Windows 10 Users
By default, Windows 10 attempts to shut off USB devices after a set period of inactivity. If the
Sentry K300 is put into this low power state, the drive will automatically lock the drive and
require reauthentication. To disable this feature of Windows, you must disable Windows 10
Power Save by following the steps below.
Note: You will need to complete the following steps once for each drive plugged into your
computer.
1. Log in as a local administrator on your computer.
Note:
If you are not an
administrator you will receive a
warning indicating you won't be
able to make changes when you
open Device Manager. Please
contact your administrator for
further assistance.
2. Unlock your Sentry K300 device and plug it into the computer.
3. Open
Device Manager
(Click the windows button and type “device manager”).
4. Click on the arrow next to Universal Serial Bus controllers.
5. Right click on
USB Mass Storage Device
.
6. Click
Properties
.
7. Go to the
Power Management
tab.
8. Uncheck “Allow the computer to turn off this device to save power”.
9. Click
OK
.
