Warranty
Quick Reference Guide
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firmware or software installed during the manufacture of
the product). Customer accepts responsibility to maintain
a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty,
Customer must notify Datalogic of the claimed defect
before the expiration of the applicable Warranty period
and obtain from Datalogic a return authorization number
(RMA) for return of the product to a designated Datalogic
service center. If Datalogic determines Customer’s claim is
valid, Datalogic will repair or replace product without addi-
tional charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product
to Customer if the shipment is to a location within the
country in which the Datalogic service center is located.
Customer shall be responsible for paying all shipping
charges, duties, taxes, and any other charges for products
returned to any other locations. Failure to follow the
applicable RMA policy, may result in a processing fee.
Customer shall be responsible for return shipment
expenses for products which Datalogic, at its sole discre-
tion, determines are not defective or eligible for warranty
repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i)
any product which has been damaged, modified,
altered, repaired or upgraded by other than Data-
logic service personnel or its authorized represen-
tatives;
(ii)
any claimed defect, failure or damage which Data-
logic determines was caused by faulty operations,
improper use, abuse, misuse, wear and tear, negli-
gence, improper storage or use of parts or accesso-
ries not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of
product with any other instrument, equipment or
apparatus;
(iv) any claimed defect or damage caused by the failure
to provide proper maintenance, including but not
limited to cleaning the upper window in accordance
with product manual;