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Troubleshooting

│

Stuck-on Pixels

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel

Policy, see Dell Support site at:

www.dell.com/pixelguidelines

Brightness
Problems

• Reset the monitor to Factory Settings (

Factory Reset

• Adjust brightness & contrast controls via OSD.

Geometric
Distortion

• Reset the monitor to Factory Settings (

Factory Reset

• Adjust horizontal & vertical controls via OSD.

Horizontal/Vertical
Lines

• Reset the monitor to Factory Settings (

Factory Reset

• Perform monitor self-test feature check and determine if

these lines are also in self-test mode.

• Check for bent or broken pins in the video cable

connector.

• Run the built-in diagnostics.

Synchronization
Problems

• Reset the monitor to Factory Settings (

Factory Reset

• Perform monitor self-test feature check to determine if

the scrambled screen appears in self-test mode.

• Check for bent or broken pins in the video cable

connector.

• Restart the computer in the safe mode.

Safety Related
Issues

• Do not perform any troubleshooting steps.
• Contact Dell immediately.

Intermittent
Problems

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Reset the monitor to Factory Settings (

Factory Reset

• Perform monitor self-test feature check to determine if

the intermittent problem occurs in self-test mode.

Missing Color

• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Check for bent or broken pins in the video cable

connector.

Содержание 1271426

Страница 1: ...Monitor Model E2722H E2722HS Regulatory Model E2722Hc E2722HSc Dell E2722H E2722HS Monitor User s Guide ...

Страница 2: ...or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 09 Rev A01 ...

Страница 3: ...14 Monitor specifications 15 Speaker specifications 16 Resolution specifications 16 Preset display modes 17 Physical characteristics 20 Environmental characteristics 21 Plug and play capability 22 LCD monitor quality and pixel policy 22 Setting up the monitor 23 Connecting the stand 23 Connecting your monitor 25 Connecting the VGA DP Cable 25 Connecting the VGA HDMI DP Cable 25 ...

Страница 4: ... Using the OSD lock function 35 Use the Lock menu to lock the button s 35 Use the front panel control button to lock the button s 37 To unlock the button s 38 OSD controls 39 Using the On Screen Display OSD menu 40 Accessing the OSD menu 40 Setting the maximum resolution 60 Using tilt 61 Using height adjustment 62 Troubleshooting 63 Self Test 63 Built in diagnostics 66 Common problems 68 Product s...

Страница 5: ... 5 Appendix 72 FCC notices U S Only and other regulatory information72 Contact Dell 72 EU product database for energy label and product information sheet 72 ...

Страница 6: ...if dropped or hit sharply Always be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Connect the power cable from the monitor to a wall outlet that is near and accessible See Connecting your monitor Do not place an...

Страница 7: ...component is missing contact Dell For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Display a b Stand riser a E2722H b E2722HS a b Stand base a E2722H b E2722HS VESA Screw Cover Power cable varies by countries ...

Страница 8: ...2HS DP 1 2 cable for E2722H VGA cable EMEA and Japan region 5 VGA Dell P N R6PX4 Rev A00 F41G78S1700 E2722H 2021 08 2021 Dell Inc or its subsidiaries VGA VGA www dell com E2722H 1 Quick Setup Guide Safety Environmental and Regulatory Information ...

Страница 9: ...Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Security lock slot 0 3 W in Standby Mode Supports Dell Display Manager Optimize eye comfort with a TÜV certified flicker free screen TÜV certified ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to help optimize eye comfort WARNING The p...

Страница 10: ...Function buttons To access the on screen display OSD menu For more information see Using the control buttons 2 Power On Off button with LED indicator To turn the monitor on or off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode ...

Страница 11: ...A00 Date of Mfg 生产日期生產日期 December 2020 Q40G024N 700 XXA 液晶显示器型号 E2722HS 输入电源 100 240V 50 60Hz 1 5A 中国制造 DELL E2722HS Q40G024N 700 XXA DELL E2722HS Flat Panel Monitor Monitor Plano Panel Moniteur écran plat 液晶顯示器 Model No Modelo N de modelo 型號 모델명 モデル番号 E2722HSc Input Rating Entrade Daya Tegangan 정격입력 Entrada de energía 100 240V 50 60Hz 1 5A 輸入電源交流電壓100 240伏特 1 5安培 50 60赫茲 Consumo de energía en ...

Страница 12: ...to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 5 Stand release button Release stand from monitor 6 Stand thumbscrew Release stand from monitor ...

Страница 13: ...About your monitor 13 Side view E2722H E2722HS ...

Страница 14: ... lock slot Secure your monitor using a security lock purchased separately to prevent unauthorized movement of your monitor 2 Power port Connect the power cable 3 DP port Connect your computer with DP cable 4 VGA port Connect your computer with VGA cable 5 HDMI port Connect your computer with HDMI cable 6 Speakers To produce audio output ...

Страница 15: ...z HDMI1 4 DP1 2 VGA Pixel pitch 0 3114 mm x 0 3114 mm Pixel per inch PPI 81 Viewing angle Horizontal Vertical 178 typical 178 typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time Gray to Gray Normal mode 8ms Fast mode 5ms Color depth 16 7 million colors Color gamut NTSC CIE1976 83 CIE19...

Страница 16: ...e Built in Speakers 2 x 1 W sound output E2722H No E2722HS Yes Speaker specifications Speaker rated power 2 X 1W Frequency Response 315Hz 12 5kHz Impedance 8 ohm Resolution specifications Model E2722H E2722HS Horizontal scan range 30 kHz to 85 kHz automatic Vertical scan range 56 Hz to 75 Hz VGA 48 Hz to 75 Hz HDMI DP automatic Maximum preset resolution 1920 x 1080 at 60 Hz HDMI 1920 x 1080 at 60 ...

Страница 17: ... 480 37 50 75 00 31 50 VESA 640 x 480 31 47 59 94 25 18 IBM 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 00 VESA 800 x 600 46 88 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1600 x 900 60 00 60 00 108 00 VESA 1920 x 1080 67 50 60 00 148 50 ...

Страница 18: ...mode 1 0 3 W Standby Mode 1 17 W On Mode 1 30 W Max 2 14 8 W Pon 3 47 09 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product m...

Страница 19: ...oduct qualifies for ENERGY STAR in the factory default settings which can be restored by Factory Reset function in the OSD menu Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit ...

Страница 20: ... Depth 208 17 mm 8 20 in Dimensions without stand E2722H E2722HS Height 370 87 mm 14 60 in Width 623 30 mm 24 54 in Depth 50 41 mm 1 98 in Stand dimensions E2722H E2722HS Height 189 86 mm 7 47 in 236 89 mm 9 33 in Width 245 19 mm 9 65 in 254 10 mm 10 00 in Depth 188 29 mm 7 41 in 208 17 mm 8 20 in Weight E2722H E2722HS Weight with packaging 6 87 kg 15 15 lb 7 53 kg 16 60 lb Weight with stand assem...

Страница 21: ...Arsenic free glass and Mercury free for the panel only Meets NFPA 99 leakage current requirement Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating maximum 5 000 m 16 400 ft Non ope...

Страница 22: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating your monitor LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or...

Страница 23: ... To attach the monitor stand E2722H 1 Assemble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base c Tighten thumbscrew clockwise till it s securely fastened 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand ...

Страница 24: ...n down onto the stand base c Tighten thumbscrew clockwise till it s securely fastened 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket fully towards monitor d Tighten thumbscrew clockwise till it s securely fastened e Attach VESA cover 1 2 ...

Страница 25: ... It is recommend to route the cables through the cable management clip before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the VGA cable or DP cable or HDMI cable from your monitor to the computer Connecting the VGA DP Cable E2722H DP VGA DP VGA Connecting the VGA HDMI DP Cable E2722HS HDMI VGA HDMI VGA DP...

Страница 26: ...26 About your monitor 3 Connect the power cables from your computer and monitor into a wall outlet E2722H 1 2 E2722HS 1 2 ...

Страница 27: ...About your monitor 27 Organizing cables Use cable management clip on stand assembly to route the cables connected to your monitor E2722H E2722HS 4 Turn on the Monitor ...

Страница 28: ...nd clean surface NOTE The following procedure is applicable only for the stand that shipped with your monitor If you are connecting a third party stand see the documentation that shipped with the stand To remove the stand E2722H 1 Place the monitor on a soft cloth or cushion at the edge of the desk 2 Using a long screwdriver press the release button ...

Страница 29: ...e keeping the release button pressed pull the stand out E2722HS 1 Place the monitor on a soft cloth or cushion at the edge of the desk 2 Unscrew thumbscrew at the tilt bracket fully 3 Slide the stand out of the monitor completely ...

Страница 30: ... your monitor To remove the VESA cover E2722H Press the dimple on the VESA cover to release it from the back of the display E2722HS Press the dimple on the VESA cover to release it from the back of the display ...

Страница 31: ...imerick Ireland for EU Only CAN ICES 003 B NMB 003 B For UK only Cain Road Bracknell RG12 1LF This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 2 R33037 RoHS IS 13252 Part 1 IEC 60950...

Страница 32: ...or Operating your monitor Turning on the monitor Press the button to turn on the monitor Using the control buttons Use the control buttons at the bottom edge of the monitor to adjust the image being displayed E2722H 2 5 3 4 1 ...

Страница 33: ...e Brightness and Contrast menu 3 Menu To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu 4 Exit To exit or return to the OSD main menu 5 Power button with power status light To turn the monitor on or off Solid white light indicates the monitor is turned on and functioning normally Blinking white light indic...

Страница 34: ...access to the Volume control menu E2722HS 3 Menu To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu 4 Exit To exit or return to the OSD main menu 5 Power button with power status light To turn the monitor on or off Solid white light indicates the monitor is turned on and functioning normally Blinking white ...

Страница 35: ...ell 27 Monitor Input Source Menu Language Transparency Power Button Timer Lock Menu Buttons Menu Power buttons Reset Menu Disable E2722HS Others Personalize Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Input Source Menu Language Transparency Power Button Timer Lock Menu Buttons Menu Power buttons Reset Menu Disable Audio 2 The following message appears E2722H Dell 27 Monitor Are ...

Страница 36: ...22HS Dell 27 Monitor Are you sure you want to lock the Power Buttons To unlock the Buttons refer to the User s Guide Yes No E2722HS 3 Select Yes to lock the buttons Once locked pressing any control button will display the lock icon ...

Страница 37: ... Select option 2 Select one of the following options Control Buttons Description 1 Menu Buttons lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Buttons lock Use this option to lock OSD menu and power button to turn off the monitor ...

Страница 38: ...o unlock the front panel control buttons Dell 27 Monitor Select Option Dell 27 Monitor Select Option Dell 27 Monitor Select Option Control Buttons Description 1 Menu Buttons unlock Select this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power But tons unlock Use this option to unlock OSD menu and power button 4 ...

Страница 39: ...e image settings 2 3 4 1 Control Buttons Description 1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the Back button to go back to the previous menu ...

Страница 40: ...ess Contrast Dell 27 Monitor E2722HS Input S 75 75 ource Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Audio 2 Press the and buttons to move between the setting options As you move from one icon to another the option is highlighted 3 Press the or or button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and...

Страница 41: ...o Adjust rightness Contrast Dell 27 Monitor Audio Brightness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease th...

Страница 42: ... Menu Press to adjust the screen automatically Audio The following dialog appears on a black screen as the monitor self adjusts to the current input Auto Adjust allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press...

Страница 43: ...E2722HS One VGA one HDMI and one DP Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor VGA HDMI On Off Auto Select Reset Input Source Input Source DP Audio VGA Push to select the VGA input source when using VGA connector HDMI Push to select the HDMI input source when using HDMI connector DP Push to select the DP input source when using DP connector Auto Select S...

Страница 44: ...e Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Present Mode Input Color Format Reset Color Standard RGB Input Source Audio Preset Modes When you select preset modes you can choose Stand ard ComfortView Warm Cool or Custom color from the list Standard Loads the monitor s default color settings This is the default preset mode ComfortView Decreases the level of blue light emitt...

Страница 45: ...ds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values and...

Страница 46: ...is connected to a computer or a media player that supports RGB output YCbCr Select this option if your media player supports only YCbCr output E2722H Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Preset Modes Input Color Format YCbCr RGB Reset Color E2722HS Input Source Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Others Perso...

Страница 47: ... Time Sharpness Aspect Ratio Vertical Position Horizontal Position Reset Display 16 9 4 3 5 4 Audio Aspect Ratio Adjusts the image ratio to 16 9 4 3 and 5 4 Horizontal Position VGA input only Use or to move image left and right Minimum is 0 Maximum is 100 Vertical Position VGA input only Use or to move image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sha...

Страница 48: ...l 8 ms Fast 5 ms Reset Display Select this option to restore default display settings Audio E2722HS Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Volume Speaker Reset Audio 50 On Input Source Audio Volume Use the buttons to adjust the volume Minimum is 0 Maximum is 100 Speaker Allows you to enable or disable Speaker function Reset Audio Select this option t...

Страница 49: ...uto Adjust rightness Contrast Dell 27 Monitor Input Source Language Transparency 20 Timer Lock English 20 s Reset Menu Disable Menu Audio Language Language options set the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transpar ency Select this option to change the menu transparency by pressing the and buttons fro...

Страница 50: ... Personalize Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Input Source Menu Language Transparency Power Button Timer Lock Menu Buttons Menu Power buttons Reset Menu Disable Audio Menu Buttons Through OSD to lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock both the Menu and Power buttons Disable Press and hold the butto...

Страница 51: ...r Button LED Auto Adjust Input Source Aspect Ratio Brightness Contrast Reset Personalization Preset Modes Audio Volume Shortcut Key 1 Select one of the following Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio Volume E2722HS only to set the shortcut key 1 Shortcut Key 2 Allow you to select one of the following Preset Modes Brightness Contrast Auto Adjust Input Source Aspect ...

Страница 52: ...Others On Factory Reset ABCDEFG ENERGY STAR Audio Display Info Press to display the information about the display E2722H Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Display Info Reset Others Factory Reset LCD Conditioning DDC CI Service Tag Current 1920x1080 60Hz Input Source VGA Model Dell E2722H E2722HS Input Source Others Personalize Menu ...

Страница 53: ...ence and optimum performance of your monitor E2722H Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Reset Others Factory Reset LCD Conditioning Display Info DDC CI Service Tag On Off E2722HS Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Reset Others Factory Reset LCD Conditioning Display Info ...

Страница 54: ...g select on E2722H Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Reset Others Factory Reset LCD Conditioning Display Info Service Tag On Off DDC CI E2722HS Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Reset Others Factory Reset LCD Conditioning Display Info Service Tag On Off DDC CI Audio ...

Страница 55: ...ce Tag Factory Reset On ABCDEFG ENERGY STAR E2722HS Input Source Others Personalize Menu Color Display B Auto Adjust rightness Contrast Dell 27 Monitor Audio Display Info DDC CI LCD Conditioning Reset Others Service Tag Factory Reset On ABCDEFG ENERGY STAR Reset Others Reset all settings under the Others setting menu to the factory default Factory Reset Reset all settings to the factory default Th...

Страница 56: ...wish to disable DDC CI function Yes No Dell 27 Monitor E2722H E2722HS The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No Dell 27 Monitor E2722HS When the monitor enters Standby Mode the following message appears E2722H Dell P2418HZ Dell 27 Monitor Going into Standby mode E2722H or Dell P2418HZ Dell 27 Monitor Going into Sta...

Страница 57: ...your monitor 57 E2722HS Dell P2418HZ Dell 27 Monitor Going into Standby mode E2722HS or Dell P2418HZ Dell 27 Monitor Going into Standby mode E2722HS or Dell P2418HZ Dell 27 Monitor Going into Standby mode E2722HS ...

Страница 58: ... monitor will enter Standby Mode after 4 minutes if left at this state E2722H Dell P2418HZ Dell 27 Monitor No VGA Cable The display will go into Standby mode in 4 minutes www dell com E2722H E2722H or Dell P2418HZ Dell 27 Monitor No DP Cable The display will go into Standby mode in 4 minutes www dell com E2722H E2722H ...

Страница 59: ...w dell com E2722HS E2722HS or Dell P2418HZ Dell 27 Monitor No VGA Cable The display will go into Standby mode in 4 minutes www dell com E2722HS E2722HS or Dell P2418HZ Dell 27 Monitor No DP Cable The display will go into Standby mode in 4 minutes www dell com E2722HS E2722HS See Troubleshooting Troubleshooting for more information ...

Страница 60: ...hoose display and select the correct display model number 4 Click Display adapter properties 5 Click List All Modes on the new pop up window and select 1920 x 1080 6 Click OK and OK If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell ...

Страница 61: ...Operating your monitor 61 Using tilt You can tilt the monitor for the most comfortable viewing angle NOTE The stand is not attached when the monitor is shipped from the factory E2722H 5 21 E2722HS 5 21 ...

Страница 62: ...62 Operating your monitor Using height adjustment You can adjust the monitor height for the most comfortable viewing angle E2722HS 100 5 mm ...

Страница 63: ...ng steps 1 Turn off both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white E2722H Dell P2418HZ Dell 27 Monitor No VGA Cable The display w...

Страница 64: ...or Dell P2418HZ Dell 27 Monitor No VGA Cable The display will go into Standby mode in 4 minutes www dell com E2722HS E2722HS or Dell P2418HZ Dell 27 Monitor No DP Cable The display will go into Standby mode in 4 minutes www dell com E2722HS E2722HS NOTE This box also appears during normal system operation if the video cable is disconnected or damaged ...

Страница 65: ...shooting 65 4 Turn Off your monitor and reconnect the video cable then turn on your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Страница 66: ...lt in diagnostics only when the video cable is unplugged and the monitor is in self test mode 1 5 2 3 4 To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Exit button button 4 for four seconds to enter t...

Страница 67: ...screen changes to grey 7 Inspect the display for any abnormalties 8 Repeat step 6 and 7 to inspect the display in red green blue black white and text pattern screens The test is complete when the text pattern screen appears To exit press the Up button button 1 again If you do not detect any screen abnormalties upon using the built in diagnostic tool the monitor is functioning properly Check the vi...

Страница 68: ...and contrast controls using the OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected via the Input Source menu Poor Focus Eliminate video extension cables Reset the monitor to Factory Settings Factory Reset Change the video resolution to the correct aspect ratio Shaky Jit...

Страница 69: ...ble connector Run the built in diagnostics Synchronization Problems Reset the monitor to Factory Settings Factory Reset Perform monitor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Do not perform any troubleshooting steps Contact Dell imme...

Страница 70: ...lt in diagnostics Image retention from a static image left on the monitor for a long period of time Set the screen to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver Video Ghosting or Overshooting Change the Response Time in the Display OSD to Normal or Fast depending on...

Страница 71: ...Check if the OSD menu is locked If yes press and hold the Exit button button 4 for four seconds to unlock No Input Signal when user controls are pressed Check the signal source Ensure the computer is not in Standby Mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or ...

Страница 72: ...ry_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be avai...

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