Decatur Electronics Genesis VP Directional, Руководство пользователя, Страница: 39 / 59

GENESIS-VPD™ USER’S MANUAL
39
Rev. 09/04
11.2 Service Return Procedure
If you have questions, want a quick problem diagnosis,
or need to return your
Genesis-VPD
to the factory:
• Call Decatur Electronics Customer Service and ask
for the Repair Services Department. Have the serial
number of the radar gun ready.
Phone: 800.428.4315
Fax: 217.428.7508
If you need to return your radar gun to Decatur
Electronics:
• Return ALL of the
Genesis-VPD
parts in the original
packaging (transportation prepaid).
• Include a note describing the problem and/or the
incident that resulted in the problem. Failure to do
so can delay the return of your radar device.
• The Repair Services Department will issue you a
return authorization (RA) number. Write the RA
number on your note and shipping label.
• Return the system to:
Decatur Electronics, Inc.
715 Bright Street
Decatur, IL 62522 USA
RA# XXXXXX
The customer is responsible for the shipping charges to
send the system to Decatur Electronics.
If we receive a system from a customer COD that is still
under warranty, we will charge the customer for the
amount of COD freight charges plus an additional 10%
for handling after we repair the system. Also, we will
add COD and a 10% handling fee to the repair bill for
out-of-warranty repairs.