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D-Link WNA-330 User Manual

Section 5 - Troubleshooting

1. How do I know if my adapter is installed properly?

Select the Hardware Tab.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the WNA-330.
Read the following descriptions if you are having problems. (The examples below are illustrated in Windows

®

XP. If

you have a different operating system, the screenshots on your computer will look similar to the following examples.)

Go to Start > My Computer > Properties.

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Содержание Rangebooster G WNA-2330

Страница 1: ......

Страница 2: ...tworks 23 My Wireless Networks 24 Support 25 About 26 Windows Vista 27 Wireless Networks 27 Wi Fi Protected Setup 28 Personal Identification Number PIN 29 My Wireless Networks 31 Add Profile 32 Modify Profile 33 Support 34 Windows XP Configuration Utility 35 Disabling The Windows XP Utility 36 Wireless Security 38 What is WEP 38 What is WPA 39 Configure WEP 40 Using the D Link Utility 40 Using the...

Страница 3: ... User Manual Table of Contents Wireless Basics 55 Networking Basics 60 Check your IP address 60 Statically Assign an IP address 61 Technical Specifications 62 Contacting Technical Support 64 Warranty 65 Registration 70 ...

Страница 4: ...eless Utility on CD System Requirements A laptop computer with an available 32 bit cardbus slot Windows 2000 Service Pack 4 or XP Service Pack 2 300MHz processor and at least 64MB of RAM An 802 11g or 802 11b access point for Infrastructure mode or another 802 11g or 802 11b wireless adapter for Ad Hoc mode Product Overview Package Contents ...

Страница 5: ...When traveling feel confident that your notebook will be able to work with the ever increasing number of wireless hotspots With an included configuration utility setup for your WNA 2330 is a straightforward process The utility keeps track of your most frequently used networks so you can rejoin them without hassle The WNA 2330 also supports the latest security features such as WPA and 802 1x making...

Страница 6: ...d cards That means you can still communicate with colleagues and friends while you have the ability to link to even more wireless networks Better Security with 802 1x andWPA With the WNA 2330 in your laptop PC you can securely connect to a wireless network using 802 1x for wireless authentication as well as WPA Wi Fi Protected Access providing you a much higher level of security for your data and ...

Страница 7: ... Link WNA 2330 User Manual Section 1 Product Overview Activity A blinking light indicates data is being transmitted Link A steady light indicates a connection to a wireless network Hardware Overview LEDs ...

Страница 8: ...adapters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at d...

Страница 9: ...Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Страница 10: ... Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 11: ...that is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to p...

Страница 12: ...r CD in the CD ROM drive The step by step instructions that follow are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D Drivers setup exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Dri...

Страница 13: ... to continue By default setup will install to the default location C Program Files Rangebooster G WNA 2330 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Click Next Select the Program Files folder location Click Next to continue ...

Страница 14: ... built in Windows Wireless utility Click Next to continue Insert the adapter into an available cardbus slot on your computer If the Found New Hardware Wizard appears click Cancel Click Next to continue Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Next to continue or click Scan to display the site survey page ...

Страница 15: ...tworks site survey Click on the network name SSID and click Connect If the wireless network you are trying to connect to is encrypted enter the WEP key or WPA PSK passphrase Click Next to continue Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now ...

Страница 16: ...tup will install to the destination folder C Program Files D Link WNA 1330 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location otherwise click Next to continue Under Program Folder you may use setup s default name type a new folder name or select one from the existing folders list Click Next to continue ...

Страница 17: ...lation WNA 1330 will start configuration This may take a few minutes Once configuration is complete insert the WNA 1330 into the PCMCIA slot Click Next to continue Once inserted the Found New Hardware window may pop up Click Cancel to continue setup ...

Страница 18: ...ess network refer to page 20 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS Select Connect to a wireless network using push button method with Wi Fi Protected Setup WPS and click Next to continue To connect to your network using the WPS push button configuration method click on the virtual button above PRESS ...

Страница 19: ... router within 2 minutes to establish a connection Click Next to continue When this screen appears you are successfully connected to your wireless network Click Finish to complete your setup If you are prompted to reboot your computer select Yes I want to restart my computer now Push Button Configuration PBC ...

Страница 20: ...click Next to continue Either enter the wireless network name SSID manually and click Next or click Scan to display the site survey page If you enter the SSID incorrectly you will be automatically brought to the site survey page Clicking the Scan button will display a list of wireless networks site survey Select the network name SSID and click Next ...

Страница 21: ...l Section 3 Configuration When this screen appears you are successfully connected to your wireless network Click Finish to complete your setup If you are prompted to reboot your computer select Yes I want to restart my computer now ...

Страница 22: ...30 uses the Configuration Utility as the management software The utility provides the user an easy interface to change any settings related to the wireless adapter After you have completed the installation of the WNA 2330 and whenever you start the computer the Configuration Utility starts automatically and the system tray icon is loaded in the toolbar Clicking on the utility icon will start the C...

Страница 23: ...e wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connect MAC SSID Channel Signal Security...

Страница 24: ... created New Button Modify Click New to create a new wireless network profile refer to page 18 Click Modify to edit a current profile refer to page 19 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network TheProfileDetailssectionwilldisplayinformation about the wireless network such as the network name SSID network type Infrastru...

Страница 25: ...25 D Link WNA 2330 User Manual Section 3 Configuration Support If you need help click the Support button A pane will appear to the right of the utility which will display information about the utility ...

Страница 26: ...26 D Link WNA 2330 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the WNA 2330 About ...

Страница 27: ...ans that the wireless connection is secure You must know the encryption key security settings to connect Displays the channel of the wireless network Button Opens up a new window for WPS setup See page 16 for more details Rescans for available wireless networks in your area Select a wireless network from the network display and click Connect If the network is secure a pop up window will appear Ent...

Страница 28: ...ion is a virtual button in the utility that connects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button located on the access point or wireless router within 120 seconds For more information refer to page 18 PIN Personal Identification Number is a unique number generated randomly by the wireless adapter s utility Ente...

Страница 29: ...n WPS visit the Wi Fi Alliance website at www wi fi org Make sure that your access point or wireless router is close by Write down the number on the screen Enter this number into your access point or wireless router Please refer to the manufacturer s manual for instructions Once you click Next you will have 2 minutes to enter this number into your access point or wireless router The adapter will t...

Страница 30: ...30 D Link WNA 2330 User Manual Section 3 Configuration When this screen appears you have successfully established connectivity Click Finish to complete your setup ...

Страница 31: ...ck New to create a new wireless network profile refer to page 31 for more information Click Modify to edit a current profile refer to page 33 for more information Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information about the wireless network such as the network name SSID and ...

Страница 32: ...r your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings SSID Profile Name OK Button Network Type Set Security ...

Страница 33: ...name for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings SSID Profile Name OK Button Network Type Set Security ...

Страница 34: ... Link WNA 2330 User Manual Section 3 Configuration Support If you need help click the Support button A panel will normally appear to the right of the utility which will display information about the utility ...

Страница 35: ...r icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility The utility will display any available wireless networks in your area Click on a network and click the Connect button Refer to the Wireless Security section for information on connecting t...

Страница 36: ...ink wireless utility you must disable the Windows XP wireless utility Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks In the Choose a Wireless Network window click Change Advanced Settings on the left side below Related Tasks ...

Страница 37: ...37 D Link WNA 2330 User Manual Section 3 Configuration In the Wireless Network Connection Properties window uncheck UseWindows to configure my wireless network settings and then click OK ...

Страница 38: ...ver your wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined b...

Страница 39: ...e authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key i...

Страница 40: ...n your system tray lower right corner of screen From the list of available wireless networks select the network you want to connect to and click Connect If the network is using WEP the screen as shown to the left will appear 2 Enter the WEP key exactly as it is on your wireless router or access point 3 Click the Show text in the password field box to see the WEP key Unchecking it will hide the key...

Страница 41: ...thentication to Shared Key 1 Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WEP under Set Security Option 3 Select Shared and then select the Key Length from the drop down menu 4 Enter the WEP key exactly as it is on your wireless router ...

Страница 42: ...e configuring your wireless adapter If you are joining an existing network you will need to know the WEP key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 43: ...work Connection box will appear Enter the WEP key and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WEP settings are correct The WEP key must be exactly the same as on the wireless router or access point ...

Страница 44: ... the D Link icon in your system tray lower right corner of screen 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA PSK the screen as shown to the left will appear 3 Enter the WPA PSK passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking it wil...

Страница 45: ...less devices 1 Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Passphrase under Set Security Option 3 Select TKIP or AES 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the ...

Страница 46: ...nt before configuring your wireless adapter If you are joining an existing network you will need to know the WPA PSK key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 47: ...on box will appear Enter the WPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router or access point ...

Страница 48: ...select TKIP or AES 3 Click on Advanced Config to continue 4 Next to EAPType select EAP TLS or EAP TTLS Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be se...

Страница 49: ...ick on Advanced Config to continue 4 Next to EAP Type select EAP TLS LEAP or EAP TTLS Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be selected Check this...

Страница 50: ...indows Vista utility as seen below If you receive the Wireless Networks Detected bubble click on the bubble to access the utility or Right click on the wireless computer icon located in your system tray lower right corner next to the time Select Connect to a network The utility will display all available wireless networks in your area Click on a network displayed using the SSID and click the Conne...

Страница 51: ...r provides solutions to problems that can occur during the installation and operation of the WNA 2330 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 52: ...Adapters Right click on D Link WNA 2330 Notebook Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link WNA 2330 Notebook Adapter D Link WNA 2330 Wireless Notebook Adapter ...

Страница 53: ...ateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and access points The SSID factory default setting for D Link products is default Double click on the WLAN icon in the taskbar The Link Info screen will display the SSID setting In Ad Hoc mode both wireless clients...

Страница 54: ...en connecting without an access point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered on both the WNA 1330 and the access point Double click on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as oth...

Страница 55: ...reless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicati...

Страница 56: ...ata from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device call...

Страница 57: ...ones laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy ...

Страница 58: ... task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place...

Страница 59: ...eless clients will connect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network adapters on each computer such as two or more WNA 2330 wireless network notebook adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or...

Страница 60: ... Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless ...

Страница 61: ...Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network S...

Страница 62: ...nge Indoors Up to 328 feet 100 meters Outdoors Up to 1 312 feet 400 meters Power Consumption PowerSave mode 28mA Standby mode 4 66mA Transmit mode 248mA Modulation Technology Orthogonal Frequency Division Multiplexing OFDM Complementary Code Keying CCK Receiver Sensitivity 54Mbps OFDM 10 PER 68dBm 48Mbps OFDM 10 PER 68dBm 36Mbps OFDM 10 PER 75dBm 24Mbps OFDM 10 PER 79dBm 18Mbps OFDM 10 PER 82dBm 1...

Страница 63: ...inches 8 7mm Weight 0 12 lb 55g Warranty 1 Year Maximum wireless signal rate derived from IEEE Standard 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental factors will adversely affect wireless signal range ...

Страница 64: ...ore you contact technical support please have the following ready Model number of the product e g WNA 2330 Hardware Revision located on the label on the adapter e g rev A1 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within C...

Страница 65: ...d product that D Link reasonably determines is substantially equivalent or superior in all material respects to the defective Hardware Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety 90 days whichever is longer and is subject to the same limitations and exclusions If a material defect is incapable of correction or if D Link determines ...

Страница 66: ...n the Limited Warranty as described herein notwithstanding anything stated herein to the contrary Submitting A Claim The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D Link as outlined below Customers need to provide their receipt proof...

Страница 67: ...care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manual for the product and normal maintenance Damage that occurs in shipment due ...

Страница 68: ...XCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable herein Some provinces do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitat...

Страница 69: ...eceiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including in...

Страница 70: ...WNA 2330 User Manual Appendix F Registration Version 1 2 December 15 2008 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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