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8 Troubleshooting
Problem solving guide—before calling for technical support
Oven emits steam when it is in use
:
It is normal that steam escapes during operation. This is not a fault.
Water drops occur during cooking:
Steam that arises during cooking can condense and form water droplets when it comes into contact with cold
surfaces of the appliance. This is not a fault.
Product does not operate:
The mains fuse is defective or has tripped.
Check fuses in the fuse box. If necessary, replace or
reset them.
The appliance is not plugged into the (grounded)
socket.
Check the plug connection.
Oven light does not work:
Oven lamp is defective.
Replace the oven lamp.
Power is cut.
Check if there is power. Check the fuses in the fuse
box. If necessary, replace or reset the fuses.
Oven does not heat:
Function and/or Temperature are not set.
Set the function and the temperature with the Function
and/or Temperature knob/key.
Power is cut.
Check if there is power. Check the fuses in the fuse
box. If necessary, replace or reset the fuses.
There is no gas:
Main gas valve is closed.
Open the gas valve.
Gas pipe is bent.
Ensure the gas pipe has been properly fitted.
There is no ignition spark:
No current.
Check fuses in the fuse box.
Burners are not burning properly or at all:
Burners are dirty.
Clean burner components.
Burners are wet.
Dry the burner components.
Burner cap is not mounted safely.
Mount the burner cap properly.
Gas valve is closed.
Open gas valve.
Gas cylinder is empty (when using LPG).
Replace the gas cylinder.
The burners will not light:
The burners will not light:
The gas pipe is twisted, bent or kinked.
Ensure the gas pipe has been properly fitted.
The burners are dirty or wet.
Clean / dry the burner components.
The gas cylinder is empty.
Replace the gas cylinder.
The burner caps are not fitted correctly.
Fit the burner caps correctly.
The gas pressure regulator is closed.
Check to see if the regulator is open.
Lighting procedure not been correctly followed.
Follow the correct lighting procedure.
The flame is yellow, pots and pans are stained:
The flame is yellow, pots and pans are stained:
The burners are dirty or wet.
Clean / dry the burner components.
The gas is running out.
Replace the gas cylinder.
The burner caps are not fitted properly.
Fit the burner caps properly.
The gas pipe is twisted, bent or kinked.
Ensure the gas pipe has been properly fitted.
Smell of leaking gas:
Smell of leaking gas:
Are all the control knobs in the off position?
Check to see the knobs are in the off position.
The gas pipe is fitted incorrectly.
Ensure the gas pipe has been properly fitted.
The hose clamps require tightening or replacing.
Have hose clamps tightened or replaced.
The regulator is faulty and needs to be replaced.
Have regulator checked and replaced.
If the problem cannot be remedied after following the
troubleshooting problem solving guide, please consult with an
authorised service agent or the dealer where you purchased the
appliance. Never attempt to repair a defective appliance yourself.