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Warranty and Service
What Is Covered—Certificate of Warranties: Dacor Cooktops
Within the 50 States of the USA, District of Columbia, and Canada*
Full 1-Year
Warranty
The warranty applies only to the Dacor appliance sold to the first-use purchaser, starting from the date of original
retail purchase or closing date for new construction, whichever period is longer. The warranty is valid on products
purchased
brand new
from a Dacor Authorized Dealer or other Dacor authorized seller.
If your Dacor product fails to function within one year of the original date of purchase due to a defect in material or
workmanship, Dacor will remedy it without charging you.
All cosmetic damage (e.g., scratches on stainless steel, paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of the original purchase date to qualify for warranty coverage.
Coverage
Limitations
Service will be provided by a Dacor-designated service company during regular business hours. (Service providers
are independent entities and are
not
agents of Dacor.)
These types of products carry a one-year parts warranty only:
• Dealer-display and model-home-display products with a production date greater than 5 years
• Products sold “As Is”
• Products installed for non-residential use (e.g., religious organizations, fire stations, bed and breakfast, spas, etc).
All delivery, installation, labor costs, and other service fees are the purchaser’s responsibility.
The warranty is null and void if the product’s serial numbers and/or tags are altered/defaced/missing.
The owner must provide proof of purchase or a closing statement for new construction upon request.
All Dacor products must be accessible for service.
Outside the 50 States of the USA, District of Columbia, and Canada*
Limited
1st-Year
Warranty
If your Dacor product fails to function within one year of the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, FOB Factory**, to replace the defective part.
All delivery, installation, labor costs, and other service fees are the buyer’s responsibility.
*The warranty is null and void if a non-UL-approved product is transported from the US; **(Free On Board at the Factory) Title (responsibility for the product) passes to the buyer
when the goods leave Dacor’s loading dock. Dacor pays the freight charges, but the
buyer
is responsible for claims against the product and for promptly notifying Dacor of product
shortages/damage/shipping errors. (For details/clarification on the subject of
FOB Factory
, contact Dacor Customer Service at the toll-free number provided.)
What Is Not Covered
• Slight color variations (due to differences in painted parts, kitchen lighting, product placement, etc)
• Service calls (to teach the user proper use and care of the product)
• Travel fees to islands/remote areas (ferries, toll roads, etc)
• Consequential/incidental damage (food/medicine loss, time away from work, restaurant meals, etc)
• Product failure (when product is used for commercial, business, rental, or any application other than residential use)
• Product failure (caused by improper product installation)
• Replacement of house fuses, fuse boxes, or resetting of circuit breakers)
• Product damage (caused by accident, fire, flood, power interruption, power surges, or other “acts of God”)
• Liability or responsibility for damage to surrounding property (cabinetry, floors, ceilings, and other structures/objects)
• Breakage, discoloration, or damage to glass, metal surfaces, plastic parts, trim, paint, or other cosmetic finish from improper use/abuse/care/neglect
• Consumable parts (e.g., filters, light bulbs).
Out of Warranty
Contact us if you experience a service issue beyond the standard warranty period. Dacor reviews each issue and customer concern to provide the best possible
solution under the circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES; THEREFORE, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR
INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT, DACOR SHALL BE ENTITLED TO
REIMBURSEMENT OF ALL COSTS AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR
IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.
Some states do not limit the length of an implied warranty, or do not exclude/limit inconsequential damages; therefore, the above exclusions/limitations may not
apply to you. This warranty gives you specific legal rights. You may also have other/additional rights depending on the state in which you reside.
Warranty
Review this section to learn the warranty and non-warranty terms and conditions concerning this product. For details/
clarifications, contact Dacor.