Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 26. Self-help resources
Self-help resources
Resource location
Information about Dell products and services
My Dell
Tips
Contact Support
In Windows search, type
Contact Support
, and press Enter.
Online help for operating system
Troubleshooting information, user manuals, set up instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns
1. Go to
2. On the menu bar at the top of the Support page, select
Support
>
Knowledge Base
.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Learn and know the following information about your product:
•
Product specifications
•
Operating system
•
Setting up and using your product
•
Data backup
•
Troubleshooting and diagnostics
•
Factory and system restore
•
BIOS information
See
Me and My Dell
at
.
To locate the
Me and My Dell
relevant to your product, identify
your product through one of the following:
•
Select
Detect Product
.
•
Locate your product through the drop-down menu under
View
Products
.
•
Enter the
Service Tag number
or
Product ID
in the search
bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
.
NOTE:
Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE:
If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
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Getting help and contacting Dell
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