Daktronics BA-515, Руководство пользователя, Страница: 61 / 208

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3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30 working
days or the full purchase price will be charged.
If, after the exchange is made the equipment is still defective, please contact Customer
Service immediately. Daktronics expects
immediate return of an exchange part if it does
not solve the problem. The company also reserves the right to refuse parts that have been
damaged due to acts of nature or causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the previous page.
Fax: 605-697-4444
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an antistatic
bag before boxing. Daktronics does not recommend packing peanuts be used during
shipping of Daktronics equipment.
4. Enclose:
your name
address
phone number
the RMA number should be written clearly on the outside of the box
a clear description of symptoms
Daktronics Customer Service
PO Box 5128
331 32
nd
Ave
Brookings, SD 57006
The Daktronics Warranty and Limitation of Liability is located in Appendix
C
. The Warranty
is independent of Extended Service agreements and is the authority in matters of service,
repair, and display operation.