（
2
）
Press and hold
initialization button for
5 seconds
①
One long beep should sound, signaling successful
initialization. The product will return to factory
settings and any fingerprint can unlock the door.
2. System
reset
(through app)
（
1
）
Turn on your
phone’s Bluetooth and
the smartphone
DatoHome app
The nearby door will be chosen.
（
2
）
Click the reset
button
One long beep should sound, signaling successful
initialization. The product will return to factory
settings and any fingerprint can unlock the door.
3. App
administrator
authorization
(Products new
or factory
reset)
( 1 ) Activate Bluetooth
and open up your
DataHome
smartphone app.
Enter your door lock
into the sub menu
search page.
The searched door lock name will be displayed on
the APP page.
（
2
）
Click the door
lock displayed on the
app
Phone will prompt “
ding dong
” and the app will
navigate itself to the main interface device
list. Authorization successful.
Troubleshooting
Problem
Reason
Solutions
1. Unlocking verification
successful and blue
indicator lamp is turned
on, but the door cannot be
opened
①
Door lock installation
issue
①
Check reference manual installation
instructions about “left and right door handle”
settings.
②
Contact customer service for replacement.
②
The lock body
mechanism is damaged,
the lock core wire is
broken, or the lock core
wire is not installed
properly.
2. Door cannot be opened
with a mechanical key.
①
Wrong mechanical key. Find and use correct mechanical key.
②
The lock is damage.
Disassemble the lock, refer to the installation
manual. If there are parts damaged which
cannot be repaired, contact customer
service.
③
The lock core is
damaged.
④
Clutch mechanical
failure.
