Getting help
This section explains the different resources available for getting help for your system.
Contacting Dell EMC
Use this topic to learn how to contact Dell EMC.
About this task
Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some
services may not be available in your area. To contact Dell EMC for sales, technical support, or customer service issues use the steps in
this task.
NOTE:
If you do not have an active internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell EMC product catalog.
Steps
1. Go to
https://dell.com/support/incidents-online/contactus
.
2. For customized support:
a. Type your system
Service Tag
in the
Service Tag
box.
b. Click
Submit
.
3. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
Example
Secure Remote Services
Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support
that helps customers avoid and resolve issues up to 73 percent faster. It is completely virtual and offers flexibility for enterprise
environments of any size.
Key benefits
•
Proactive wellness monitoring and issue prevention
•
Automated issue detection, notification and case creation for quicker uptime
•
Predictive analytics-based recommendations through MyService360 and product consoles
The Secure Remote Services lifeline is a heartbeat that pulses outbound from the Secure Remote Services gateway to Dell EMC
Customer Service in 30-second intervals, providing Dell EMC with connectivity status as well as the status of each product. The heartbeat
ensures continuous monitoring, notification, and if necessary, proactive remote troubleshooting to ensure high availability of your products.
As a result, you will experience faster resolution and greater uptime.
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries.
If you want to dispose of system components, visit
and select the relevant country.
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Getting help
