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GVC-3000 User Guide

Troubleshooting

1) GVC - 3000 is unable to make a call using a phone number

a) Check that you dialed a valid number.

b) Check that your network cable is properly connected.

c) The Videophone is not connected to the Internet. Verify all network settings,

including DNS.

d) The Videophone is not registered with any SIP server.

2) GVC - 3000 is showing an off-hook message on the LCD.

a) The handset is off the hook. Make sure that the handset is in the cradle

properly.

3) GVC – 3000 shows a busy message on the alert after the call is tried.

a) Person you are trying to call is not ready for a SIP based Internet call. Wait

until the person you are trying to reach is ready.

b) Person you are trying to call is in a call or has rejected your call. Try your

call at a later time.

4) GVC - 3000 doesn’t ring with an incoming call

GVC - 3000 call forwarding feature is enabled. Un-check “

call forward

always

” and save your changes.

5) GVC - 3000 freezes-up while answering a call

a) GVC - 3000 is not functioning properly behind a firewall. See

troubleshooting question #7 on the following page.

6) Poor video in a call

a) Camera out of focus. The other party should focus their camera by twisting

the knob on GVC - 3000 until the image is in focus.

Содержание GVC-3000

Страница 1: ...GVC 3000 User Guide 1 GVC 3000 D Link Video Phone User Guide Updated for Firmware revision GVC 3000 0 9 8 ...

Страница 2: ...aging Contacts 20 5 1 Phone Book 20 5 1 1 Adding a Phone Book entry 20 5 1 2 Modifying Phone Book entries 23 5 2 Speed Dial 24 5 2 1 Adding a Speed Dial entry 24 5 2 2 Modifying Speed Dial entries 25 6 Get the best out of your Video Phone 26 6 1 Lighting 26 6 2 LCD viewing angle 26 6 3 Movement 26 6 4 Sound 26 6 5 Connecting to a TV 27 6 6 Before making a Call 27 7 Making and Answering Phone Calls...

Страница 3: ...l 41 8 2 5 QoS Configuration 42 8 2 6 Network Check 43 8 3 SIP Configuration 44 8 3 1 SIP Advanced Configuration 45 8 3 2 SIP Other Configuration 46 8 3 3 MWI Configuration 47 8 4 Managing Call Features 49 8 5 Voice Configuration 51 8 6 Video Configuration 53 8 6 1 Video Codec Configuration 53 8 6 2 Display Properties 54 8 7 Time Configuration 55 8 7 1 Manual mode 55 8 7 2 SNTP 55 8 8 Access Infor...

Страница 4: ...conference over the Internet With its advanced Jitter Buffer Management and perfect Lip Synchronization D Link Video Phone brings together toll quality voice and high quality video to the users delight It can send and receive Video at CIF or QCIF resolution up to 30 frames per second Through its On Screen Display OSD configuring the device making and receiving calls can be done in an extremely use...

Страница 5: ...OS d Supports CIF and QCIF resolutions e Up to 30 frames per second f Picture in Picture or Full Screen View g LCD TV NTSC PAL out 2 Audio Features a Encoding and Decoding i G 711 μ Law and A Law ii G 723 1 5 3 K bps iii G 729 AB b VAD and CNG c IP Level TOS d Adaptive Jitter Buffer e Automatic Gain Attenuation control f G 167 Echo Cancellation for Hands free Telephony 5 ...

Страница 6: ...Management a On Screen Display support for configuration b Software Upgrade using HTTP and FTP 5 Protocols a SIP RFC3261 and SDP RFC2327 b SIP REFER Method RFC3515 c RTP and RTCP RFC1889 and 3550 d RTP Payload Format for H 263 RFC2190 e RTP Payload Format for H 263 1998 RFC2429 f RTP Payload Format for MPEG 4 RFC3640 g RTP Payload Format for H 264 RFC3984 h DTMF TX RX support using Out of Band RFC...

Страница 7: ... accessories with this list In case of any discrepancy please contact your reseller 1 D Link Video Phone GVC 3000 2 Quick Installation Guide User Manual 3 Ethernet CAT5 UTP Straight through Cable 4 Standard Composite RCA Audio Video Cable 5 5V DC 4A Power Adapter Note Using a power supply with a different voltage rating damages the product and voids the warranty 7 ...

Страница 8: ...e characters to the left of the cursor while entering text View Opens a screen with Phonebook Speed dial and Call History dialing options Line1 Line 2 Message LED Alpha numeric Keypad Used while making a call or when entering text to configure the device Pressing 1 multiple times can be used to enter special characters Space can be entered by pressing 0 twice Privacy Used to stop audio or video tr...

Страница 9: ...s screen canceling the modifications done in the screen Contact button brings up the View screen A menu screen which would lead to the phone book speed dial call history dialing Voice Mail summary screen If you happened to be viewing one of the Phone Book or Speed Dial or Call History screens the respective screen would be shown The directional arrows are used to navigate through the interface Whi...

Страница 10: ...rease ringer and speaker volumes 1 2 2 LED Overview Line 1 LED and Line 2 LED would depict the activity on the lines respectively Line LED in a blinking state indicates that the Video Phone is trying to connect your call or Call is in an in active state Line LED in a glowing state indicates that the call is in connected state on that line Message Waiting LED would glow depicting that there are new...

Страница 11: ... connect the other end to your Ethernet network device GVC 3000 has an additional Ethernet port for connecting any device i e PC to the network working transparently as a switch Optional If you want to use a television instead of the built in TFT video display screen connect the supplied yellow and white RCA cables to the yellow and white RCA connectors on the GVC 3000 and to the matching audio vi...

Страница 12: ...a PC use additional Ethernet CAT5 UTP cable to connect your Video Phone s port labeled PC to your PC Connect your Video Phone to a router or residential gateway depending on your network When you have completed the connections your connected Video Phone should look similar to this 12 ...

Страница 13: ... a Obtain a SIP account to register with a SIP server if you do not have one b If you do not have a SIP account you can still use GVC 3000 to make calls provided the contact you are trying to reach has an E 164 number or you know the contacts complete URI SIPID Domain Port 3 1 On Screen Display D Link Video Phone is enriched with On Screen Display OSD on built in 5 Color LCD through which configur...

Страница 14: ...ill not hear you and the audio icon will appear with a cross through it If Audio Privacy is disabled by pressing the same key again the cross would not be present Video If you select Video Privacy by pressing the Video Privacy button the other party will not see you and the video icon will appear with a cross through it If Video Privacy is disabled the cross would not be present Privacy icons will...

Страница 15: ...ll History Call Section the missed call icon would disappear 4 3 Settings Button On pressing the button on the Main Page the Login screen would come up The access code would have to be provided if you want to login for changing the configuration of the device Once you provide the correct access code you would get the configuration screen You are now ready for configuring the device While configuri...

Страница 16: ...ial list a mechanism where you can store most frequently used numbers so that you can dial more easily or through call history View screen can also be obtained by pressing the View key on the keypad 4 4 1 Making Calls through Phone Book Press the phone book icon The phone book page would appear Select the contact that you wish to call Press the Call button Please refer section 5 1 1 for adding a p...

Страница 17: ...rough Call History Press the call history icon The call history page would appear Your videophone will store the last 20 dialed received and missed numbers respectively with the date and time the call was made received missed The total number of consecutive missed calls related to a particular contact would also be displayed in the parenthesis Consecutive received or dialed entries from to a parti...

Страница 18: ...call history You can select a contact from any one of the lists i e All or Dialed or Missed or Received and press Call button to place the call NOTE If you find the Call button disabled at any point of time in any of the screens it could be because a You are already in two calls b The error tone is being played You have to put your phone in the on hook state c There are no entries in the list 4 4 ...

Страница 19: ...l priority To retrieve voicemail messages press the Call button this will initiate an outgoing call to the MWI server to Voice Mail Number configured in the SIP Configuration You can follow the voice commands once you are connected to retrieve messages NOTE If you find the Call button disabled at any point of time in any of the screens it could be because d You are already in two calls e The error...

Страница 20: ...hone Book This screen would list out the contacts that you have in the phone book in alphabetical order 5 1 1 Adding a Phone Book entry 1 To add a new contact press the Add button A new screen would come up where the details of your new contact can be added 2 Name Enter the name of your contact in this field 3 Details The contact details can be of three different types namely an E 164 number or a ...

Страница 21: ...ield iii Phone No This field should contain the phone number part of the E 164 number b VOIP Number If your contact is registered with the same SIP server as you are registered with then you can add your contact by providing only the SIP ID of your contact For example if you are registered with xyz com and your contact s user ID is contact1 xyz com then in the VoIP No field enter contact1 to add y...

Страница 22: ... in user domain com 5062 the User ID is user provided by your VoIP service provider ii Domain For example in user domain com 5062 the domain is domain com provided by your VoIP service provider iii Port For example in user domain com 5062 the port is 5062 provided by your VoIP service provider The default is 5060 4 Press the Ok button to save the changes or Cancel button to discard the changes 22 ...

Страница 23: ...n to delete Please note that if the contact you wish to delete is configured for speed dial or for a call feature that feature would be disabled if you agree to delete the contact Note Adding modifying a Contact shall ensure the change to come into effect ONLY till the device restarts Please Save Current Configuration to retain the modification permanently 23 ...

Страница 24: ...indices 0 to 9 can be configured By traversing through Settings Dial Configuration Speed Dial you can register new speed dials for your contacts modify the previously configured ones or remove the unwanted speed dials 5 2 1 Adding a Speed Dial entry 1 To add a speed dial entry specify a speed dial Index and press on Add button 2 The Phone Book screen opens showing your existing contacts 24 ...

Страница 25: ...contact to your speed dial list Cancel button would discard the changes that you have made 5 2 2 Modifying Speed Dial entries 1 Highlight the entry you wish to modify 2 Press the Edit button to modify or Remove button to delete the entry Note Adding modifying a speed dial entry shall ensure the change to come into effect ONLY till the device restarts Please Save Current Configuration to retain the...

Страница 26: ... 6 3 Movement Too much movement tends to result in a jerky picture Avoid having a lot of movement in the background This doesn t mean you have to sit completely still just move naturally but be aware that if you wave your arms around the person you are calling may see a jerky picture Remember too that a small movement near the camera is just as bad as a big movement at a normal distance If you hav...

Страница 27: ...ou are using an MCU Multi point Control Unit to conference with more than one caller with video from several sources on the screen 6 6 Before making a Call Use the local view image to check that the camera is pointing where you want it to and that it is in focus If necessary adjust the camera brightness sharpness and contrast to give a good picture See the section on Video Properties for details o...

Страница 28: ... call gets terminated 7 2 Making Calls You can make a call in two ways 1 Manual Dial Go off hook by lifting the handset from the cradle or by switching on the speaker to get the manual dial screen Here you can enter your contact s complete URI User ID Domain and Port or the speed dial number associated with any of your known contacts followed by speed dial key sequence to make the call Numeric and...

Страница 29: ...SIP URI i Phone No Destination SIP account number For example in user domain com 5062 the phone number would be user ii Domain Destination SIP server For example in user sipserver com 5062 the domain would be sipserver com Note that if this field is left empty it is assumed that the destination that you are trying to reach is registered with the same SIP server that you are registered with The sip...

Страница 30: ...e already in a call then to make a second call you would have to flip the hook flash to get the manual dial screen Press the phone book icon or call history icon to get to the respective screen to make the call b Press the Contact key on the keypad c Go to the main screen and press the View button Once the call has been initiated the main screen would be shown with appropriate status messages the ...

Страница 31: ...would be turned on automatically 3 If you are already in a call enter the HOLD sequence 1 on the alert box or flip the hook flash GVC 3000 would accept the call and then put the called party on hold Once you accept the call you can hear the calling party in hands free handset mode as explained in Handset and Speaker phone mode If you do not wish to answer the call you can press the Reject button o...

Страница 32: ...ring the HOLD key sequence 1 7 5 3 Call Hold While in conversation tapping the hook flash will put the other party on hold You can enter the HOLD sequence 1 for the same purpose You can resume the conversation by tapping the hook flash again or entering HOLD sequence 1 in the phone number field of Manual Dial screen The appropriate status messages would be displayed on the main screen Note When yo...

Страница 33: ...1 active call 7 5 5 Mute audio and Freeze video When you press the Audio Privacy button other party in call can no longer hear you The audio privacy icon would appear with a cross on the main screen to remind you that you have enabled audio privacy To cancel audio mute press the Audio Privacy button again The audio privacy icon would appear without a cross to confirm that you are no longer muted W...

Страница 34: ...old and try making another call You get an incoming call 7 5 8 Self Remote toggle By default the local video would be displayed in the smaller window of the main screen while the remote video would be displayed in the larger window of the main screen You can toggle the local and remote video by pressing the Self Remote Toggle button 7 5 9 LCD TV toggle You can toggle between LCD and TV display by ...

Страница 35: ...nnected through cable TV this is what you re using You are connected to the Internet through a cable modem NOT your common dial up modem connected to your TV cable Fixed IP This is commonly called LAN Local Area Network If all you have is a jack in the wall or a long cable slinking up to your desk and no modem ADSL cable or dial up in sight this is probably what you have 8 1 2 Pre requisites to co...

Страница 36: ...r network 8 2 1 Network Address Configuration The Network Address screen Settings Network Configuration IP Configuration asks for the information that is necessary to connect a GVC 3000 call over the Internet There are three types of network connections to choose from Static DHCP and PPPoE If you do not know which to choose or you do not have enough information to complete this section please cont...

Страница 37: ...e requires the input of specific IP address information IP Address Input the IP Address provided from your router configuration settings ISP or network administrator Subnet Mask Input the Subnet mask provided from your router configuration settings ISP or network administrator Gateway Input the Gateway address provided from your router configuration settings ISP or network administrator 37 ...

Страница 38: ... PPPoE Choose this option when connecting directly to a DSL modem that offers a PPPoE connection User Name PPPoE user name provided by the ISP Password Enter the PPPoE password Please note that the Password can be alpha numeric To enable easy entering of alpha numeric text on a password field the entered character is shown at the right end of the box for a split second 38 ...

Страница 39: ...in Name System DNS server If you chose static IP on the Network Address screen described on the previous pages it would be useful to provide the DNS Primary Server settings If you chose DHCP or PPPoE modes on the Network Address screen these values can be left blank as they are obtained from the server You should be able to get both of these settings from your router configuration settings ISP or ...

Страница 40: ...odec and resolutions for making and receiving the calls Network Type Chosen Audio Codec Supported Video Codec Supported Note Dial up G723 G729 H264 xDSL 64 G723 G729 H264 The unsupported Codec shall be disabled and can not be configured in the Audio Configuration and Video Codec Configura tion screens Cable Modem All Codec All Codec xDSL 128 All Codec All Codec ISDN 128 All Codec All Codec xDSL 25...

Страница 41: ...IP sharing has been enabled the RTP port range could be specified by your administrator Press the Stun button to get the STUN Configuration screen STUN Configuration If the Stun Server setting is enabled then the GVC 3000 NAT traversal mechanism would behave according to the STUN client specification Under this mode the embedded STUN client inside the GVC 3000 will attempt to detect if and what ty...

Страница 42: ...d Most of the STUN servers do not ask for authentication User name and Password can be left blank in those cases Please note that the Password can be alpha numeric To enable easy entering of alpha numeric text on a password field the entered character is shown at the right end of the box for a split second 8 2 5 QoS Configuration Settings Network Configuration Quality of Service 42 ...

Страница 43: ...here in 0 means QoS not being applied and packets would be transmitted as normal packets The above implementation is in conformance to Differentiated Services compliant routers in the network and other v2ip phones Please contact your network administrator for further assistance The entire Network related Configuration require Save for the changes to come into effect 8 2 6 Network Check You can det...

Страница 44: ...P service provider In most of the accounts SIP ID shall be your phone number for others to call you Display Name This name is displayed to other parties when they are connected to you SIP Server For example in user domain com 5062 the domain is domain com provided by your VoIP service provider SIP Port For example in user domain com 5062 the port is 5062 provided by your VoIP service provider The ...

Страница 45: ...y the SIP ID but certain servers provide the flexibility of having different user name Password Provided by the service provider Please note that the Password is alpha numeric To enable easy entering of alpha numeric text on a password field the entered character is shown at the right end of the box for a split second Press Next button to configure Other SIP details You can at anytime press Back o...

Страница 46: ...send and receive SIP messages The default is 5060 Change in Local port It does not come into effect immediately Please Save Current Configuration for the change to come into effect Message Waiting Indication Voice mail Message Waiting Indication MWI feature provides an indication upon arrival of new Voice mail messages The Message Waiting LED will glow to provide a visual indication for new Voice ...

Страница 47: ...out indicating that you need not have to enter the details again Do not select this if you like to configure the MWI details User ID This specifies the phone number of the Phone with which it subscribes with MWI server Normally this would be same as the SIP Phone number Server This field specifies the IP or domain name of the server for MWI service Port This specifies the Port number of the MWI se...

Страница 48: ...e your voice messages please refer section 4 4 4 Note Pressing Apply on this screen shall ensure the changes to come into effect ONLY till the device restarts Please Save Current Configuration to retain configuration permanently 48 ...

Страница 49: ... support call waiting feature Please refer section 7 5 1 for better understanding of this feature Call forward always Unconditionally forward your call Press the Edit button to view the contacts in your phone book Select a contact from the phone book and press Ok to confirm the destination Call forward when busy Forwards your call when you are engaged in conversation or when your receiver is not i...

Страница 50: ...not make sense if this feature is enabled 2 To enable any of the call forwarding features we have to first add the destination in the phone book and then try enabling the required feature Note Pressing Apply on this Configuration screen shall ensure the changes to come into effect ONLY till the device restarts Please Save Current Configuration to retain configuration permanently 50 ...

Страница 51: ...ree types of audio Codec G 729 G 723 and G 711 A μ You can set the priorities of these three Codec in the order you would want to use Country specific tone settings can also be adjusted in this screen Note that your phone would automatically choose the most appropriate Codec based on what Codec other party supports to enable call You can choose the Codec that you would like to use and assign it a ...

Страница 52: ...e Codec has to be enabled Country GVC 3000 generates tones to indicate busy ringing dial tone and similar The setting of country determines which tone set is to be used Note Pressing Apply on this Configuration screen shall ensure the changes to come into effect ONLY till the device restarts Please Save Current Configuration to retain configuration permanently 52 ...

Страница 53: ...ne 8 6 1 Video Codec Configuration Settings Video Configuration Video Codec Configuration You can choose the Codec that you would like to use and assign it a priority Disabling a Codec makes it unusable during negotiation Note Same Codec can not be selected at different priorities If all Codec are disabled device can make and receive only audio calls No video call is possible 53 ...

Страница 54: ...Video Privacy keeps your video from being sent to the remote party The person on the other end of the video conference call will not be able to see you if this setting is checked This shall be applicable to all the calls To send video when you are in a call press the video privacy key on the keypad Picture In Picture Picture in Picture PIP is a feature provided by your Video Phone By enabling PIP ...

Страница 55: ...synchronized with an SNTP server for your time zone Server NTP server address provided by your administrator or any public timeserver For example pool ntp org is a big virtual cluster of time servers Time Zone Time zone is the region of earth that has adopted the same standard time Select the most appropriate time zone or contact your administrator Note The configuration screen requires Save for t...

Страница 56: ...is configured in minutes The access code can also be changed in this screen Modifying the Access Code is advised as it makes GVC 3000 less vulnerable to misuse New Access Code The code you enter is the secret code that should be provided to Login GVC 3000 configuration Re Type Access Code Re type the secret code for confirmation Forgotten password can be reset by factory reset through key sequence...

Страница 57: ...rmation Settings General System Information All the required Information regarding GVC 3000 like the system name serial number software and hardware versions network address system contact and System date are available in this screen 57 ...

Страница 58: ...fault values which were programmed at factory You will be asked to confirm the choice WARNING You will lose all configuration modifications you have made if you continue with this option All parameters like call features phone book speed dial entries network settings audio configuration etc will be set to system defaults 58 ...

Страница 59: ...de come into effect immediately but are LOST once the system restarts In the screens having Ok button the modifications DO NOT come into effect until they are permanently saved In both the cases to permanently retain the configuration press the Save Current Configuration button WARNING Changes in some fields may require your phone to restart and in this case all the current calls if there are any ...

Страница 60: ... for confirmation If you wish to logout press Accept The unsaved changes done to your configuration shall be retained even after logout ONLY till the device restarts Please Save Current Configuration to retain configuration permanently The same is applicable if the device logs out automatically after the period of inactivity 60 ...

Страница 61: ...grade at regular intervals you can configure automatic mode and set the frequency parameters of the device there by allowing the device to upgrade with the latest firmware automatically The frequency of upgrade can be a weekly check at the server or a monthly update For a monthly once upgrade specify the date of the month and the time at which GVC 3000 has to interact with the configured server to...

Страница 62: ...During the upgrade phone functionalities will be blocked and user will see a message with regard to Upgrade Notification being displayed Along with notification screen displays the upgrade progress information also In the Automatic mode before starting with the upgrade procedure you can cancel the upgrade by pressing on the cancel button on the confirmation dialog 8 13 2 Manual mode Upgrade can al...

Страница 63: ...ss needs to be set to a valid URL of a HTTP FTP server Server name can be either a domain name or an IP address Port Server port address By default HTTP server port is 80 and FTP port is 21 FTP server requires authentication to download and initiate upgrade User Name User name provided to access the FTP Server Password Password to access the FTP Server Please note that the Password is alpha numeri...

Страница 64: ...ny of the versions and press Upgrade to initiate the upgrade GVC 3000 would then initiate the upgrade with the selected version The version file shall be downloaded into the phone s memory Upon verification of checksum the new code image will be saved into the Flash If firmware upgrade fails for any reason e g FTP HTTP server is not responding there are no code image files available for upgrade or...

Страница 65: ...p time Then fail safe mechanism adopted by GVC 3000 shall ensure to bring up the device using a backed up image of the old firmware You need to perform an upgrade again to achieve the latest version WARNING All active calls would be disconnected on initiating firmware upgrade and no configuration calls can be made until Software upgrade is over 65 ...

Страница 66: ... alert after the call is tried a Person you are trying to call is not ready for a SIP based Internet call Wait until the person you are trying to reach is ready b Person you are trying to call is in a call or has rejected your call Try your call at a later time 4 GVC 3000 doesn t ring with an incoming call a GVC 3000 call forwarding feature is enabled Un check call forward always and save your cha...

Страница 67: ...g this b The Videophone is not functioning properly behind NAT Network Address Translation Go to Settings Network Configuration NAT Traversal and enter the Videophone s public IP address which is given to you by either your ISP or network administrator c It could be because the Codec negotiation could have failed with the other party 8 Video freezes during a call a Far side muted their video If th...

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