TROUBLESHOOTING
Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible
solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free Number
1-800-263-2629
for assistance.
PROBLEM
POSSIBLE CAUSE
SOLUTION
1) Does not work.
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Check connection of power
cord to power source.
• Plug in unit.
• Use proper voltage.
2) Freezer runs
continuously.
• Temperature set too low.
• Door/ lid is not closed.
• Hot food inserted.
• Lid opened too long or
too often.
• Close proximity to
heat source or direct
sunlight.
• Lower temperature
control.
• Close lid securely.
• Be sure food is at room
temperature before inserting.
• Minimize lid openings/
duration.
• Do not place unit close to
heat sources or direct
sunlight.
3) Internal temperature
not cold enough.
• No power to unit.
• Power cord is unplugged.
• Temperature set too high.
• Lid is not closed.
• Hot food inserted.
• Lid opened too long or too
often.
• Air flow obstruction.
• Wrong voltage is being used.
• Close proximity to heat
source or direct sunlight.
• Check connection of power
cord to power source.
• Plug in unit.
• Check setting and increase
as needed.
• Close lid securely.
• Be sure that food is at room
temperature.
• Minimize lid openings/
duration.
• Allow room for air to
circulate around unit.
• Use proper voltage.
• Do not place unit close to
heat sources or direct
sunlight.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
6
