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WARRANTY
All Dawn® products carry limited life me warranty unless otherwise noted. Dawn® products have been manufactured and tested to the highest
quality standards by Dawn Kitchen & Bath Products, Inc. (“Dawn®”). Dawn® warran es are limited to Dawn® products purchased and installed in
the United States.
Limited Life me Warranty
Dawn® warran es all of its products to be free from manufacturing defects in material and workmanship during normal residen al use for as long
as the original purchaser owns his or her home. This warranty only extends to the original consumer and this warranty is non-transferable. If any
defect is found in normal residen al use, Dawn® will, at its own elec on, repair, provide a replacement part of product, or make appropriate ad-
justment at no charge (excluding labor charges and other incidental or consequen al costs). Damage to a product caused by accident, misuse, or
abuse is NOT covered by this warranty. Improper care and cleaning will void the warranty. If Dawn® is unable to provide a replacement and repair
cannot be made, Dawn® may elect to refund the purchase price to the original consumer purchaser in exchange for the return of the product.
(IMPORTANT: The original consumer/purchaser should be responsible for inspec ng products upon receipt. Any defec ve product should be re-
ported immediately and should NOT be installed.)
One-Year Limited Warranty
Dawn® sinks, vani es, as well as kitchen and bath accessories are warranted to be free of defects in material and workmanship for one year from
date of purchase. Dawn® will, at its own elec on, repair, replace or make appropriate adjustment where Dawn® inspec on discloses any such
defects occurring in normal usage within one (1) year a er purchase. Dawn® is not responsible for removal or installa on costs. This warranty
voids if the product has been moved from its original installa on loca on. Defec ve parts or products will be replaced on availability basis. Dawn®
warranty does not apply to any local building codes. It is the customer’s responsibility to comply with all local plumbing codes before installa on.
Dawn® vani es are made from natural raw materials. Grain and color differences among wood, plant species, stone, and minerals occur naturally
and are not considered a defect. All wood darkens with age, which is considered a natural feature and not a defect. If a replacement part is need-
ed, exact color or grain match cannot be guaranteed. Exposure to direct sunlight may cause color varia on and/or surface damage and will not be
covered under warranty. Tempered glass may have a green nt which is a result of the tempering process and is not considered a defect. Color
varia on in stone is also a natural occurrence, and therefore new or replacement pieces may not match store display samples.
DAWN® WARRANTIES DO NOT COVER, AND DAWN® DISCLAIMS ANY LIABILITY FOR:
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Condi ons or damage NOT resul ng from defects in material or workmanship.
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Condi ons or damage resul ng from:
—Normal wear and tear, improper installa on or maintenance, misuse, abuse, negligence, accident, moving ( pping) or altera on, scratches
or handling damages.
—Use of abrasive cleaning products or the use of the product in any manner contrary to the product instruc ons.
—Condi ons in the home such as excessive water pressure, water quality or corrosion.
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Labor, shipping or other costs for removal, installa on, replacement or return of product for warranty service.
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Parts, accessories, connected materials or related products that are not manufactured by Dawn®.
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Imperfec ons such as checks (small surface splits), pitch pockets (small dark holes), grain or darker mineral streaks are natural and are not
considered defects.
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An invoice number will be required for proof of purchase
Dawn® reserves the right to inspect any Dawn® product reported to be defec ve prior to any repair or replacement. Repair and replacement
costs EXCLUDE shipping, labor, and consequen al expenses. To obtain warranty service contact Dawn® either through your Dealer, Plumbing
Contractor, Home Center or E-retailer, or by contac ng Dawn® at the contact informa on listed at the very top. Proof of purchase (original sales
receipt) and descrip on of problem must be provided with all warranty claims.
RETURN POLICY
You may only return new, uninstalled, or unused items sold and fulfilled by Dawn Kitchen & Bath Products, Inc. for a full refund within 30 days of
delivery. Items must be returned in its original package. Returns of used items or returns a er 30 days of delivery may be accepted with a 15%
restocking fee. Dawn will pay for return shipping costs only if the return is a result of our fault. If you receive a faulty product and need to ex-
change it for the same product, please contact our customer service via phone, fax, or e-mail to request a replacement. If you would like to ex-
change a product for a different one, please first return the original product to our loca on at 27688 Industrial Blvd., Hayward, CA 94545 and then
place a new order.
PARTIAL REFUNDS MAY BE GIVEN TO:
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Most of the items that are returned a er 30 days of delivery
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Any item not returned in the condi on it was delivered
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Any item that has obvious signs of use
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A 15% restocking fee will apply to all used items or items returned a er 30 days of delivery.
ASKING FOR ASSISTANCE
Dawn Customer Service Department
27688 Industrial Blvd., Hayward, CA 94545
Toll-Free: 877-DAWN-USA (877-329-6872)
E-mail: [email protected] Web: www.dawnusa.net
© 2014 Dawn Kitchen & Bath Products, Inc.
