4
6
US
CA
Troubleshooting
Problem
Possible causes
What to do
Cooktop burners
The burner flames are
uneven, very large,
yellow or yellow-tipped
or sooty.
Technical fault: the gas is the
wrong type or hasn’t been
adjusted properly
.
Do not use your cooktop
burners
.
Contact your
A
uthorized Service Center or
Customer Care
.
The ignitor keeps
clicking (continuous
spark) even when a
burner has lit.
Dirty or wet ignitor
(
s
).
Clean the ignitor
(
s
).
See ‘Care
and cleaning’ for instructions
.
Griddle
The surface is discolored
in patches.
O
ils cook onto the surface with
repeated use
.
This is normal and doesn’t affect
cooking performance
.
There is a power failure –
can I still use the griddle?
Power outage in your home or
neighborhood
.
The griddle cannot be used
until power is restored
.
Grill
Flare-ups during grilling.
F
atty cuts of meat
.
Grill grate is not positioned
correctly; grease runs down into
the radiant tray rather than the
grease drip
-
pan
.
Minor flare
-
ups are normal
.
To
minimize them, trim excess fat
off meat before grilling
.
Turn the grill off, wait for
it to cool, then position it
correctly
.
See ‘Using the grill’ for
instructions and illustrations
.
There is a power failure –
can I still use the grill?
Power outage in your home or
neighborhood
.
The grill cannot be used until
power is restored
.