temperature of 36-37°C (97-99°F) will provide a refreshing retreat. If you should choose an outdoor location, you will find
further information as outlined in the section below.
Special Considerations
Contact your local building department to determine if a building permit is necessary and for information on applicable
bylaws (distance from property lines, buildings, fencing requirements, etc.).
• If you are doing any excavating, contact your local gas, hydro, and cable-company to ensure that there are no underground
lines
• Locate the spa, where practical, within close distance of a door to the house. This will maximize potential winter use.
• Ensure that your pump(s), controls, drain-valve and thermal probe are easily accessible and protected.
• If possible, locate the spa where you will enjoy some privacy. If this is not possible, a partial privacy or wind partition, or
proper placement of the optional cover lifter should provide adequate privacy. Spa equipment is generally designed for
indoor (out of the direct elements) use. When your Spa is equipped with a factory-installed cabinet, and installed as per the
guidelines of this manual, the equipment is adequately protected. If the spa is shipped without a cabinet, your custom
cabinet or other structure must be designed to supply protection for the spa equipment from rain, snow, splash water, etc.,
but still designed in a manner to ensure adequate ventilation.
Important Usage Warnings - Non Warranty Faults
Should we ever need to visit you to repair your spa, it is likely that you would be charged the full cost of a repair if we found
that the cause was the result poor maintenance or customer negligence. Paying full attention to the issues below will help to
reduce the risk of damage to your spa. Please also read your warranty document in full. This can be found at the end of this
document.
Water Treatment
One of the most crucial aspects of spa maintenance is water treatment. Poorly treated spas may result in high levels of pH
or Water Hardness. Either of these problems may result in lime scale build-up which can damage your spa surface, pumps,
jets or heaters. If we find a build-up of lime scale on your spa, this would not be covered under warranty.
Different chemical packs have different methods of caring for the water. You will need to refer to the guide that came which
your chosen chemical pack for exact details on how to treat your water. You can also download a general water treatment
guide from our website.
Filling Up Your Spa - Air Locks
The correct way to fill up your spa is to place your hosepipe inside the filter compartment. Some customer place their
hosepipe inside the spas main seating area however, doing this may cause a build-up of air inside the heater (known as an
air lock). Over time, air locks will cause the heater to fail. This would not be covered under warranty. To avoid this problem
ensure you fill up the spa through the filter window. You can tell if you have an air lock by turning on the circulation pump. If
no water appears to circulate through the system it is very possible that you have an air lock. To resolve this problem, loosen
the unions at the side of the suction end of the circulation pump until water begins to flow through.
Filters
Poor filter conditions are one of the biggest causes of faults that are not covered under warranty. Poor filter conditions allow
particles to roam in the spas water. These tiny particles can cause damage to the spas components. One of the first things
our engineer will check when visiting your spa is the condition of your filter. If we find your filter is in poor condition, your
repair will not be covered under warranty.
There are a number of ways of caring for your filter. Crucially, we recommend that you regularly soak your spa in filter
cleaner every few weeks. Additionally, we recommend changing your filter every 6-9 months (depending on usage). Some
customers purchase a spare filer at the time of ordering and alternate between the two.
Use of Cover
Your spa cover must be used when the spa is not in use. Leaving the cover expose allows leaves, dust etc to enter your spa.
These may then be sucked in the spas pipework causing blockages or damaging the equipment. If our engineer finds leaves
for example inside your spa, your repair would not be covered under warranty.
Caring for Wooden Skirting
Wood skirting has a tendency to fade and lose its like-new appearance with time. You should re-
stain your spa’s skirting
once every six months. Lightly sand the surfaces to remove any dirt and smoothen rough surfaces. Re-stain wood surfaces
using a suitable stain. Do not use varnishes, shellacs or surface sealants. Warranty on spa skirting is only valid if spas have
been regularly stained.
Frost Damage
As water freezes in the winter, it expands. This expansion can cause damage to your spas components and pipework. If you
intend to use the spa throughout winter then you must have the frost prevention system turned on. If you do not intend to
use the spa t
hroughout winter than the spa must be ‘winterized’. Please see our website, or contact us for more information
on winterizing your spa. Problems arising from frost damage are not covered under warranty.
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