D-Link Systems, Inc.
Network Configuration
56
DVC-000 User’s Manual
Troubleshooting
1. The DVC-2000 will not make a call using a phone number
Check that you did not misdial the number.
The VideoPhone is not connected to the Internet.
The VideoPhone is not registered with the Directory Service. It may take the
VideoPhone up to 10 minutes to register. Verify all network settings, including
DNS.
Far side of the call is not registered with the Directory Service. If you are
calling someone who has an videoconference endpoint besides a DVC-2000
VideoPhone, you will have to make direct IP calls to them. If the far side has a
DVC-2000 VideoPhone and you cannot connect to them via the Directory Service,
they are probably not registered.
2. The DVC-2000 can’t make direct IP calls
VideoPhone is not connected to the Internet. See the Internet Connection section
in this Troubleshooting Guide.
The person you are trying to call is unreachable. Ensure the IP address of the
person you are trying to call is correct.
3. The telephone or television produces an off-hook signal
The telephone is off the hook. Hang up the phone.
4. The telephone or television produces a fast busy signal
Person you are trying to call is not registered with the directory service. Call the
person using direct IP or wait until the person is registered with the directory
service.
Person you are trying to call is in a call or has rejected your call. Try your call at
a later time.
5. Telephone doesn’t ring with an incoming call
VideoPhone is set for Auto-Answer. If the VideoPhone is set up for Auto-Answer
then the phone will not ring with an incoming call. Fix by turning off Auto-Answer
via the Settings>General menu.
Telephone cable is not properly plugged in to wall or DVC-2000. Verify that the
cable is connected properly.
6. VideoPhone freezes-up while answering a call
VideoPhone is not functioning properly behind a firewall. See troubleshooting
question #8 on the following page.
