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8. TROUBLESHOOTING
An overview of possible problems with the detector system and instructions in order to solve the problems is provided
in table 8.1. If the problem you are experiencing is not listed below or if the instructions do not help, please contact
[email protected].
Table 8.1:
Troubleshooting
Problem
Cause
Solution
Detector control unit does not start
properly.
Detector control unit is not powered.
Check the User Documentation of
the detector control unit (see sec-
tion 3.1.4).
Check the power ca-
ble; depending on the type of detector
control unit, there are switches on the
back and on the front panel of the de-
tector control unit, which have to be in
the correct position.
Communication error, the detector is
not found at start-up.
Data cable is not connected or defec-
tive.
The configuration of the Ethernet
adapter is wrong.
Check
the
connection
between
detector control unit and detector.
Make sure that there is a direct,
peer-to-peer connection between the
detector control unit and the detector.
Avoid tangling or strong bending
of the Ethernet data cable.
Check the status of the LINK LED.
If the detector control unit and the
detector are powered and correctly
connected, the LINK LED should be
green (Takes up to 30 s after power
up)
Check configuration of the Ethernet
adapter, see section 4.2.1.
PILATUS3 R 100K-M Technical Specifications v1.2.2
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