3. Keypad has no reaction
①
Battery is dead or
incorrect polar.
Use a power bank to connect to the
emergency microUSB port, or open the door
by key and replace the batteries.
②
Faulty cable connection Replace the batteries, or disassemble the lock
and check the cable connection.
4.The lock does not
respond to operation.
①
Clutch assembly failure
disassemble the lock and refer to the
installation process for troubleshooting,
please contact with customer service if there
are broken parts.
②
Loose fastening screws
for spindle
Q
：
Pressing the unlock button on the front panel causes the deadlock to pop out, locking the
door (that is, the opposite of unlocking the door)
A
：
Open the battery back cover and adjust the left-right door handle position setting (as
shown by the arrow below) to the correct side.
Q
：
After installing, the lock operates abnormally.
A
：
Please follow the installation steps in the manual strictly. Do a test of each point before
proceeding to the next step.
Q
：
How will I know if the battery is almost dead?
A
：
The low voltage alarm will notify you: A
beep
will sound every time the lock is unlocked.
Upon reaching this stage, there should be enough power to unlock the lock 50 times, and
the battery should be replaced as soon as possible.
Q: The lock is powered on and the keyboard backlight is lit but the keyboard and the latch
does not respond to input.
A: This problem is likely to occur among first-time users. This situation is likely not because
the lock is broken, but instead because the wrong password is entered 5 consecutive times.
This prompts a 5 minute lock. During this lock, pressing the number keys will result in a
beep,
indicating error. To solve this, try to unlock through smartphone app as an administrative
user (remember to activate Bluetooth). You can also restart the lock by powering off (remove
the batteries). You could also just wait 5 minutes.
Another possible situation is a system crash. To solve this try to unlock with key, unlock the
administrator APP (Bluetooth), restart after power off (remove the battery) or wait 5 minutes.
Daily Care and Maintenance
1. Do let the lock surface contact with corrosive substances, so as not to
damage the surface protection layer, and gloss.
