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D-Link DWA-65 User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DWA-652)

• Hardware Revision (located on the label on the adapter (e.g. rev A1))

• Serial Number (s/n number located on the label on the adapter).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions
and answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

24 hours a day, seven days a week.

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Monday to Friday 7:30am to 9:00pm EST

Internet Support:

http://support.dlink.ca

Содержание DWA-652

Страница 1: ......

Страница 2: ...y Wireless Networks 17 Support 20 About 21 Windows XP Configuration Utility 22 Disabling The Windows XP Utility 23 Wireless Security 25 What is WEP 25 What is WPA 26 Configure WEP 27 Using the D Link Wireless Connection Manager 27 Using the Windows XP Utility 29 Configure WPA WPA2 Passphrase 31 Using the D Link Wireless Connection Manager 31 Using the Windows XP Utility 33 Troubleshooting 35 Wirel...

Страница 3: ...er on CD System Requirements A laptop computer with an available 32 bit Cardbus slot Windows 2000 Service Pack 4 or XP Service Pack 2 CD ROM Drive 20MB Hard Disk Space A draft 802 11n 802 11g or 802 11b access point for Infrastructure mode or another 802 11n 802 11g or 802 11b wireless adapter for Ad Hoc networking mode Product Overview Package Contents ...

Страница 4: ...a Xtreme N router and stay connected from virtually anywhere in the home This notebook adapter supports WEP WPA and WPA2 encryption to prevent outside intrusion and protect your personal information from being exposed D Link s Quick Setup Wizard guides you step by step through the installation process The D Link Wireless Manager is included with this product to keep track of all your most frequent...

Страница 5: ... to link to even more wireless networks Better Security with 802 1x and WPA With the DWA 652 in your laptop PC you can securely connect to a wireless network using 802 1x for wireless authentication as well as WPA Wi Fi Protected Access providing you a much higher level of security for your data and communication than has previously been available 32 bit Cardbus Performance Plug Play Connectivity ...

Страница 6: ...nk DWA 652 User Manual Section 1 Product Overview Hardware Overview LEDs Activity LED A blinking light indicates data is being transmitted Link LED A steady light indicates a connection to a wireless network ...

Страница 7: ...adapters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at d...

Страница 8: ...Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Страница 9: ...Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Страница 11: ... CD in the CD ROM drive The step by step instructions that follow are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D DWA652 exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Drivers Ada...

Страница 12: ...ppear By default setup will install to the default location C Program Files D Link DWA 652 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Select the Program Files folder location Click Next Click Next Click Next ...

Страница 13: ...Link manager or the built in Windows Wireless utility Insert the adapter into an available cardbus slot on your computer If the Found New Hardware Wizard appears click Cancel Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page Click Next Click Next Click Next ...

Страница 14: ... User Manual Section 2 Installation Click on the network name SSID and click Next Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now Click Next Click Finish ...

Страница 15: ...Link Wireless Connection Manager The D Link DWA 652 uses the Wireless Connection Manager as the management software The manager provides the user an easy interface to change any settings related to the wireless adapter Clicking on the Wireless Connection Manager icon on the desktop will start the Configuration If you are using Windows XP please skip to page 22 Double click the Wireless Conection M...

Страница 16: ... wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connect MAC SSID Channel Signal Security ...

Страница 17: ...reated New Button Modify Click New to create a new wireless network profile refer to page 18 Click Modify to edit a current profile refer to page 19 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network TheProfileDetailssectionwilldisplayinformation about the wireless network such as the network name SSID network type Infrastruct...

Страница 18: ... Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure If you are connecting to another wireless client such as an adapter select Ad Hoc Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Securi...

Страница 19: ...rom the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 20: ...20 D Link DWA 652 User Manual Section 3 Configuration Support If you need help click the Support button A pane will appear to the right of the utility which will display information about the utility ...

Страница 21: ...21 D Link DWA 652 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the DWA 652 About ...

Страница 22: ... icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility The utility will display any available wireless networks in your area Click on a network and click the Connect button Refer to the Wireless Security section for information on connecting to...

Страница 23: ...reless Connection Manager you must disable the Windows XP wireless utility Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks In the Choose a Wireless Network window click Change Advanced Settings on the left side below Related Tasks ...

Страница 24: ...anual Section 3 Configuration In the Wireless Network Connection Properties window uncheck UseWindows to configure my wireless network settings and then click OK Double click the Wireless Conection Manager icon on your desktop ...

Страница 25: ... wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by enteri...

Страница 26: ...e authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key i...

Страница 27: ...e clicking on the D Link icon on your desktop From the list of available wireless networks select the network you want to connect to can click Connect If the network is using WEP the screen as shown to the right will appear 2 Enter the WEP key exactly as it is on your wireless router or access point 3 Click the Show text in the password field box to see the WEP key Unchecking it will hide the key ...

Страница 28: ... set the authentication to Shared Key 1 Open the Wireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WEP under Set Security Option 3 Select Shared and then select the Key Length from the drop down menu 4 Enter the WEP key exactly as it is on your wireless router or access p...

Страница 29: ...e configuring your wireless adapter If you are joining an existing network you will need to know the WEP key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 30: ...ork Connection box will appear Enter the WEP key and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WEP settings are correct The WEP key must be exactly the same as on the wireless router or access point ...

Страница 31: ...on Manager by double clicking on the D Link icon on your desktop 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA PSK the screen as shown to the left will appear 3 Enter the WPA PSK passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking it will...

Страница 32: ...n all wireless devices 1 Open the Wireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Passphrase under Set Security Option 3 Select TKIP or AES 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the network Allo...

Страница 33: ...nt before configuring your wireless adapter If you are joining an existing network you will need to know the WPA PSK key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 34: ...n box will appear Enter the WPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router or access point ...

Страница 35: ...r provides solutions to problems that can occur during the installation and operation of the DWA 652 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 36: ... Right click on D Link DWA 652 Xtreme N Notebook Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 652 Xtreme N Notebook Adapter D Link DWA 652 Wireless Notebook Adapter ...

Страница 37: ...ateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and access points The SSID factory default setting for D Link products is dlink Double click on the WLAN icon in the taskbar The Link Info screen will display the SSID setting In Ad Hoc mode both wireless clients w...

Страница 38: ...en connecting without an access point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered on both the DWA 652 and the access point Double click on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as othe...

Страница 39: ...eless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Страница 40: ...ata from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device call...

Страница 41: ...ones laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy ...

Страница 42: ...task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place ...

Страница 43: ...eless clients will connect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network adapters on each computer such as two or more DWA 652 wireless network notebook adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or ...

Страница 44: ...Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless n...

Страница 45: ...tep 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Se...

Страница 46: ...E Dimensions Item WxDxH 2 1 x 4 7 x 0 3 Packaging WxDxH 6 8 x 9 5 x 1 4 Weight Item 0 1 lbs Packaging 0 5 lbs Warranty 1 Year Maximum wireless signal rate derived from IEEE Standard 802 11g and Draft 802 11n specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower ...

Страница 47: ... located on the label on the adapter e g rev A1 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 24 hours a day seven days a week Internet Support http support dlink com For cus...

Страница 48: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Страница 49: ...see for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied t...

Страница 50: ... return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse fau...

Страница 51: ...MEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY G...

Страница 52: ...a Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This d...

Страница 53: ...ce and 2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This device has been designed to ...

Страница 54: ... DWA 652 User Manual Appendix F Registration Version 1 0 August 21 2006 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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