Troubleshooting
If the cooktop malfunctions, before calling for service, review the tables in this section for
a possible resolution of the issue.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
B
urner knob is on, but there is
no flame.
Turn the burner knob to OFF.
There is a gas leak.
•
Evacuate the room/building/area.
•
From a neighbor's home, i
mmediately
call your gas supplier
, and
follow
the
ir
directions.
•
If you cannot reach your gas
supplier,
call the fire department.
Surface burner
Problem
Possible causes
Action
All burners do not
light.
The cooktop is unplugged.
Make sure the power cord is plugged into
a live, grounded outlet.
Blown fuse; tripped circuit
breaker
Replace the fuse or reset the circuit
breaker.
Gas supply not properly
connected or turned on
See the Installation Instructions.
Surface burners do
not light.
Control knob not set
properly.
Push in the control knob and turn it to the
Lite position.
•
Burner caps not seated.
•
Burner base misaligned.
•
Clean the electrodes.
•
Put burner cap on burner head.
•
Align burner base.
A burner clicks
during operation.
The control knob has been left
in the Lite position.
After burner ignites, turn control knob to
desired setting; if issue persists, contact
service technician.
The burners do
not burn evenly.
Burner components are not
assembled correctly.
Review pages 3
4-
3
6
.
Burners are dirty.
•
Clean the burner components.
•
Review pages 3
0-33
.
Very large or
yellow
burner flames
The wrong burner orifice is
installed.
Check burner orifice size; if you have wrong
orifice (LP gas instead of natural gas, vice
versa)
swith to correct orifice (pg. 3
2).
English
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