Maintenance
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14. Maintenance
Systems with active cooling require cleaning of ventilation slots every 6 months. Systems with passive cooling must be cleaned every
12 months.
15.
Guarantee / Service
Guarantee
Data Display Group grants a manufacturer‘s guarantee of two years from the date of delivery.
The rendering of guarantee claims shall neither extend nor restart the guarantee period.
During the guarantee period, Data Display Group shall repair product faults based on material or production defects. The guarantee
service is executed at Data Display Group‘s discretion through repair, replacement of defective parts or by exchanging a product for a
product of equal quality without charging the customer for material or labor.
Guarantee claims are only accepted, if Data Display Group receives notification of a defective product within the guarantee period
and the product is presented to the Data Display Group Service Centre together with all information as specified in the RMA process.
Guarantee Exclusions and Limitations
This guarantee does not apply to any defect for which Data Display group is not responsible and which includes, but is not limited to
the following:
• Unauthorized opening or disassembling of the product
• Faulty maintenance by non-observation of maintenance instructions
• Inappropriate storage or cleaning of the product
•
Unauthorized modification of the product
• Incorrect use or misuse
• Non-observation of operating and installation instructions
•
Permanent display of fixed images (causing image retention or image sticking)
•
Operating the product in conditions which exceed the limitations of the specification
•
Use of inappropriate boxes, packaging or modes of shipment
•
Force majeure like fire, acts of war, acts of violence, chemical or biological impacts, lightning strikes, over voltage or
similar events
• Fault resulting from the use of software which was not originally supplied with the product or which is incorrectly installed
•
Normal wear and tear and wearing parts (i.e. LCD panel)
Mechanical damages like scratches, pressure or break points are excluded from this guarantee.
This guarantee does not include accessory parts which are not integral part of the product (as boxes, batteries).
Pixel errors only constitute a fault under the terms of this guarantee if they deviate from the product specification (i.e. ISO 9241-307
pixel failure class II).
