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Contact the customer care line
on 086 100 3339 if you can not
remedy the trouble although you
have implemented the
instructions in this section. Never
attempt to repair a defective
product yourself.
PLEASE REGISTER YOUR PRODUCT AT
www.defy.co.za
DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA
7 Troubleshooting
Product emits metal noises while
heating and cooling.
When the metal parts are heated, they may
expand and cause noise. >>>
This is not a
fault.
Product does not operate.
The mains fuse is defective or has tripped.
>>>
Check fuses in the fuse box. If
necessary, replace or reset them.
Product is not plugged into the (grounded)
socket. >>>
Check the plug connection.
Recommendations
x
Use only pots with a solid level base. An
uneven base will prolong cooking time
and waste energy.
x
Use pots with a base diameter slightly
larger than that of the thermal area. This
will ensure even heat distribution and
prevent spillage from dripping onto and
staining the hot zone.
x
Always cover the pot with a lid. This will
conserve energy and minimize spillage.
x
Save energy by switching the plate off 5
to 10 minutes before the end of a lengthy
cooking period. The Vitroceramic hob will
retain sufficient residual heat to complete
the cooking process.
x
A pot with rough edges could scratch the
Vitroceramic surface if it were dragged
across the surface of the hob.
x
If the surface is heavily soiled, apply a
suitable smooth top cleaning solution
(available from Defy Service Centres) on
a sponge and wait until it is absorbed well.
Then, clean the surface of the hob with a
damp cloth.
x
Wipe the hob surround with a damp hot
soapy cloth and dry.
x
Remove calcium stains (yellow stains) by
applying a small amount of lime remover
such as vinegar or lemon juice. Other
suitable commercially available products
can also be used.
x
Dried residues on the glass ceramic
surface should under no circumstances
be scraped with hook blades, steel wool
or similar tools.
x
If necessary stubborn spills may be
removed using an approved blade
scraper.
x
Always ensure any excess liquid is
thoroughly wiped off after cleaning and
any spillage is immediately wiped dry.
x
Do not use cleaning agents that contain
acid or chloride to clean stainless or inox
surfaces. Use a soft cloth with a liquid
detergent (not abrasive) to wipe those
parts clean, paying attention to sweep in
one direction.
x
Any spillage of sugar solution such as
jam, must be removed immediately. If
allowed to cool on the Vitroceramic
surface it could pit and damage the
surface.
x
Do not cover the Vitroceramic surface with
aluminium foil and do not use poor quality
aluminium pots. These will leave unsightly
deposits which in time, could adhere to
the Vitroceramic surface.