Making a Call
D-Link DPH-300S User Manual
42
Troubleshooting
1. The DPH-300S will not make a call using a phone number
„
Check that you did not misdial the number.
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The phone is not connected to the Internet.
The phone is not registered with the Network Manager. It may take the phone a few minutes to register. Verify all network settings,
including DNS.
Far side of the call is not registered with the Network Manager. If you are calling someone who has an videoconference d e v i c e i n
a d d i t i o n t o a DPH-300S, you may have to make direct IP calls to them.
2. The DPH-300S can’t make direct IP calls
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The phone is not connected to the Internet. See the Internet Connection sections of this user manual.
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The person you are trying to call is unreachable. Ensure the IP address of the person you are trying to call is correct.
3. The DPH-300S p roduces an off-hook signal
„
The telephone is off the hook. Hang up the phone.
4. The DPH-300S produces a fast busy signal
„
Person you are trying to call is not registered with the Network Manager. Call the person using direct IP or wait until the person is registered
with the Network Manager.
„
Person you are trying to call is in a call or has rejected your call. Try your call at a later time.
5. DPH-300S doesn’t ring with an incoming call
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Telephone cable is not properly plugged into the wall or the DPH-300S. Verify that the cable is connected properly.
6. Phone freezes-up while answering a call
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Phone is not functioning properly behind a firewall. See page 65 “Router Port Configuration”.
