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Troubleshooting
• Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if
necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the
machine.
• Machine is unloaded right after the programme is over. >>> Do not unload your
machine right after washing process is completed. Slightly open the door and wait
for evacuation of the steam inside for a while. Unload the dishes after the pieces
cool down to a touchable level. Start unloading process from the lower basket. Thus,
dropping of water remained on a piece at upper basket onto the pieces at lower basket
is prevented.
• Selected programme is unsuitable. >>> Since rinsing temperature is low at
programmes with short duration, drying performance will also be low. Select
programmes with longer duration for a higher drying performance.
• Surface quality of the kitchen utensils is deteriorated. >>> Desired washing
performance can not be obtained on kitchen utensils with deteriorated surfaces and it
is not suitable to use such utensils in terms of hygiene as well. Also, water can not flow
easily on deteriorated surfaces. It is not recommended to wash such kitchen utensils in
dishwasher.
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It is normal that drying complaints can be experienced with Teflon kitchen
utensils. It is associated with the structure of Teflon. Since the surface tensions
of Teflon and water are different, water droplets will remain as beads on the
Teflon surface.
Tea, cafe or lipstick stains remain on dishes.
• Selected programme is unsuitable. >>> Select a programme with a higher temperature
and cycle time.
• Surface quality of the kitchen utensils is deteriorated. >>> Tea and cafe stains or
other dye spots may not be cleaned in dishwasher when they have penetrated in
deteriorated surfaces. Desired washing performance can not be obtained on kitchen
utensils with deteriorated surfaces and it is not suitable to use such utensils in terms
of hygiene as well. It is not recommended to wash such kitchen utensils in dishwasher.
• Detergent is stored under unsuitable conditions. >>> If you are using powder
detergent, do not store the detergent package in humid places. Keep it in a closed
container if possible. For ease-of-storing, we recommend you to use tablet detergents.
Lime traces remain on dishes and glassware gains a misty appearance
• Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if
necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the
machine.
• Water hardness setting is low or salt level is insufficient >>> Measure the hardness of
the supply water appropriately and check the water hardness setting.
• Salt leakage exists. >>> Pay attention not to spill salt around the salt filling hole
while adding salt. Make sure that the salt reservoir lid is tightly closed after finishing
Troubleshooting
the filling process. Run the prewash programme to remove the salt that spilled inside
the machine. Since the salt granules that will remain under the lid will dissolve during
prewash, causing the lid loosen, check the lid once again at the end of the programme.
There is a different odour in the machine
C
A new machine has a peculiar odour. It will fade out after a couple of washes.
• Filters are clogged. >>> Check if the filter system is clean. Clean the filter system
regularly as illustrated in section “Cleaning and Care”.
• Dirty dishes are kept in dishwasher for 2-3 days. >>> If you are not going to start the
machine right after you have put the dishes into it, remove the remnants on the dishes
and run the Prewash programme without detergent every 2 days. In such cases, do not
close the door of the machine completely in order to avoid odour build up in machine.
You can also use commercially available odour removers or machine cleaners.
Rust, discoloration or surface deterioration occurs on dishes
• Salt leakage exists. >>> Salt may cause deterioration and oxidation on metal surfaces.
Pay attention not to spill salt around the salt filling hole while adding salt. Make sure
that the salt reservoir lid is tightly closed after finishing the filling process. Run the
prewash programme to remove the salt that spilled inside the machine. Since the salt
granules that will remain under the lid will dissolve during prewash, causing the lid
loosen, check the lid once again at the end of the programme.
• Salty food remnants have remained on dishes for a long time. >>> If cutlery soiled
with such foods will be kept waiting in machine, dirt must be removed by prewash or
dishes must be washed without being kept waiting.
• Electric installation is not grounded. >>>Check if your machine is connected to the
actual grounding line. Otherwise, the static electric created in the product causes arcs
on the surfaces of metal items creating pores, removing the protective cover on the
surface and causing discoloration.
• Intensive cleansers such as bleaches are used. >>> Protective cover on metal surfaces
gets damaged and looses its efficiency in time when it gets in contact with cleansers
such as bleach. Do not wash your dishes with bleach.
• Metal items particularly such as knives are used for purposes other then their intended
uses. >>> Protective cover on the edges of knives may get damaged when they are
used for purposes such as opening cans. Do not use metal kitchen utensils out of their
intended uses.
• Cutlery are made of low quality stainless steel. >>> Corrosion on such items is
inevitable; they should not be washed in dishwashers.
• Kitchen utensils that are already corroded are washed in dishwasher. >>> Rust on a
corroded item can migrate to other stainless steel surfaces and cause corrosion on
those surfaces as well. Such items should not be washed in dishwashers.
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