Datamax Label Printer Скачать руководство пользователя | Manualshive

Страница: 44 / 66

background image

Troubleshooting

36

Ovation



2

Printer fails to turn on

•

A fuse may be blown, call for service.

•

Faulty AC cord.

•

A bad power switch may exist on the printer, call for service.

•

A faulty AC wall outlet.

Label advances 1-2 inches before a fault indication

•

The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.

•

A bad ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon. Ensure that the
correct type of ribbon is being used.

Label advances 12 inches before a fault indication

•

The media sensor or media sensor circuitry may be defective,
call for service.

The labels start to print on an angle and the top-of-form is not
able to be sensed, (improper tracking of media)



commonly

seen when switching between various widths of stock.

•

The media is not loaded properly, see Section 1.6. When
loading media be certain that the media hub and media guide
are against the media.

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Содержание Label Printer

Страница 1: ...Ovation 2 Operator s Manual ...

Страница 2: ...or the information contained in the EPROM s The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this docume...

Страница 3: ...tion against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which ...

Страница 4: ......

Страница 5: ...d surface To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liquid into it Be certain that your power source matches the rating listed on your printer If you are unsure check with your dealer or with your local power company Do not place the power cord where it...

Страница 6: ......

Страница 7: ... 1 9 1 Ribbon Width Adjustment 9 1 9 2 Media Width Adjustment 10 1 10 Power up Configuration and Self Test 11 1 11 Setting the Printer to the Factory Defaults 12 1 12 Switches and Indicators 13 1 13 Available Options 14 Printing Labels 2 0 Introduction 17 2 1 Programming Commands 17 2 2 Programming Examples 23 2 3 Configuration Command String 25 2 4 Memory Cartridges Modules 27 Maintenance 3 0 Int...

Страница 8: ...ubleshooting 4 0 Introduction 34 Appendix A ASCII Control Code Chart 1 Appendix B Printer Specifications 1 Appendix C Available Fonts and Bar Codes 1 Appendix D Error Codes 1 Appendix E Warranty Information 1 ...

Страница 9: ...astic casing with a metal print mechanism to ensure reliability and consistent print registration The combination of powerful capabilities compact design easy to use features and affordable pricing set a new standard for direct thermal and thermal transfer label printers This manual provides all the information necessary to operate your printer To print labels tags or tickets refer to the instruct...

Страница 10: ... printer External power supply Special or additional items purchased Note It is a good idea to save the carton and packaging materials in the event shipping the printer is required 1 2 Additional Requirements The following items are necessary to generate labels with your printer It may be a good idea to contact your local reseller for advice on which media and software is best suited for your need...

Страница 11: ...hat connects to the printer as shown below Power supplies are available in both 115 and 230 AC voltages Ensure that the power supply shipped with your printer matches your electrical service Caution Connect power supply to printer before plugging into AC outlet Figure 1 2 Connecting power to the Printer ...

Страница 12: ...to the Printer 1 5 Interface Cables An interface cable is necessary to connect the printer to the host The interface between the printer and the host will be either a serial RS 232C or parallel cable Cable configurations for serial RS 232C interfaces are shown below contact your reseller for part numbers and ordering information Figure 1 4 Serial Cables ...

Страница 13: ...n the cover 2 Push the printhead latch toward the back of the printer and raise the printhead carrier assembly 3 Place a roll of media labels facing up on the media hub and insert them into the printer Slide the media hub against the roll of media 4 Pull 6 152 mm of media from the media roll in the printer 5 Slide the media guide to the edge of the media 6 Close the printhead carrier assembly and ...

Страница 14: ...ard to the open position 5 Remove 6 152 mm of labels from the backing Route the backing over the tearbar and behind the peel off shaft as shown below Figure 1 6 Loading Media for Peel Configuration 6 Push the Peel off Lever back to the closed position 7 Close the printhead carrier assembly and press down until it locks into place 8 Close the cover and press the feed button two or three times to fe...

Страница 15: ... Remove the two ribbon hubs 3 Slide the ribbon and empty core onto the hubs making sure that the ribbon unwinds and rewinds Figure 1 7 Ribbon Hub Removal 4 Place the ribbon supply hub back into the thermal transfer assembly 5 Slide the direct thermal transfer switch to the transfer position ...

Страница 16: ...while powering on the printer Continue to hold down the feed button until the printer starts to move the media then release The printer will now print a configuration label that confirms the thermal transfer mode is set 8 After printing a configuration label you must cycle power To cycle power simply turn the printer off for 30 seconds and then back on The printer will remain set for thermal trans...

Страница 17: ...ustment knob to meet your media ribbon widths based on the table below Ensure that the ribbon tension adjustment knob is turned fully to the clockwise or counter clockwise position the knob will no longer turn once it is in the proper position do not force or over turn Figure 1 10 Adjusting for Media Ribbon Size Ribbon Width Direction of Rotation Narrow 1 2 inches wide Clockwise Wide 2 4 inches wi...

Страница 18: ...ht on the right hand side then move the thumbwheel to the right see example below 3 An internal test label can be generated by holding the feed button down and turning on the power switch until the media moves The first label printed is the configuration label which provides information on the printer set up The second label printed is the test pattern and shows print quality see Section 1 10 for ...

Страница 19: ...k on to restore normal operation The printer must remain off for 25 seconds in order for the main board to properly reboot The first label printed will be the configuration label which lists the printer s configuration and status Note that this configuration label shown below was printed from a printer that had the time date option installed FRI SEPTEMBER 026 1997 19 29 244 ROM CHECKSUMS U09 U10 S...

Страница 20: ...y printhead See Chapter 3 for cleaning and replacement Figure 1 13 Printhead Test Label 1 11 Setting the Printer to the Factory Defaults With the printer off press and hold the feed button while turning the printer on Continue to hold the feed button for 60 seconds and then release The printer will now be set to the Factory Defaults which are shown in Table 1 1 Function Value Baud Rate 9600 Word L...

Страница 21: ...Printer feeds media to first print position of next label Pauses Printer press again to resume Printer in alarm state LED fast flash Press once Clears alarm feeds one label Darkness Control Used to balance a new Printhead so that it prints at the same level of darkness as the previous head Power LED Solid ON Slow Flash Fast Flash Indicates power is supplied and the Printer is ON Indicates the Prin...

Страница 22: ... front of the printer Present Sensor The present sensor allows the printer to be configured for one up printing With the sensor installed the printer will not print the next label until the previous printed label has been removed from the printer DRAM Expansion The DRAM expansion option increases the printer s memory to 1 MB The additional memory allows for larger label formats to be loaded into t...

Страница 23: ... printer to maintain the current time and date This is useful when printing labels that require the current time or date to be included within the label format External Media Supply Stand The external media supply option allows the use of large media supply rolls up to 8 inches in diameter on 1 3 cores External Battery Pack This option allows the printer to be operated virtually anywhere since its...

Страница 24: ...Getting Started 16 Ovation 2 ...

Страница 25: ...nds In order to be ready for a command sequence the printer must first receive a special character called an attention getter that informs the printer that it is about to receive a command and the type of command it will be Immediate commands system level commands and font loading commands each have their own attention getter The attention getter character is followed by a command character that t...

Страница 26: ...pes must be in this sequence 1 Attention Getter 2 Command Character 3 Parameters that must be entered by the user if any Command Character Must Enter Parameters Printer Responds Command N Y Reset A N Y Send ASCII status string B N N Toggle pause C N N Cancel D N N SOH shutdown E N Y Send batch quantity F N Y Send status byte Table 2 2 Immediate Commands ...

Страница 27: ... while a second is formatting in memory E Set quantity for stored label Ennnn Set Quantity for stored label e Select edge sensor for see through media sensing F Form feed Feeds one label at a time f Set form stop position Backfeed Set distance to peel tear off position fnnn 3 digits from sensor G Print last label format I Input graphics data block See Programmer s Manual for format A bank designat...

Страница 28: ...h dot buffer processing T Printhead dot pattern test label t Test RAM memory module Must be in Test Mode a bbbK module good bbb 256 or 512 for size of module U Label format field replacement V Software switch settings Vn n 4 Label Present 2 Internal Batch 1 Cutter Enable v Firmware version information Sends version string to host W Request memory module information Wx x F font G graphic L label w ...

Страница 29: ...lt is D22 E Terminate field generation and print label G Place data in global register H Enter heat setting The amount of heat applied per dot row can be used to help control print quality Hnn nn 2 digits 1 30 10 is nominal and default m Set metric mode The printer must be reset in order to return to standard measure M Set mirror image mode Mirror Images current formatted label M must be re sent t...

Страница 30: ...red field incrementing 0 Z p Zero fill character ii Data added to field Make last field entered decrement alphanumeric pii Make last entered field decrementing 0 Z p Zero fill character ii Data subtracted from field Set count by amount nn Set count by amount nn 2 digits Skip of labels before updating count fields and time fields Table 2 4 Label Formatting Commands concluded There are two special c...

Страница 31: ... 6 CC P PR Description c D N N Assign Font ID Number ID Number 100 to 999 s W Y N Font Descriptor c E N N Character Code ASCII Value of Character s W Y N Character Download Data Bytes of Bit mapped Data Table 2 6 Font Loading Commands CC Command Character P Must Supply Parameters Y N PR printer Responds Y N 2 2 Programming Examples STX L CR H07 CR D11 CR 19110080100002510K OHM 1 4 WATT CR 1a621000...

Страница 32: ...print any of the bar codes shown in Appendix B by altering the example s fields Refer to Figures 2 2 and 2 3 for a brief explanation of the data fields STX L CR D11 CR 1A93040001501000123456789 CR 121100000000100Barcode A CR E STX L Syntax L on line 1 is used to enter the label formatting mode Figure 2 2 Example line 3 Figure 2 3 Example line 4 ...

Страница 33: ...e x Bit Function Value 0 Print Method 0 direct thermal 1 thermal transfer 1 Present Sensor 0 not equipped 1 equipped 2 Alternate Char Set 0 standard 1 main frame 3 Cutter 0 disabled 1 enabled 4 5 Unused Set to 0 6 Always 1 Set to 1 7 Always 0 Set to 0 where y Bit Function Value 0 1 Paper Type 0 gap edge 1 reflective 2 continuous 3 2 Unused Set to 0 3 5 Unused Set to 0 6 Always 1 Set to 1 7 Always ...

Страница 34: ...Printing Labels 26 Ovation 2 Sets the printer to gap edge media ...

Страница 35: ...rmats that can be recalled by host computers Caution The use of memory cartridges other than those specifically designed for the printer can cause damage to both the cartridge and the printer Figure 2 4 Inserting a Memory Cartridge Note When turned on the write protect switch will not allow data to be written to the cartridge ensuring that important data is not overwritten ...

Страница 36: ...e printhead from end to end After every roll of media Platen Roller Turn the power off Rotate the platen roller and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a cotton swab After every roll of media Media Path Solvent After every roll of media Peel Tear Bar Solvent As needed Media ...

Страница 37: ... Turn off the printer and open the cover 2 Push the printhead latch back toward the back of the printer and raise the printhead carrier assembly 3 Using a cotton swab dipped in isopropyl alcohol rub the cotton swab along the printhead Figure 3 1 Cleaning the Printhead Note The printhead should be cleaned every time a new roll of media is installed ...

Страница 38: ...n used for adjusting print quality This adjustment is set at the factory and should not need further adjusting however with different types and thickness of media some adjustment may be necessary To adjust the printhead turn the set screw until optimum print quality is obtained some trial and error may be necessary Figure 3 3 Fine Printhead Adjustment ...

Страница 39: ...lly remove the printhead from the printhead carrier assembly 3 Remove the printhead cables from the back of the printhead Figure 3 4 Disconnecting the Printhead Cable Replacement 1 Connect the printhead cables to the new printhead 2 Position the printhead on the printhead carrier assembly and tighten the printhead screw 3 Ensure that the printhead cable is not pinched and that the printhead is cle...

Страница 40: ...lly remove the printhead from the printhead carrier assembly 3 Remove the printhead cables from the back of the printhead Figure 3 5 Disconnecting the Printhead Cable Replacement 1 Connect the printhead cables to the new printhead 2 Position the printhead on the printhead carrier assembly and tighten the printhead screw 3 Ensure that the printhead cable is not pinched and that the Printhead is cle...

Страница 41: ...Maintenance Ovation 2 33 ...

Страница 42: ...st or are not covered in this section Unacceptable print quality Dirty printhead Clean the printhead see Section 3 1 The printhead temperature is too high Use the software control to adjust the burn time or heat setting or adjust the darkness POT located on the back of the printer The incorrect ribbon paper combination is being used check the ribbon type being used The Printer does not print or pr...

Страница 43: ...edge of the form Leave white space equal to 8 dot rows at the top of the label approximately 02 5mm The media sensor or media sensor circuitry may be defective call for service Unable to print in rotation 4 The characters are formatted outside the dimensions of the label Check that the row column values provide enough room for the height of the characters or bar code to be printed Prints light on ...

Страница 44: ...ation is resulting in an insufficient amount of friction between paper and ribbon Ensure that the correct type of ribbon is being used Label advances 12 inches before a fault indication The media sensor or media sensor circuitry may be defective call for service The labels start to print on an angle and the top of form is not able to be sensed improper tracking of media commonly seen when switchin...

Страница 45: ...Troubleshooting Ovation 2 37 ...

Страница 46: ......

Страница 47: ... 4C l 108 6C CR 13 0D 45 2D M 77 4D m 109 6D SO 14 0E 46 2E N 78 4E n 110 6E SI 15 0F 47 2F O 79 4F o 111 6F DLE 16 10 0 48 30 P 80 50 p 112 70 DC1 17 11 1 49 31 Q 81 51 q 113 71 DC2 18 12 2 50 32 R 82 52 r 114 72 DC3 19 13 3 51 33 S 83 53 s 115 73 DC4 20 14 4 52 34 T 84 54 t 116 74 NAK 21 15 5 53 35 U 85 55 u 117 75 SYN 22 16 6 54 36 V 86 56 v 118 76 ETB 23 17 7 55 37 W 87 57 w 119 77 CAN 24 18 8...

Страница 48: ...9 8B 1 2 171 AB 203 CB Ù 235 EB î 140 8C 1 4 172 AC 204 CC ý 236 EC ì 141 8D 173 AD 205 CD Ý 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 ð 208 D0 240 F0 æ 145 91 177 B1 Ð 209 D1 241 F1 Æ 146 92 178 B2 Ê 210 D2 242 F2 ô 147 93 179 B3 Ë 211 D3 3 4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 246 F6 ù 151 97 À...

Страница 49: ...1 25 65 cm Height 6 2 15 75 cm Weight 7 lbs 3 2 kg Operating Temperature 40 F to 100 F 4 C to 38 C Printer Specifications Print Type Direct Thermal Print Speed 1 1 5 and 2 per second Resolution 203 dpi 8 dots mm 300 dpi 11 8 dots mm Tear Bar Tear up DRAM Memory 512 kb EPROM Memory 512 kb ...

Страница 50: ...m 5 1 27 cm w Present Sensor Media Thickness 0025 01 0635 mm 254 mm Supply Roll Capacity 4 O D on 1 core Max Ribbon Width 4 3 109mm Optional Ribbon Matched to media approx 361 110m long 1 5 O D on 5 core Communications Interface RS 232 DB 9 and Centronics Parallel Baud Speed 1200 to 19200 bps Handshaking Xon Off CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or 8 Electrical External ...

Страница 51: ... 39 Ext Code 39 Code 93 Ext Code 93 Code 128 UCC Code 128 A B C Codabar Interleaved 2 of 5 UPC A UPC E UPC Ship C Code EAN 13 EAN 8 EAN 128 POSTNET MaxiCode PDF417 Options Present Sensor FLASH Memory Cartridges External Cutter Thermal Transfer DRAM Memory Expandable to 1MB Wall Mount External Battery Pack Time Date External Media Supply Stand PC Batch Software ...

Страница 52: ...Printer Specifications B 4 Ovation 2 ...

Страница 53: ...paced fonts all of the characters take up the same amount of space when printed The sizes of these fonts are shown in Table B 2 The Triumvirate font number 9 is a proportional font each character will take up a different amount of space when printed Font Valid ASCII Characters 0 32 127 1 32 168 171 172 225 2 32 168 171 172 225 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 4 32...

Страница 54: ... 7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5 Table B 2 Font Sizes Font 0 96 character alphanumeric upper and lower case Font 1 145 character upper and lower case alphanumeric w descenders and ascenders Font 2 138 character alphanumeric upper and lower case Font 3 62 character alphanumeric uppercase ...

Страница 55: ...Available Fonts and Bar Codes Ovation 2 C 3 Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase ...

Страница 56: ...A size I Font 8 OCR B size III Font 9 Internal Triumvirate font Point sizes are selected by the number in the bar code height Larger point sizes can be obtained by increasing the height and width multipliers see the Programmer s Manual for more information ...

Страница 57: ...s M 10 48 57 Numeric only 2 1 3 1 K Up to 14 M 10 48 57 Numeric only Option is Last Character for Second M 11 Checksum 2 1 3 1 L 13 M 10 48 57 Numeric only 2 1 3 1 M 2 Yes 48 57 Numeric only 2 1 4 1 N 5 Yes 48 57 Numeric only 2 1 4 1 O Varies No 0 127 ASCII characters 2 1 4 1 p Varies Yes 48 57 Numeric only Same as fonts Q 19 Yes 48 57 Numeric only 2 1 4 1 R 18 Yes 48 57 Numeric only 2 1 4 1 S 34 ...

Страница 58: ...nts and Bar Codes C 6 Ovation 2 Bar Code A Code 3 of 9 Bar Code B UPC A Bar Code C UPC E Bar Code D Interleaved 2 of 5 Bar Code E Code 128 Bar Code F EAN 13 Bar Code G EAN 8 Bar Code H Health Industry Bar Code HBIC ...

Страница 59: ...Codeabar Bar Code J Interleaved 2 of 5 w modulo 10 checksum Bar Code K Plessey Bar Code L Interleaved 2 of 5 w modulo 10 checksum and shipping bearer bars Bar Code M 2 Digit UPC addendum Bar Code N 5 Digit UPC addendum Bar Code O Code 93 Bar Code p Postnet ...

Страница 60: ... and Bar Codes C 8 Ovation 2 Bar Code Q UCC EAN Code 128 Bar Code R UCC EAN Code 128 KMART NON EDI Bar Code S UCC EAN Code 128 Random Weight Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM Bar Code z PDF 417 ...

Страница 61: ...There is an input buffer overflow situation Uppercase R This code is sent every time the printer is turned on It signals that there was a hardware reset Uppercase T This code signals that there was a software reset A software reset results from sending the SOH command sequence to the printer or by doing a front panel reset ...

Страница 62: ...Error Codes D 2 Ovation 2 ...

Страница 63: ... a period of one year 365 days from the date of shipment by Datamax Corporation Expendable and or consumable items or parts such as lamps fuses labels and ribbons are not covered under this warranty This warranty does not cover equipment or parts which have been misused altered neglected handled carelessly or used for purposes other than those for which they were manufactured This warranty also do...

Страница 64: ...ce prepaid in the original shipping containers to Datamax at 4724 Parkway Commerce Blvd Orlando Florida 32808 A Return Material Authorization RMA number must be issued before the product can be returned To open an RMA please call Datamax Customer Service Support Department at 407 523 5540 Please include your RMA number on the outside of the box and on the shipping document Include a contact name a...

Страница 65: ...tial damages or lost profits arising out of or relating to Datamax s products or the performance or nonperformance thereof even if Datamax has been advised of the possibility thereof Datamax s liability if any to its purchaser or to any customer s of its purchaser shall in no event exceed the total amount paid to Datamax by the initial purchaser of the defective product In the event any implied wa...

Страница 66: ...Warranty Information E 4 Ovation 2 ...

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