7 FAQ
1. Q: How do I know if the power supply to VTO is working normally?
A: After you plug the device to power supply, wait about 10s for the indicators in touch
button to turn on. Approximately 60s later, all indicators will turn on as the device
works normally.
2. Q: You pressed the touch button, and the indicator turned on, but the VTO did not
start a call?
A: Please check your operation process.
3. Q: How to end a call when I am calling?
A: You can end a call by touching the button on VTO lightly.
4. Q: The device could not boot up and there was no sound or light.
A: Please check if power supply is well plugged.
5. Q: My call did not go though.
A: It is network connection error; please check the cables of the device and its
extension.
6. Q: The number I am calling does not exist.
A: Please check if the number is correct.
7. Q: VTO did not respond after I swiped IC card.
A: Please check if your card is authorized.
8. Q: I heard a beep sound when I swiped IC card, but the door did is still locked.
A: Please check if your card is authorized.
9. Q: I have other problems not included above.
A: Please contact technical staffs for assistance.
