Video type Video controller Video memory integrated on system board ATI Mobility Radeon HD 3650 DDR2 256 MB UMA Video type Video controller Video memory integrated on system board Mobile Intel GMA 4500MHD up to 358 MB of shared memory LCD interface Low Voltage Differential Signaling ...

Страница 63: ...ector two stereo headphones speakers connector Speaker two 4 ohm speakers Internal speaker amplifier 2 Watts per channel into 4 ohms Volume controls program menus and media control buttons Camera optional Pixel 2 0 megapixel Video Resolution 320x240 1600x1200 640x480 at 30 fps Diagonal Viewing Angle 66 Media Drive CD DVD Writer Dual Layer DVD RW Drive Blu ray Disc BD optional Interface Roxio Creat...

Страница 64: ... 1200 Types and Native Resolutions at 16 7M colors 17 0 inch RGBLED WUXGA TrueLife 1920 x 3 RGB x 1200 Refresh rate 60 Hz Operating angle 0 closed to 140 Display Viewing angles Horizontal 40 CCFL WXGA TrueLife min 55 WLED WXGA TrueLife min 55 RGBLED WUXGA TrueLife min 60 CCFL WUXGA TrueLife min Vertical 15 30 CCFL WXGA TrueLife min 45 WLED WXGA TrueLife min 45 RGBLED WUXGA TrueLife min 40 50 CCFL ...

Страница 65: ...9125 mm Controls brightness can be controlled through keyboard shortcuts see Dell Technology Guide for more information Keyboard Number of keys 101 U S and Canada 102 Europe 105 Japan 104 Brazil Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 71 7 mm 2 8 in sensor active area Height 34 0 mm 1 3 in rectangle ...

Страница 66: ...t 0 33kg 0 72 lb Voltage 11 1 VDC 6 9 cell Charge time approximate Computer off 3 hours Battery Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Dell Technology Guide for more information on battery life Life span approximate 300 discharge charge cycles Temperature range Operating 0 to 35 C ...

Страница 67: ... Dimensions Height Width Length 16 mm 0 6 inches 70 mm 2 8 inches 147 mm 5 8 inches Weight without AC power cord 90 W 0 345 kg 0 76 lb AC Adapter Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F Connector types DC connector 3 pin 7 4 mm plug AC connector 2 pin C7 Japan only 3 pin C5 Physical Height 30 mm 43 mm 1 18 in 1 69 in Width 392 6 mm 15 46 in Depth 288 6 mm 1...

Страница 68: ...using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Computer Environment Storage 1 3 GRMS Maximum shock Measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms halfsine pluse for storage Operating 110 G Storage 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000...

Страница 69: ...ts and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ...

Страница 70: ...puter stand 6 connect ing to the Internet 9 conserving energy 31 Contacting Dell online 53 customer service 49 customizing your desktop 30 your energy settings 31 D damage avoiding 5 data backing up 32 DellConnect 49 Dell Diagnostics 40 Dell Factory Image Restore 43 Dell Support Center 38 Dell support website 55 Dell Technology Guide for futher information 54 ...

Страница 71: ...addresses for technical support 50 energy conserving 31 F finding more information 54 FTP login anonymous 50 H hardware problems diagnosing 40 Hardware Troubleshooter 40 help getting assistance and support 48 horizontal and vertical stand options 6 I installing the stand 6 Internet connection 10 ISP Internet Service Provider 10 M memory problems solving 35 ...

Страница 72: ...rchasing 51 R reinstalling Windows 43 resources finding more 54 restoring factory image 44 S setup before you begin 5 shipping products for return or repair 51 software features 30 software problems 36 solving problems 33 specifications 56 support email addresses 50 support sites worldwide 49 System Messages 38 system reinstall options 43 System Restore 43 T technical support 49 ...

Страница 73: ...n ensuring 5 W warranty returns 51 Windows reinstalling 43 Windows Vista 9 Program Compatibility Wizard 37 reinstalling 46 setup 9 wired network network cable connecting 7 wireless network connection 33 wireless switch 9 33 ...

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Страница 76: ...Printed in the U S A 0F174HA01 www dell com support dell com ...

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Страница 78: ...0F174HA01 www dell com support dell com Printed in Malaysia ...

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Страница 80: ...0F174HA01 www dell com support dell com Printed in Ireland ...

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Страница 82: ...0F174HA01 www dell com support dell com Printed in Brazil ...

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Страница 84: ...0F174HA01 www dell com support dell com Printed in China Printed on recycled paper ...

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