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D-Link DHP-W310AV User Manual

Section 4 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DHP-W310AV. Read the following descriptions

if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your

computer will look similar to the following examples.)

1. Why am I unable to access the web-based configuration utility?

When entering the IP address of the D-Link DHP-W310AV (

192.168.0.50

), you are not connecting to a website on the Internet or have to be

connected to the Internet. The device has the utility built-in from the factory. Your computer must be on the same IP subnet to connect to the

web-based utility. You may also enter

http://dlinkapWXYZ.local.

(on the Wi-Fi Configuration Card) instead of the IP address.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer® 7.0 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8.0 and higher
- Apple Safari 4.0 and higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect

to a different port on the device if possible. If the computer is turned off, the link light may not be on.

• Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,

and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information

on disabling or configuring it.

Содержание DHP-W310AV

Страница 1: ...DHP W310AV User Manual PowerLine AV Wireless N Mini Extender Version 1 0 11 14 2012 ...

Страница 2: ...atic IP 18 PLC Settings 19 Advanced 20 MAC Address Filter 20 Advanced Wireless 21 User Limit 22 Tools 23 Admin 23 System 24 Firmware 25 Time 26 System Check 27 Status 28 Device Info 28 Logs 29 Statistics 30 Wireless 31 IPv6 32 Support 33 Wireless Security 34 What is WEP 34 What is WPA 35 Configuring WEP 36 Configuring WPA WPA2Personal 37 Connecting to a Wireless Network 38 Using Windows 7 38 Using...

Страница 3: ...DHP W310AV User Manual Table of Contents How does wireless work 51 Wireless Local Area Network WLAN 51 Networking Basics 54 Check your IP address 54 Statically Assign an IP address 55 Technical Specifications 56 ...

Страница 4: ...nual Section 1 Product Overview D Link DHP W310AV PowerLine AV Wireless N Mini Extender CAT5 Ethernet Cable CD ROM with Software and User Manual Wi Fi Configuration Card Wi Fi Configuration Note Package Contents Product Overview ...

Страница 5: ... speeds over a home s existing electrical wiring This fast transmission speed provides ample bandwidth suitable for streaming high quality video HDTV signals while simultaneously providing high speed Internet access throughout the home With Quality of Service QoS support the performance of applications which require real time communication such as VoIP phonecalls and multiplayer online games will ...

Страница 6: ...ic ensuring that multimedia applications do not experience glitches while web surfing and downloads are in progress This device provides ample network bandwidth enabling digital home consumers to tap into existing electrical wiring for high quality multimedia streaming Convenient Setup and Secure Operation The DHP W310AV plugs directly into a power outlet and does not require any additional cables...

Страница 7: ...User Manual Section 1 Product Overview Hardware Overview Connections 1 ON OFF Turns the device ON or OFF 2 RJ 45 10 100BASE TX Ethernet Port Connects to Digital Media Devices PCs Game Consoles Network Storage Devices 1 2 1 ...

Страница 8: ...Connect Button Push this button to create a secure Powerline connection with another adapter More on this connectionisavailableat PowerlineNetwork QuickSetup onpage12and HardwareInstallation ForWireless Router on page 13 It can also be used to connect usingWi Fi Protected Setup WPS To connect using WPS press this button then press the WPS button on your wireless client 1 2 ...

Страница 9: ...e power supply A blinking light indicates it is in sleep mode or seeking a Powerline connection 2 Wireless LED A solid light indicates that the wireless segment is ready 3 Powerline LED A solid light indicates that a Powerline connection is established 4 Ethernet LED A solid light indicates a connection to an Ethernet enabled device 2 2 4 1 3 ...

Страница 10: ... existing Powerline AV device for 3 seconds Then press the Common Connect Button on the DHP W310AV PowerLine AV Wireless N Mini Extender for 3 seconds This must be done within two minutes after pressing the Common Connect Button on the first device The Powerline devices will reboot Read the Wi Fi advice on the next page and continue to Configuration Note NetworkconnectivityisconfirmedwhenthePowerl...

Страница 11: ...feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to position the ...

Страница 12: ...as this might prevent it from working correctly or negatively impact network performance 3 Avoid using the Powerline devices in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer or a refrigerator This may prevent the adapter from working correctly or negatively impact network performance 4 Verify that your Powerline devices are electrically r...

Страница 13: ...ical position 4 Use the device in a dry location and avoid placing it in humid environments 5 Do not submerge the device in liquid or attempt to clean it with liquids or solvents To clean the device disconnect it from the power outlet and use a damp towel 6 Keep the device out of direct sunlight 7 Do not cover or block the vents on the device 8 Make sure that the device has adequate room for venti...

Страница 14: ...e configuration utility open a web browser such as Internet Explorer and enter either http dlinkapWXYZ local this is on theWi Fi Configuration Card or http 192 168 0 50 in the address field By default Admin will be the User Name Leave the password blank If you receive a Page Cannot be Displayed error please refer to Troubleshooting on page 48 for assistance You will automatically proceed to the Se...

Страница 15: ...Link Setup Use the wizard s on screen incstructions to conveniently set up your network if you have not yet You can also manually configure your network Wi Fi settings are covered at Wireless Settings on page 16 and Powerline settings are at PLC Settings on page 19 ...

Страница 16: ... may also put the DHP W310AV on a different network WPA WPA2 is more secure than WEP WEP shouldonlybeusedifyouhaveolderdevices that are unable to use WPA Use of TKIP AES security framework provides the optimum mix of security and compatibility Please referto WirelessSecurity onpage34formore information Choose a password that is strong A good password uses both letters and numbers in unpredictable ...

Страница 17: ... Fi Configuration Card Usethedrop downmenutoselectDynamic IP DHCP to automatically obtain an IP address on the LAN private network For Static IP setup see the next page Your Internet Service Provider ISP may require this to be set a certain way for Internet access Contact your ISP regarding such requirements This shows the current IPv6 address of the DHP W310AV on your network Click Save Settings ...

Страница 18: ...dress is 192 168 0 50 If you change the IP address once you click Apply you will need to enter the new IP address in your browser to return to the configuration utility You can also connect with the device name See previous page Enter the Subnet Mask Enter the Gateway This is usually the LAN or internal IP address of your router This is the Domain Name Server that looks up addresses on the Interne...

Страница 19: ...Network Name it is less secure than a private Network Name Select this option if you wish to make your Powerline network more secure by using a private Network Name ClickthisbuttontoscanfornewPowerlinedevices This is automatically done periodically and upon loading this page ThissectionprovidesinformationonthePowerline AV devices on your Powerline network Here you can set the Quality of Service Qo...

Страница 20: ... means this function is currently disabled You may make a note for your convenience such as My PC or My friend s smartphone Enter the MAC address you would like to filter To find the MAC address on a computer please refer to Networking Basics on page 54 Click Save Settings to activate and save Note If you are filtering to ALLOW only the listed devices make sure to add your own computertothelistory...

Страница 21: ...edonIGMPmessagespassingthroughthebuilt inswitch BecausetheswitchlearnstheIGMPmessages and knows which clients are involved in the multicast group membership it is able to forward multicast traffic only to the ports that requested it based on their membership Select this checkbox to enable WLAN partition If this feature is enabled then there is no barrier between communication among wireless statio...

Страница 22: ...less clients that can connect at one time to your DHP W310AV Enable User Limit User Limit Save Settings Check the Enable User Limit box to enable limiting the number of devices that can connect to the DHP W310AV Enter the maximum number of clients between 1 and 32 Click Save Settings to save and activate the new changes ...

Страница 23: ... device Enter the same password that you entered in the previous textbox in order to confirm its accuracy Enables a CAPTCHA verification which will require users to type letters or numbers from a distorted image displayed on the screen to prevent online hackers and unauthorized users from gaining access to your device s configuration This feature is disabled by default Click Save Settings to save ...

Страница 24: ... settings Click Browse to find a previously saved configuration file Then click the Upload Settings button to transfer those settings to the DHP W310AV This option will restore all configuration settings back to the settings that were in effect at the time the DHP W310AV was shipped from the factory Any settings that have not been saved will be lost including any rules that you have created If you...

Страница 25: ...out if there is an updated firmware or language pack If a new version exists download the new firmware to your hard drive After you have downloaded the new firmware clickBrowse tolocatethefirmwareupdateon your hard drive Click Upload to complete the firmware upgrade You can change the interface language of the devicebyuploadingalanguagepack Toinstall a language pack click the Browse button to loca...

Страница 26: ...le Daylight Saving check box Next use the drop down menu to select a Daylight Saving Offset and then enter a start date and an end date for daylight saving time NTP NetworkTime Protocol allows the device to automatically set the system clock based on an Internet NTP server Check this box to use a NTP server This will only connect to a server on the Internet not a local server Enter the NTP server ...

Страница 27: ...perly If you can ping a site or address from here but your computer is getting no connectivity then the DHP W310AVisworkingproperlybutthereisthe problem with the computer This is similar to the regular Ping Test but using a IPv6 address Ping timeout means that the site did not respond This happens if the site is down or does not exist but also if you do not have Internet connectivity If you ping s...

Страница 28: ...lay the LAN and wireless LAN information General LAN Wireless LAN PLC Displays the DHP W310AV s time and firmware version Displays the MAC address and the private local IP settings for the DHP W310AV Displays the wireless MAC address and your wireless settings such as SSID and Channel Shows the DHP W310AV s Powerline Connection settings Status ...

Страница 29: ...ions Save Log File First Page Last Page Previous Next Clear You can select the types of messages that you would like to display from the log System Activity Wireless Activity Critical Warning Information Select the types you want to view and click Save Settings Save the log to your hard drive Go to the first page of the log Go to the last page of the log Go to the previous page of the log Go to th...

Страница 30: ...iguration Statistics The DHP W310AV keeps statistics on the traffic that passes through it You can view the amount of packets that pass through the LAN and wireless portions of the network The traffic counter will reset if the DHP W310AV is rebooted ...

Страница 31: ...AC Address Uptime Mode Rssi Displays the number of devies that are connected to the DHP W310AV via wireless The wireless network s name Displays the Ethernet ID MAC address of the wireless client Showshowlongthatdevicehasbeenconnected to the DHP W310AV Shows the mode the device is using to connect to your DHP W310AV This should be 11b 11g or 11n This shows the strength of your device s connection ...

Страница 32: ...32 D Link DHP W310AV User Manual Section 3 Configuration IPv6 This section will display all of your IPv6 Internet and network connection details ...

Страница 33: ...33 D Link DHP W310AV User Manual Section 3 Configuration Support Click on a link in the Support heading for more information on each section of the firmware ...

Страница 34: ...r wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by enter...

Страница 35: ...ssing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate y...

Страница 36: ...he web based configuration by opening a web browser and entering http dlinkapWXYZ local on the Wi Fi Configuration Card or the IP address of the DHP W310AV 192 168 0 50 Click on Setup and then click Wireless Settings on the left side 2 Next to Security Mode in the Wireless Security Mode section select WEP Mode 3 Next to WEP Encryption select 64 bit or 128 bit encryption 4 Next to WEP Key 1 enter a...

Страница 37: ...owser andenteringtheIPaddressoftheDHP W310AV 192 168 0 50 or http dlinkapWXYZ local ontheWi FiConfigurationCard then click on Setup and then click Wireless Settings on the left side 2 For Security Mode select WPA WPA2Personal 3 ForWi FiPassword enterakey Thepasswordmustbebetween 8 63charactersandusenumbers letters and orspecialcharacters 6 Click Save Settings at the top of the window to save your ...

Страница 38: ...less security WPA WPA2 on your DHP W310AV before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 1 Click on the wireless icon in your system tray lower right corner 2 The utility will display any available wireless networks in your area Wireless Icon ...

Страница 39: ...i Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Страница 40: ... to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router Additionally you may connect using Wi Fi Protected Setup WPS and Push Button Configuration PBC When the window to the right is displayed press the Common Connect Button on the DHP W310AV ...

Страница 41: ...aring Center The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button The Wi Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check you TCP IP settings for your wireless adapter Refer to the Networking Basics section...

Страница 42: ... The utility will display the following window to indicate a connection is being made The final window indicates the establishment of a successful connection The next two pages display the windows used to connect to either a WEP or a WPA PSK wireless network ...

Страница 43: ... configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open theWindowsVista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Страница 44: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 45: ...tility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the C...

Страница 46: ...ng your wireless adapter If you are joining an existing network you will need to know the passphrase being used 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks 2 Highlight the wireless network SSID you would like to connect to and click Connect ...

Страница 47: ...onnection box will appear Enter theWPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router ...

Страница 48: ...ubnet to connect to the web based utility You may also enter http dlinkapWXYZ local on the Wi Fi Configuration Card instead of the IP address Make sure you have an updated Java enabled web browser We recommend the following Microsoft Internet Explorer 7 0 and higher Mozilla Firefox 3 5 and higher Google Chrome 8 0 and higher Apple Safari 4 0 and higher Verify physical connectivity by checking for ...

Страница 49: ... different computer 2 What can I do if I forgot my password If you forgot your password you must reset your DHP W310AV Unfortunately this process will change all your settings back to the factory defaults To reset the DHP W310AV locate the reset button hole on the rear panel of the unit With the DHP W310AV powered on use a paperclip to hold the button down for 5 seconds Release the button and the ...

Страница 50: ...s data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many use...

Страница 51: ...ne point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an DHP ...

Страница 52: ...as a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicate off...

Страница 53: ...u through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your DHP W310AV or DHP W310AV Make sure you place the bridge DHP W310AV in a centralized location within your network for the best performance Try to place the bridge DHP W310AV as high as possible in the room so the signal gets dispersed throughout your ...

Страница 54: ...Vista users type cmd in the Start Search box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your DHP W310AV Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wi...

Страница 55: ...represents your D Link network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example IftheAP sLANIPaddressis192 168 0 50 makeyourIPaddress192 168 0 XwhereXisanumberbetween2and99 excludingthenumber50 Make sur...

Страница 56: ...2Mbps 108 39Mbps 81 26Mbps 54 19 5Mbps 40 5 12Mbps 27 6 5Mbps 13 5 Frequency Range 2 4GHz to 2 497GHz Encryption 128 bit AES WEP WPA WPA2 Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 14 to 158 F 10 to 70 C Humidity Operation 10 to 90 Relative Humidity Storage 5 to 90 Relative Humidity Transmitter Output Power 13 dBm 2dB Maximum wireless signal rate derived from IEEE Standard 802...

Страница 57: ... Specifications LEDs Power Ethernet WLAN Powerline Safety Emissions FCC CE RoHS UL CE LVD Dimensions 90 x 65 x 50 mm 3 54 x 2 56 x 1 97 inches Weight United Kingdom 185 7 g 41 lbs United States 174 5 g 38 lbs Australia 179 1 g 39 lbs Europe 174 8 g 38 lbs ...

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