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danielaappliances.com.au
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02 9604 1226 E
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danielaappliances.com.au
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TERMS AND CONDITIONS
TERMS OF WARRANTY
Daniela appliances warrants to the original purchaser of appliance providing the product is installed specifically
for their intended use, under proper care, domestic/residential use and maintenance of the products supplied by
Daniela appliances, will be free from defects in workmanship and materials subject to the terms and conditions
to follow.
Daniela Appliances warranty only applies to the original owner and is not transferable. Our warranty covers
rectification free of charge for any faults arising from defective materials or components and faulty workmanship.
The product will be repaired or replaced at the discretion of Daniela Appliances.
NOTE: All costs of installation, stone benchtop replacement, cabinetry replacement or repair, sink/tapware
removal, un-installation, cartage, freight, travelling expenses and insurance are to be paid by the customer.
RETURN POLICY
Kindly inspect your goods at time of delivery.
If you notice any damage to your goods please notify our delivery team at the time of delivery. Recommend you
thoroughly inspect your goods at this time. If you notice any damage to your goods please call with in 24 hours
of receiving delivery, please notify Daniela Appliances Pty Ltd immediately. Evidence of damage will be required.
If for any reason you need to return an item please call Daniela Appliances Pty Ltd on (02 )9604-1226, within
48 hours of receiving the goods or appliances.
If your goods remain boxed and in an unopened condition, they may be returned with in 30 days of the invoice
date for a full refund. A collection fee of $50 will be charged should you require Daniela Appliances Pty Ltd to
collect the stock.
If your goods have been unboxed but otherwise are in as new condition (Have not been used or connected) a
20% restocking fee (20% of the purchase price) will apply.
Daniela Appliances Pty Ltd DOES NOT DEAL WITH FACTORY SECONDS, DAMAGES OR OPENED GOODS, and
charges restocking fees to cover the return costs. A collection fee of $50 or the delivery charge if greater than
the $50 will apply.
Please note that if you request connection of your appliance, Daniela Appliances Pty Ltd will unbox the product at
the time of delivery. We recommend you inspect your goods thoroughly at time of delivery, as to avoid extra charges.
Return of goods are to be covered by the customer, or alternatively can be returned in person to Daniela
Appliances Pty Ltd, at no extra charge. Please note that a collection fee of $50 or greater will be charged should
you wish Daniela Appliances Pty Ltd, to collect the stock on your behalf.
You as a customer have a duty of care for the product whilst in your possession. If products are damaged by you,
and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware
that where repair is economically viable, no refund will be given.
All refunds will be issued when goods arrive back to Daniela Appliances warehouse and have been inspected
by a staff member of our team. Refunds will be made by the same method used for purchase. We are unable to
accept returns of any goods that you have attempted to install or have used.
If there are any further queries, please don’t hesitate to contact Daniela Appliances Pty Ltd on (02) 9604 1226.
THANK YOU.
NOTE: Model number and details are to be recorded below for future reference.
Please have the following information ready before calling our customer care team.
FURTHER INFORMATION
It is a warranty requirement that proof of purchase must be provided when booking a service call.
Please be advised that without this proof of purchase, your warranty may not be honoured.
All warranty will be voided, if not installed by a licensed technician or tradesman.
Please record their details below for future reference:
TECHNICAN / TRADESMAN WHO INSTALLED: ..............................................................................................
.......................................................................................................................................................................................
LICENSE NUMBER: ..................................................................................................................................................
DATE OF INSTALLATION: .......................................................................................................................................
INSTALLATION RECEIPT NUMBER: .....................................................................................................................
If you require more information, service, warranty or spare parts enquiries
please contact customer care.
DANIELA APPLIANCES PTY LTD
(02) 9604 1226 (9am – 5pm EST, Monday – Friday)
