49
Problem in Operation
1. If the meter does not display a message after inserting a
test strip:
PROBABLE CAUSE
WHAT TO DO
Battery exhausted.
Replace the battery.
Battery incorrectly
installed or absent.
Check that the battery is correctly
installed.
Test strip inserted upside
down or incompletely.
Insert the test strip correctly with the
contact bars end first and facing up.
Defective meter.
Please call your local Customer Care Line at
1(866) 829-7926
for help.
Insufficient blood sample.
Repeat the test with a new test strip and a larger
sample.
Defective test strip.
Repeat the test with a new test strip.
Sample applied after automatic
shutoff (3 minutes after last user
action).
Repeat the test with a new test strip; apply
sample only when “ ” appears on the display.
Defective meter.
Please call your local Customer Care Line at
1(866) 829-7926
for help.
PROBABLE CAUSE
WHAT TO DO
2. If the test does not start after applying the sample:
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