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6 | Troubleshooting

Workstation Series User’s Guide

Note:

To clear errors, open the printer cover fully and then close and latch it.

Warnings

Troubleshooting

The following chart provides basic troubleshooting steps for diagnosing problems with
the printer. If the symptoms remain after troubleshooting, contact your technical support
representative.

PRESENT SENSOR HARDWARE

Present sensor hardware fault

HEAD UP

Printing or feeding with the cover open

Warnings

Description

MAINTENANCE REMINDER

Maintenance timer has expired

POWER SUPPLY HARDWARE

Printhead voltage above maximum specifications

POWER SUPPLY LOW

Printhead voltage below minimum specifications

PRINTER COOLING

The printer is cooling

PAPER CALIBRATION MARGINAL

Paper sensor calibration marginal

PERFORM CALIBRATE SENSORS

There is a need to run Sensor Calibration

COVER OPEN

The printer cover is open and should be latched

PRESENT SENSOR NOT
INSTALLED

The present sensor is enabled but not installed

Symptom

Causes

Solutions

System Error

Incorrect label format or
communication is too slow.

Connect to a different input port.

Analyze the label format.

Try a different label design
method.

Out of Paper

The printer may be out of media.

Install a new media roll.

The media is too transparent to be
detected.

Perform “Calibrate Sensors.”

Check the “TOF Sensor” reading
in the “Extended Status” utility.

FPGA Hardware

The main controller board may be
faulty.

Contact your technical support
representative.

NV RAM Hardware

The main controller board may be
faulty.

Contact your technical support
representative.

Errors

Description

Содержание Workstation w1110

Страница 1: ...Workstation Series User s Guide ...

Страница 2: ......

Страница 3: ... person or party to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out ...

Страница 4: ...Workstation Series User s Guide ...

Страница 5: ...Technology Equipment Including Electrical Business Equipment CAN CSA C22 2 No 60950 1 2nd Edition Safety of Information Technology Equipment Including Electrical Business Equipment European Council Directive 2004 108 EC EMC Directive EN55022 Emissions Class A EN55024 Immunity EN61000 3 2 Harmonics EN61000 3 3 Voltage Fluctuations and Flicker European Council Directive 2006 95 EC Low Voltage Direct...

Страница 6: ...ACMA Australian Communications and Media Authority EN55022 2010 AC 2011 Class A CoC MEX Certificate of Compliance Mexico CoC Mex 00588 UL UL 60950 1 2nd Edition 2011 12 19 ...

Страница 7: ...Checking the Contents 8 Specifications 9 Print Characteristics 9 Dimensions and Weight 9 Environmental 9 Print Driver Requirements 9 Configuration Utility 10 3 Connections and Setup Connections 11 Power 11 Data 11 Media Loading 12 Media Loading Peel and Present 15 Control Panel 18 LEDs 18 LED Indicators 18 Buttons 19 Feed 19 Test Labels 19 Calibration 19 Paper Calibration 19 Sensor Calibration 20 ...

Страница 8: ...tem Report 54 Settings Report 55 Webpages 56 5 Cleaning and Maintenance Overview 57 Intervals 57 Supplies 57 Cleaning the Top of Form Sensor 57 Cleaning the Printhead 57 6 Troubleshooting LED Indicators 59 Errors 59 Warnings 60 Troubleshooting 60 Troubleshooting Print Quality 61 Tools 61 Preliminary Instructions 62 7 Appendix A Symbol Sets 63 Fonts 64 Barcodes 66 ...

Страница 9: ...ce personnel Any on site assembly required during the installation process must be performed by properly trained and qualified service personnel The product must be connected to a properly grounded and appropriately rated AC receptacle using the supplied cord set Caution This product contains sensitive electronic components that could be damaged if exposed to excessive force Caution Use only facto...

Страница 10: ...1 Safety Workstation Series User s Guide 2 The printhead heats during printing Do not touch Caution Serious damage and bodily injury can result if this printer is exposed to liquids or foreign objects ...

Страница 11: ...tion Series Overview w1110 Product Tour The following illustrations show some of the features and available options for the printer Figure 2 1 Front View w1110 1 2 3 4 5 1 Cover Latch Release 2 Stop Resume 3 Power LED Green 4 Error LED Red 5 Feed Cancel ...

Страница 12: ...2 Overview Workstation Series User s Guide 4 Figure 2 2 Rear View w1110 1 Power Switch 2 DC Power Inlet 3 Reset Button 4 USB 2 0 Port 5 Ethernet Network Port 1 2 3 4 5 ...

Страница 13: ...uide Figure 2 3 Media Area 1 Printhead 2 Upper Top of Form Sensor 3 Cover Latch 4 Left Media Support Bracket 5 Left Core Adapter 6 Right Core Adapter 7 Right Media Support Bracket 8 Lower Top of Form Sensor 9 Platen Roller 1 2 3 4 5 6 7 8 9 3 ...

Страница 14: ...2 Overview Workstation Series User s Guide 6 Options Figure 2 4 Peel and Present Figure 2 5 Serial Interface 1 2 1 Peel Bar 2 Present Sensor 1 1 Serial Interface ...

Страница 15: ...a Back Feed Capable of backing up max 0 5 Control Panel Two buttons Reset Button Inset on the rear of the unit LEDs Two LEDs Green Power On Red Error Power Switch Positioned on the rear of the unit Chassis Media Cover Plastic construction with a clear window Bar Codes See Appendix A Fonts See Appendix A Downloadable Font Types True Type Scalable PCL Bitmap 300 dpi Graphics Full support of PCL5e an...

Страница 16: ...ntents may vary depending on your configuration It is recommended that all packaging materials be saved if the printer is to be shipped again If the packaging material is discarded new packaging material may be available from your reseller Printer Power Cord AC Adapter Driver CD Product documentation Accessories Options Additional items that may be required include the following All Applicable Com...

Страница 17: ...8 dpmm Max Print Width 4 16 105 7 mm Max Print Speed 4 ips 102 mmps Max Feed Speed 4 ips 102 mmps Max Back up Speed 4 ips 102 mmps Media Width Range 0 75 4 33 19 mm 110 mm Media Thickness Range 0 003 0 008 0 076 mm 0 20 mm Print Length Range 0 25 30 6 35 mm 762 mm Height Width Depth Weight 6 02 in 15 3 cm 6 75 in 17 1 cm 8 32 in 21 1 cm 3 1 lbs 1 4 kg Temperature Humidity Operating 32 F to 104 F 0...

Страница 18: ...rating Systems Windows XP x86 x64 Windows Vista x86 x64 Windows 7 x86 x64 Windows 8 Minimum System Requirements Processor Speed 500 MHz processor Supported Operating Systems Windows XP x86 x64 Windows 7 x86 x64 Windows 8 RAM 256 MB Hard Drive Space 15 MB Minimum Screen Resolution 800 x 600 NET Framework 3 5 SP1 Minimum System Requirements ...

Страница 19: ...pable of securely supporting 8lbs 2 Connect the AC power cord to the power supply brick 3 Connect the AC power cord from the power supply brick to AC utility power 4 Connect the DC power cord from the power supply brick to the printer power jack 5 Using the power switch turn on the printer During power up the LEDs indicate the status of the printer Table 1 Power Up LED Status Data Printer data con...

Страница 20: ...it Rapidly flashing Red LED indicates sensor is blocked or a hardware problem exists Media Loading The w1110 printer supports either a 1 core or a 1 5 core paper roll The core adapters can be removed rotated and reinstalled depending on the desired core size Please consult your reseller to obtain the appropriate media 1 Lift the cover latch release and open the cover 2 Verify the core size for the...

Страница 21: ...re adapters Figure 3 1 Media Core Adapters b Reinstall the core adapters with the corresponding number for the appropriate core size facing upwards Note Ensure the core adapters have snapped into place 3 Slide the media support brackets outward and place the paper roll between them Locking Tabs 1 5 Media Core Adapter ...

Страница 22: ...ections and Setup Workstation Series User s Guide 14 Note The paper must be wound out Figure 3 2 Paper Roll Installation 4 Release the media support brackets ensuring the core is secured by the core adapters ...

Страница 23: ...and latch the printer cover 7 Feed the paper to find top of form Note When installing new media perform a paper calibration to ensure the printer finds the top of form Media Loading Peel and Present The peel and present option allows for the media labels to peel at the peel bar while the label backing routes away from the labels Left Guide Right Guide ...

Страница 24: ...otate the peel and present sub assembly forward Figure 3 4 Peel and Present Assembly 2 Load the media into the support bracket and the core adapters 3 Remove the enough labels to expose at least 6 of backing Insert the backing behind the roller of peel and present sub assembly until it appears underneath ...

Страница 25: ...he label backing tight to ensure proper tension of the label backing 5 Hold the backing tight and close the peel and present sensor assembly 6 Close and latch the printer cover 7 Feed the paper to find top of form Note Peel and present mode is enabled through the configuration utility If both peel and present mode and prompt mode are enabled at the same time only prompt mode will be active Label B...

Страница 26: ...t lights for 0 1 seconds and then turns off for 0 1 seconds A Synchronized blink is when both LEDs turn on and off at the same time An alternating blink is when green and red LEDs turn on and off opposite of each other A double blink is considered two short blinks with a delay in between More information is presented in the troubleshooting section LED Indicators The LEDs are used to indicate the p...

Страница 27: ...led Test Labels To print a test label from the printer push the Stop Resume button and the Feed Cancel button together with a short press A quality label will print This function can also be performed with the configuration utility Calibration The printer uses upper and lower top of form sensors to determine top of form Both sensors are transmissive and reflective to ensure top of form for qualifi...

Страница 28: ... and may only need to be performed after upgrading the printer s software or resetting defaults This is indicated by the red LED blinking slowly after power up 1 Remove the paper from the printer 2 Close and latch the printer cover 3 Push the Reset Stop Resume and the Feed Cancel buttons together with one long press Note Wait for the green LED to fast blink followed by solid green Printer Settings...

Страница 29: ...s select your printer model then Install Driver from the menu Follow the instructions on the screen to install If the driver was downloaded from our website simply double click the downloaded exe file to launch the installation 2 Check the Remove printer drivers radio button then click Next If this option is not available skip to Step 6 3 On the next screen check the Remove printers radio button t...

Страница 30: ...ttings there are some important setting parameters that should be observed for trouble free printing The Windows application software used to create the label format will likely have a Page Setup screen This will also need to match the size of the label you are using Page Setup Tab Stock It is important that the Stock setting matches the size of the label you are using If you cannot find a match f...

Страница 31: ...Connections and Setup 3 23 Workstation Series User s Guide ...

Страница 32: ...3 Connections and Setup Workstation Series User s Guide 24 ...

Страница 33: ...rinter ready state Present Sensor Mode Present Sensor Mode controls the on demand dispensing of labels Once the mode is enabled in the configuration utility and a print job has been sent to the printer the paper will stop printing after each label until the printed label has been removed The printer will enter the operator action state indicated by a fast blink of the green LED Once the label has ...

Страница 34: ...em Report Settings Report System Report The system report contains information about the printer including the following System Report Printer Model Firmware Version FPGA Version Boot Version RAM Size Flash Size Printer Key Absolute Counter Setup File Paper Ethernet IP Ethernet MAC Ethernet DHCP Hostname Serial Port Settings Head Temperature Motor Temperature Head Voltage Session Label Count Print...

Страница 35: ... Balance Gap Mark Offset Gap Mark Noise Number of Forms Form Length Printer Settings Present Sensor Print Speed Feed Speed Reverse Speed Present Distance Paper Out Warning Reprint on Error Cover Open Warning Paper Change Warning Present Timeout Pause Mode Page Defaults Settings Print Length Print Width Vertical Offset Horizontal Offset Orientation Raster Mode Font Name Point Size ...

Страница 36: ...utton simultaneously together with a short press Webpages Webpages provide a printer configuration interface for the user Users can view the printer status set printer parameters print test labels and perform simple actions like printer calibration and setting defaults To access the printer Webpages from a computer where the printer has been installed type the printer s IP address into the Web bro...

Страница 37: ...Operation 4 57 Workstation Series User s Guide Note The printer s IP address can be obtained by printing a System Report ...

Страница 38: ...4 Operation Workstation Series User s Guide 58 ...

Страница 39: ...Supplies Caution Cleaning should only be performed using factory approved and authorized cleaning supplies Any use of non authorized cleaning supplies can void the printhead and platen roller warranties Cleaning Pens Cleaning Cards Film Can of Compressed Air Clean Lint Free Cloth Isopropyl Alcohol Cleaning the Top of Form Sensor The Top of Form sensor should be cleaned whenever necessary 1 Remove ...

Страница 40: ...5 Cleaning and Maintenance Workstation Series User s Guide 58 ...

Страница 41: ...are Failure Off Fast blink Cooling or Processing with Warning Slow blink Slow blink LEDs blink in sync Maintenance Needed Not affected by Maintenance Needed Short blink with a delay 0 8 seconds on and 3 2 seconds off Label Presented Fast blink Not affected by Label Presented Waiting for the operator to remove the label or press Resume Errors Description SYSTEM ERROR Software or label format error ...

Страница 42: ...oling PAPER CALIBRATION MARGINAL Paper sensor calibration marginal PERFORM CALIBRATE SENSORS There is a need to run Sensor Calibration COVER OPEN The printer cover is open and should be latched PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed Symptom Causes Solutions System Error Incorrect label format or communication is too slow 1 Connect to a different input port 2 A...

Страница 43: ...ration The characteristics of the media may not be sensed by the printer Ex gap notch mark 1 Set the paper mode to continu ous 2 Install different media No Top of Form Found The gap or mark was not found 1 Ensure the Top of Form type has been set correctly 2 Install different media The label image size exceeded the maximum of 99 inches 1 Check the print mechanism for a paper jam 2 Calibrate the pr...

Страница 44: ...ing supplies If there are any missing dots the printhead should be replaced by a certified technician Print Quality gets worse over time Printhead is at the end of life and should be replaced by a certified technician Diminished print quality on the Quality Label Incomplete horizontal lines requires an increase in the sharpness setting For higher grade barcodes lighten the print by reducing the da...

Страница 45: ... Symbol Sets Number Symbol Sets 0 PC 8 1 Roman 8 2 Roman 9 3 ISO L1 4 ISO L2 5 ISO L4 6 ISO L5 7 ISO L6 8 ISO L9 9 PC 775 10 PS MATH 11 MATH 8 12 PI FONT 13 MS PUBL 14 PC 8 DN 15 PC 850 16 PC 852 17 PC 858 18 PC 8 TK 19 PC 1004 20 WIN L1 21 WIN L2 22 WIN L5 23 WINBALT 24 DESKTOP 25 PS TEXT 26 LEGAL 27 ISO 4 ...

Страница 46: ... v1s3b4101T Univers Medium ESC symset ESC s1p ptsize v0s0b4148T Univers Medium Italic ESC symset ESC s1p ptsize v1s0b4148T Univers Bold ESC symset ESC s1p ptsize v0s3b4148T Univers Bold Italic ESC symset ESC s1p ptsize v1s3b4148T Univers Condensed Medium ESC symset ESC s1p ptsize v4s0b4148T Univers Condensed Medium Italic ESC symset ESC s1p ptsize v5s0b4148T Univers Condensed Bold ESC symset ESC s...

Страница 47: ...p pitch h1s0b4102T Albertus Medium ESC symset ESC s1p ptsize v0s1b4362T Albertus Extra Bold ESC symset ESC s1p ptsize v0s4b4362T Clarendon Condensed Bold ESC symset ESC s1p ptsize v4s3b4140T Coronet ESC symset ESC s1p ptsize v1s0b4116T Marigold ESC symset ESC s1p ptsize v0s0b4297T Arial ESC symset ESC s1p ptsize v0s0b16602T Arial Italic ESC symset ESC s1p ptsize v1s0b16602T Arial Bold ESC symset E...

Страница 48: ...CII Characters decimal value representation 1000 Code 3 of 9 1 75 0 9 A Z space 1 1001 Extended Code 3 of 9 1 66 ASCII 0 0x7F 1010 UPC A 1 11 0 9 2 1020 UPC E 1 7 0 9 2 1021 UPC EAN Add On 2 or 5 0 9 1030 Code 128 Autoselect 1 79 ASCII 0 0x7F 1031 Code 128 Code Set A 1 79 A Z 1032 Code 128 Code Set B 1 79 ASCII 0 0x7F 1033 Code 128 Code Set C 1 79 0 9 1040 EAN 8 1 7 0 9 1050 EAN 13 1 12 0 9 1060 I...

Страница 49: ...x7F 1130 GS1 Databar RSS linear only 1 13 1131 GS1 Databar Expanded linear only 1 45 ASCII 0x20 0x7F 1500 Postnet 1 38 0 9 1510 Planet 1 38 0 9 1520 FIM 1 A B C D 1530 UPS Intelligent Mail OneCode 20 0 9 2000 QR Code Auto 1 256 ASCII 0x20 0x7F 2010 PDF 417 1 256 Full ASCII 0 0xFF 2020 MicroPDF417 1 256 Full ASCII 0 0xFF 2030 DataMatrix 1 256 Full ASCII 0 0xFF 2040 UPS MaxiCode 1 138 Alphanumeric A...

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