120 20110-100
Gemini/PD Installation Guide
2
1.3 Factory
Technical
Support
The Technical Support departments of
DATARADIO
provide customer assistance on
technical problems and serve as an interface
with factory repair facilities. They can be
reached in the following ways:
DATARADIO Inc.
5500 Royalmount Ave, suite 200
Town of Mount Royal
Quebec, Canada H4P 1H7
Technical support hours: Monday to Friday
9:00 AM to 5:00 PM, Eastern Time
phone: +1 514 737-0020
fax:
+1 514 737-7883
Email address:
or
DATARADIO Corp.
6160 Peachtree Dunwoody RD., suite C-200
Atlanta, Georgia 30328
Technical support hours: Monday to Friday
8:30 AM to 5:30 PM, Eastern Time
phone: 1 770 392-0002
fax:
1 770 392-9199
Email address:
1.4 Product
Warranty
Warranty information may be obtained by
contacting your sales representative.
1.5 Replacement
Parts
This product is not field serviceable, except
by the replacement of a complete unit. Spe-
cialized equipment and training is required
to repair the GCU board and radio modules.
Contact Technical Support for service in-
formation before returning equipment. A
Technical Support representative may sug-
gest a solution eliminating the need to return
equipment.
1.5.1 Factory
Repair
When returning equipment for repair, you
must request an RMA (Returned Material
Authorization) number. The Tech Support
representative will ask you several questions
to clearly identify the problem. Please give
the representative the name of a contact per-
son who is familiar with the problem,
should questions arise during servicing of
the unit.
Customers are responsible for shipping
charges for returned units. Units in warranty
will be repaired free of charge unless there
is evidence of abuse or damage beyond the
terms of the warranty. Units out of warranty
will be subject to service charges. Informa-
tion about these charges is available from
Technical Support.
1.6 Unpacking
When ready for installation, carefully un-
pack your Gemini
PD
kit (p/n 023 6000-001)
shipping carton and identify each item as
listed below:
•
One Gemini
PD
•
Installation mounting bracket
•
Power cable – 22 feet (6.7 meters)
•
Small parts kit
If damage has occurred to the equipment
during shipment, file a claim with the carrier
immediately.
