DataCard CD820, Руководство пользователя

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CD820 Instant Issuance System User’s Guide 39
Locate a Problem with Basic Printer Functions
If the system is not working as expected, follow these steps in the order listed to isolate the
source of the problem before you contact your service provider.
1.
Make sure that the power cord is plugged in and the printer is powered on.
2.
Does the printer power on and display Ready on the front panel within 1 minute?

If the printer powers on correctly, continue to step 3.

If the printer powers on, but Improper Shutdown displays on the LCD panel, press the
U
SER
button for approximately 2 seconds. Ready should display.

If the printer powers on but does not display Ready, the printer is not working properly.
Request service for the printer.

If the printer does not power on, make sure that the printer power supply is working
properly.

If the power supply is working properly, request service for the printer from your
system administrator.

If the power supply is not functioning, replace it and begin with step 1.
3.
Print a test card from the printer front panel. Refer to “Print a Test Card” on page 20 for more
information.

If the test card prints, the printer is working correctly. Continue to step 4.

If the test card does not print, the printer is not working correctly. Request service for the
printer.
4.
Connect the printer data cable, if necessary. Make sure that you use the same type of cable
(USB or network) used when the printer was installed.
5.
Print a card using your card production software.

If the card prints, your software is working successfully with the printer. Troubleshoot the
card design, if necessary.

If the card does not print, check the following:

In the application, is the correct printer selected in the Print Setup or Print dialog?

If the printer produced a blank card, review the page size or other settings.
If the card causes an error, the card might have a type of data the printer does not
support.