DATAPROCESS EUROPE S.p.A.
ST 230 USER MANUAL Pag.
44
SYMPTOM
POSSIBLE CAUSE
ACTION
THE PAPER IS FED BUT NOT
PRINTED
.
Printhead lifted (printer with
rewinder).
Printhead connection (flat cable).
Faulty printhead
Improper inked ribbon or
incorrectly mounted
Internal trouble
Lower in printing position
Verify the correct insertion
of the flat cable into the con-
nector located at the back of the
printhead.
Replace it or contact Technical
Assistance.
Replace it with a recommended
type or reinstall it correctly.
Contact Technical Assistance.
IRREGULAR PAPER FEED
Dirty rubber roll, damaged or
worn
.
Paper path not correct.
Jammed labels.
Clean it with a solvent or
contact
Technical Assistance.
Verify the correct installation
of the labels roll.
Remove and clean all the
glue residue with a proper
solvent.
POOR PRINT QUALITY
(UNIFORMLY)
Improper paper and or ribbon
Wrong configuration (speed-
temperature).
Insufficient pressure of print-
head on the paper.
Used printhead
Replace with recommended type.
Configure again using correct
parameter value.
Verify the print by pressing on the
printhead and eventually contact
Technical Assistance.
Replace it or contact Technical
Assistance.
POOR PRINT QUALITY (ONLY ON
STRIPS PARALLEL TO THE
FEEDING DIRECTION)
Dirty printhead
Used printhead
Dirty rubber roll, used or
damaged.
Clean with proper solvent
Replace it or contact Technical
Assistance.
Clean with proper solvent or
contact Technical Assistance