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Troubleshooting
In case of malfunction, before calling for service, review this section for a possible resolution.
Gas Safety
Problem
Possible cause
Action
You smell gas.
Burner knob is on; burner not lit.
Turn burner knob off.
Gas leak.
• Evactuate building.
•
Immediately call gas supplier from neighbor's phone; follow gas suppli
-
er's directions.
•
If you cannot reach gas supplier, call fire department
Surface Burner
Problem
Possible causes
Action
Some burners not lighting. Cooktop unplugged
Ensure cord is plugged into a live, grounded
outlet.
Blown fuse; tripped circuit breaker
Replace fuse or reset the circuit breaker.
Gas supply improperly connected or turned
on.
See rangetop Installation Instructions.
Burners not lighting.
Control knob improperly set.
Push in control knob; turn to Lite position.
• Burner caps not in place
• Burner base misaligned
• Clean the electrodes.
• Put cap on burner head.
• Align burner base.
A burner clicks during
operation.
Control knob in Lite position.
After burner ignites, turn knob to desired setting;
if burner still clicks, contact service technician.
Burners not burning
evenly.
Burners improperly assembled.
Review Pgs. 19 – 20.
Burners are dirty.
• Clean the burner components.
• Review Pgs. 19 – 22.
Oversized/yellow flames.
Wrong burner orifice installed.
Check burner orifice size; if you have wrong
orifice (LP gas instead of natural gas), call service
technician.
Burner sparks temporarily
after burner ignites.
Burner has not been used for a time or
ambient temperature is very cold
This is not a malfunction; set knob to HI for 1 min-
ute, then adjust flame to desired cooking level
Igniter sparks erratically
during cooking.
Flame is being distorted by draft, ventila-
tion-hood fan, or other means.
Eliminate drafts or other interference, or lower
hood's fan speed to end the sparking.
