5
CARE AND CLEANING
To maintain the product and to avoid possible damage:
1. Clean as and when required. Regular cleaning prevents scale buildup and water spotting.
2. To clean, flush with clean water and dry with a soft cloth.
3. To remove scale or water spots, only use cleaners made specifically for that purpose. Apply cleaners to cleaning cloths, pads, or sponges
first; do not apply directly onto the product.
4. Do not allow any cleaning product to remain on your faucet for longer than necessary.
5. Do not use any abrasive cleaning products, such as scrubbing detergent, polisher, sand-cloth, paper tissue, or scrapper.
6. Do not use detergents or soaps that contain acid or that are undissolvable.
7. Take the aerator off and clean it when necessary.
8. After cleaning, rinse thoroughly with clean water to remove any cleaner residue.
WARRANTY
Limited Lifetime Warranty
Dawn® warranties all of its products to be free from manufacturing defects in material and workmanship during normal residential use for as long
as the original purchaser owns his or her home. This warranty only extends to the original consumer and this warranty is non-transferable. If any
defect is found in normal residential use, Dawn® will, at its own election, repair, provide a replacement part of product, or make appropriate
adjustment at no charge (excluding labor charges and other incidental or consequential costs). Damage to a product caused by accident, misuse,
or abuse is NOT covered by this warranty. Improper care and cleaning will void the warranty. If Dawn® is unable to provide a replacement and
repair cannot be made, Dawn® may elect to refund the purchase price to the original consumer purchaser in exchange for the return of the
product. (IMPORTANT: The original consumer/purchaser should be responsible for inspecting products upon receipt. Any defective product
should be reported immediately and should NOT be installed.)
DAWN® WARRANTIES DO NOT COVER, AND DAWN® DISCLAIMS ANY LIABILITY FOR:
1. Conditions or damage NOT resulting from defects in material or workmanship.
2. Conditions or damage resulting from:
—Normal wear and tear, improper installation or maintenance, misuse, abuse, negligence, accident, moving (tipping) or
alteration, scratches or handling damages.
—Use of abrasive cleaning products or the use of the product in any manner contrary to the product instructions.
—Conditions in the home such as excessive water pressure, water quality or corrosion.
3. Labor, shipping or other costs for removal, installation, replacement or return of product for warranty service.
4. Parts, accessories, connected materials or related products that are not manufactured by Dawn®.
5. Imperfections such as checks (small surface splits), pitch pockets (small dark holes), grain or darker mineral streaks are natural and are not
considered defects.
6. An invoice number will be required for proof of purchase
Dawn® reserves the right to inspect any Dawn® product reported to be defective prior to any repair or replacement. Repair and replacement
costs EXCLUDE shipping, labor, and consequential expenses.
To obtain warranty service, contact Dawn® either through your Dealer, Plumbing Contractor, Home Center or E-retailer, or by contacting Dawn®
at the contact information listed below. Proof of purchase (original sales receipt) and description of problem must be provided with all warranty
claims.
RETURN POLICY
You may only return new, uninstalled, or unused items sold and fulfilled by Dawn Kitchen & Bath Products, Inc. for a full refund within 30 days of
delivery. Items must be returned in its original package. Returns of used items or returns after 30 days of delivery may be accepted with a 15%
restocking fee. Dawn will pay for return shipping costs only if the return is a result of our fault. If you receive a faulty product and need to
exchange it for the same product, please contact our customer service via phone, fax, or e-mail to request a replacement. If you would like to
exchange a product for a different one, please first return the original product to our location at 27688 Industrial Blvd., Hayward, CA 94545 and
then place a new order.
PARTIAL REFUNDS MAY BE GIVEN TO:
●
Most of the items that are returned after 30 days of delivery
●
Any item not returned in the condition it was delivered
●
Any item that has obvious signs of use
●
A 15% restocking fee will apply to all used items or items returned after 30 days of delivery.
ASKING FOR ASSISTANCE
Dawn Customer Service Department
27688 Industrial Blvd., Hayward, CA 94545
Toll-Free: 877-DAWN-USA (877-329-6872)
E-mail: [email protected] Web: www.dawnusa.net
© 2016 Dawn Kitchen & Bath Products, Inc.
