d3technologies.com
Unit D, 127-129 Great Suffolk Street, London SE1 1PP, UK. +44 (0)20 7234 9840
12
Care Package
We want to make sure you put your newly purchased d3 system(s) to best use. As a new customer of d3
Technologies, you will receive a free 3-day training course at your premises for those in your company who will
be working with the system. Your account manager will be in touch with you to discuss availability. You are also
entitled to a one-day refresher course per year in the following two years of your machine’s warranty at one of
our scheduled training days.
If you are not a new customer to d3 Technologies, we can fit new or trained staff in with our structured trainings
at no cost. Please contact your account manager to discuss your requirements.
If you buy multiple machines as one of our rental partners, we can host training at your facilities whereby you
can invite both staff and third party trainees.
What Care Package do I get with my d3?
Training
Product support is free with d3 as long as your machine is under warranty (3 years). d3 Designer comes with a
free support package of a year, after which you can subscribe to a yearly care package.
If you need us here’s how to get in touch:
1. Website. Please if possible check the online User Guide and knowledge base first before proceeding to step
two.
www.d3technologies.com/support
2. Email. If you cant find what you need on the website please email us at anytime, our team of support
engineers will usually get back to you within 24 hours. Use the online form on the URL above or e-mail
.
3. Phone. If it’s really urgent call us. We’re here for you!
+44 20 7234 9841
Support
As long as your machines are under warranty, you will get free software upgrades. d3 Designer comes with a
year of free software upgrade, further software upgrades will be part of the care package you can subscribe
to after the first year.
All software upgrades and additional notes will be sent via email as downloadable links - so please always
make sure we have your current contact information.
Software Upgrades
