Maintenance & Troubleshooting
7
3.7 Daktronics Exchange and Repair & Return Programs
Exchange Program
The Daktronics Exchange Program is a quick, economical service for replacing key
components in need of repair. If a component fails, Daktronics sends a replacement part to
the customer who, in turn, returns the failed component to Daktronics. This not only saves
money but also decreases equipment downtime. Customers who follow the program
guidelines explained below will receive this service.
Before Contacting Daktronics
Identify these important numbers:
Display Serial Number: _________________________________________________________
Display Model Number: _________________________________________________________
Contract Number: ______________________________________________________________
Date Installed: _________________________________________________________________
Daktronics Customer ID Number: ________________________________________________
To participate in the Exchange Program, follow these steps.
1.
Call Daktronics Customer Service.
Schools (primary through community/junior colleges),
religious organizations, municipal clubs and community
centers
877-605-1115
Universities and professional sporting events, live events
for auditoriums and arenas
866-343-6018
2.
When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part being replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3.
A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place. In most circumstances, the replacement part will be
invoiced at the time it is shipped.
If the failed part or replacement part is not returned to Daktronics within 3 weeks of
the ship date, Daktronics will assume that the customer is purchasing the
replacement part and will send an invoice for the value of the new sale part. If the
part or parts are returned within 2 weeks of the second invoice date, Daktronics will
credit the customer for the second invoice.
