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Troubleshooting (continued)
8. Why can’t I connect the DWL-G820 to my network?
Check that the LED indicators for the broadband modem are indicating normal
activity. If not, there may be a problem with the broadband connection.
Check that the LED indicators on the wireless router are functioning properly. If
not, check that the AC power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway, and DNS settings are correctly
entered for the network.
In Infrastructure mode, make sure the same Service Set Identifier (SSID) is
specified on the settings for the wireless clients and access points. The SSID
factory default setting for D-Link products is default.
In Ad-Hoc mode, both wireless clients will need to have the same SSID. Please
note that it might be necessary to set up one client to establish a BSS (Basic
Service Set) and wait briefly before setting up other clients. This prevents several
clients from trying to establish a BSS at the same time, which can result in
multiple singular BSSs being established, rather than a single BSS with multiple
clients associated to it.
Check that the Network Connection for the wireless client is configured properly.
Select Infrastructure when connecting to a wireless router and select Ad-Hoc
mode when connecting without an access point.
If security is enabled, make sure that the correct encryption key or passphrase
is entered on both the DWL-G820 and the wireless router or Ad-Hoc client.
D-Link products let you access your network from virtually anywhere you want.
However, the positioning of the products within your environment will affect the
wireless range. Please refer to Installation Considerations in the Wireless
Basics section of this manual for further information about the most advantageous
placement of your D-Link wireless products.
9. What variables may cause my wireless products to lose
reception?
10. Why does my wireless connection drop?
Antenna orientation – try different antenna orientations for the DWL-G820. Try to
keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security
systems, ceiling fans, and lights, your wireless connection will degrade
dramatically or drop altogether. Try changing the channel on your router, access
point and all other devices on the network to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate
RF noise, like microwaves, monitors, electric motors, etc.
