DEKKER Vacuum Technologies, Inc. – HullVac / September 2016
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WARRANTY, REPLACEMENT & RETURN POLICIES
DKR_KNOW_GEN_09_rev2
The replacement of
maintenance items
including, but not limited to oil, seals, bearings, filters, vanes in
rotary vane pumps, etc., made in connection with normal maintenance service are
not covered
under this
warranty.
No warranty shall apply to products that have been misused or neglected, which includes operation in
excessive ambient temperatures, dirty environments or the pumping of corrosive, erosive or explosive
liquids or gasses or for problems caused by a build-up of material on the internal parts of the product.
Under this warranty the purchaser is entitled to the repair or replacement (whichever DEKKER elects) of
any part or parts of the product which do not conform to specifications. This warranty shall be void unless
said nonconformance is discovered before the expiration of this warranty. For repairs, DEKKER must be
notified in writing, a Return Merchandise Authorization (RMA) must be obtained and the nonconforming
part(s) need to be returned to DEKKER, transport charges prepaid, within thirty (30) days of discovery.
Repairs shall be made at DEKKER’s facility without charge, except for return transport charges.
Replacement parts provided under the terms of this warranty are warranted for the remainder of the
warranty period applicable to the product in which they are installed, as if such parts were original
components of that product.
No allowance will be granted for repairs or alterations made by the purchaser without the DEKKER’s
written consent.
In lieu of the foregoing remedy, DEKKER may (if DEKKER so elects), redesign and/or replace the product
or refund the full purchase price thereof.
If purchaser disassembles the product for any reason without the written consent of DEKKER, this
warranty shall be void.
Limitation of liability for DEKKER vacuum pumps, systems and compressors:
DEKKER’s obligations are limited to repair, redesign, replacement or refund of the purchase price, at
DEKKER’s option. In no event shall the purchaser be entitled to recover incidental, special or consequential
damages arising out of any defect, failure or malfunction of the product.
This warranty and DEKKER’s obligation there under is expressly in lieu of all other warranties, including but
not limited to the implied warranties of merchantability and fitness for a particular purpose. All warranties
which exceed the aforementioned obligations are hereby disclaimed by DEKKER and excluded from this
warranty. No other person is authorized to give any other warranty or to assume any other liability on
DEKKER’s behalf without written authorization.
Replacement Policy (Product Failure) for DEKKER vacuum pumps, systems and/or
compressors
(hereafter referred to as the Product)
DEKKER Product failures must be reported directly to DEKKER immediately. Product must be returned
to DEKKER factory for warranty consideration, unless field service is Pre-Authorized by DEKKER. The
product will be evaluated for defects in workmanship and materials. Under no circumstance will product
be considered for immediate, no-charge replacement without substantial evidence of material defect or
assembly error.
User error, incorrect supply voltage, or damage incurred as a result of mishandling will not be honored.
