3
3 FAQ
1:
The door can not open when I swipe card.
●
Check the card information on the management platfrom. Your card might be expired or not
authorized, or card swiping is only allowed in the defined time schedules.
●
The card is damaged.
●
The Extension Module is not properly connected to the card reader.
●
The door detector of the device is damaged.
2.
The Extension Module can not work properly after networking.
Check whether the security module fucntion is turned on the web interface of the access control
terminal, or check whether the second lock function is turned on on web interface of the door
station.
3.
The door can not open by the exit button.
Check whether the exit button and the Extension Module are well connected.
4.
The lock remains open for a long time after the door opens.
●
Check whether the door is closed.
●
Check whether the door detector is well connected. If there is no door detector, check whether
the door detector function is turned on.
5:
I have other problems that remain unsolved.
Ask the technical support for help.
