14
TROUBLESHOOTING
Occasionally, a minor problem may arise, and a service call may not be necessary - use this troubleshooting guide for
a possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free
Number
for assistance.
Tel: 1-800-26- (1-800-263-2629)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Microwave will not start
•
Electrical cord for Microwave
is not plugged in
•
Door is open
•
Wrong operation is set
•
Plug the unit into the outlet
•
Close the door and try again
• Check
instructions
Arcing or sparking
•
Materials to be avoided in
microwave were used
•
The microwave is operated
when empty
•
Spilled food remains in the
cavity
•
Use microwave safe cook-
ware only
•
Do not operate with an empty
oven
•
Clean the cavity with a wet
towel
Unevenly cooked foods
•
Materials to be avoided in the
microwave were used
•
Food is not defrosted com-
pletely
•
Cooking time or power level
are not suitable
•
Food is not turned or stirred
•
Use microwave safe cook-
ware only
•
Completely defrost food
•
Use correct cooking time and
power level
•
Turn and stir food
Overcooked foods
•
Cooking time or power level
are not suitable
•
Use correct cooking time and
power level
Under cooked foods
•
Materials to be avoided in
microwave oven were used
•
Food is not defrosted com-
pletely
•
Oven ventilation ports are
restricted
•
Cooking time and power level
are not suitable
•
Use microwave safe cook-
ware only
•
Completely defrost food
•
Check to see that oven venti-
lation ports are not restricted
•
Use correct cooking time and
power level
Poor defrosting
•
Materials to be avoided in
microwave were used
•
Cooking time and power level
setting are unsuitable
•
Food was not turned or
stirred
•
Use microwave safe cook-
ware only
•
Use correct cooking time and
power level
•
Stir or turn food during de-
frosting
